On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This was my first experience, ordering contacts online and it went so smoothly! I thought the website was easy to use. I really liked that. They followed up on the prescription and wanted to talk to an eye doctor to make sure they got it right. I love that they confirmed that the contacts arrived. I would definitely order from them again.
Ordering original order was confusing, I accidentially ordered two, then had to cancel one, billed for two, and the process of the rebate is also confusing and I'm trying to do it now.
It was nearly $100 cheaper to get my contacts from 1 800 lenses compared to walmart vision center
Once I uploaded my prescription I was good to go. Shopped around a bit and with the rebates 1-800 get lens was the lowest price by far.
I received my contacts in a timely manner and the customer service rep was very helpful in getting my prescription from my optometrist. I'm just hoping the rebate cones fast. I filled it all out and sent in the rebate with my box cut outs so now I'm just waiting to see.
Prompt delivery once prescription confirmed. Will be reordering when needed.
They canceled order due to issue on their end, I had to place a new order per their request. Then there were no notifications of shipping, no tracking, nothing. Thankfully they showed up 2 weeks later.
Good experience, I will order again. Easy process, delivery on time, so glad to have found you.
Ordered contacts, received contacts. Seems like they delivered on our sales agreement.
The lens were listed as in stock, but they were not and they took longer to arrive than anticipated.
My script was prepared and shipped very fast, however, FED-EX after receiving and shipping my order took 11-Days to deliver! I'm attributing this to the weather and a general slowdown nationwide.
Happy with service. I placed the order and everything worked as I wanted. Couldn't ask for it any easier
My contact arrived on time. So excited to start wearing these lenses!
Ordered & received my contacts in just a few days! So happy!
The lens came quickly and seem to be fine. But the dot on the left is huge. And black. I've had tiny clear dots that worked just fine.
Thank you the expedited service was great. The representative was very helpful and friendly
Great Experience, quick delivery. Easy ordering process!
It was easy to order just the shipping and delivery took almost a month.
The product was shipped out quickly after the Rx was verified even that I sent them the wrong Rx for my contacts. Thank you. Great customer service.
Very easy to order and shipping was very fast, I will be ordering again as soon as I need more contact lenses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members