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From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Nice and easy to order contacts, delivery was great and fast.
It took 3 weeks to receive my order. There was no communication with customer service on status of order.
Easy but the price was a little high. I'll probably look elsewhere in the future
I had a question and it was answered right away. Customer service is spot on
This is my first time buying contacts at 1-800-GET-LENS. My daughter helped me with sending in the prescription. Everything was pretty simple to do.
I won't order from here again. Very slow delivery and no tracking and updates.
Easiest ordering ever and the price was great! I will absolutely be ordering again in the future.
The prices were great for the brand I wanted. They made it easy, all I had to do was submit my prescription and with who. They did the rest. Received everything within a week, and just mailed my rebate. 😊 Thank you for great service and selection.
I thought I was getting a reduced price, that is the only reason I ordered eight boxes. My credit card was charged $861.79. Holy smokes, I will never buy here again. Thanks for nothing.
Awesome. My eye doctor's office would not call me back or answer their phone. I needed new contacts.
Yes they had to order my lenses from the manufacturer but that is always the case with my prescription. This order took the longest of any place I've ordered from ever. On top of that the customer service I received was awful and rude. It was not worth the few dollars savings at all, I will not be buying from this store ever again.
Saved me $150! I will order here from now on!
Didn't take very log to receive
Not only did they beat Costco and Sam's prices for the Dailies Multifocals, they clobbered the other online competitor's prices. The follow-up to ensure the lenses was a nice touch. I'll be ordering from 1-800-Get-Lens in the future
Easy process and got my contacts quick! Saved lots of money.
The service was quick and orderly. The contacts were exactly as ordered.
Couldn't have been simpler to order and contacts were 1/5 the price of all the other sites I was getting quotes from! Came in about a week! Definitely will be ordering from here again!
Easy to place order and received quickly! The experience was great!
I received my contacts and they were over 3.5 years after the manufacture date; meaning I had a much more limited time before they expired. (1.5 years). Since I don't wear all the time, I'll need to throw some away. Watch your expiration dates!
Order updates with 'shipped' should include the tracking number.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members