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From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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I got what I wanted for a reasonable price. Shipping could have been faster.
I couldn't look up the tracking of the package but it got to be in about a week so it was fine
It arrived in a timely manner and I always get good customer service
I was running out of contacts in a few days and wanted to confirm status. I received a response within hours.
I placed order on 1/24 and received the glasses on 2/3. They're exactly what we needed at a great price and in a timely manner. Quicker than my last order at that!
Selected my lens, uploaded a photo of my prescription and bam lens by the end of the week at my door!
It is a very simple process! No hassle, easy to use. Shipped on time and arrived early. Used to use 209contacts but not anymore.
It was easy to find and order my lenses. I was notified as to the approximate date that items would be shipped and they arrived in a reasonable timeframe. I am satisfied with the experience.
I had to call once or twice because the payment got a little messy. Other than that great!
Very positive experience, much easier than going to stores to order.
I had an issue where my prescription didn't match up to what I ordered so 1-800-GET-LENS did the work to call my doctor and get his approval for the order and I got my lens very quickly once they shipped out!
It was easy to order from website, accurate and received in a timely matter.
It was my first time ordering from this company, and I am satisfied with how quick and easy it was.
I was told the items i was ordering were in stock, and two days after payment I was notified that the supplier was in short supply and that the delivery would be delayed. The same thing happened again. I was not compensated for the delay and as a result was forced to wear glasses for several important appointments.
I had no issue ordering what I needed and the delivery time was fast!
Easy to order kind of expensive, no discounts. Wish there was discounts
Everything went fine,customer service did their best.
The verification of my prescription seemed to be a pain. Probably could have been on Costcos end as well. Life goes on. I will be back again for the savings. Thanks for everything.
Our lenses were unusual and weren't stocked so they had to ship from the factory, we still received them within a reasonable time.
Experience was good. Quick and easy. Eye test was quick. Only took 10 minutes. The website here is much cheaper than others plus the rebate card is bigger to.
Very easy and convenient, it delivered quickly and I didn't have any problems.
Shipping took a long time. Customer Service was great with answering my email and explaining they had to order my specific prescription from thier factory because they didn't have it in stock. Had I known that was going to be the case, I probably wouldn't have purchased.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members