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From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Customer service was helpful when I called and needed things fixed and answered.
Easy to order and one of the better prices for contacts. Love it
I ordered my contacts on a Wednesday for delivery on a Friday and didn't get my contacts until the following Tuesday.
I was supposed to be able to fill out a rebate form and return it. Went to print it off and was told I didnt have one available.
It was great. As easy as entering the information and uploading my RX. The shipping was super fast and the lens are perfect!
It took us a while to figure out that the discounted price only applied to purchases of 8 boxes. Our final invoice quotes a price of about $25 for a box of contacts plus about $10 shipping with a total bill of $61. Very confusing.
Got my lenses in 6 days. However, I was a first time customer and didn't account for establishing an account. I will use again.
Great communication through each stop and timely process, received my contacts quickly.
Price was about average customer service was about average I had to pay the expedite my order and it took way too long. But I understand you're saying you had to get fresh lenses but for crying out loud don't advertise you got millions in stock when you go to order fresh lenses keep fresh.
Eye exam was easy and order came quickly... but extra "processing " fees and such make this quite expensive. Albeit, not the most expensive out there
The order was placed and acknowledged. However, an email was never received advising if the delay. Then the delay was longer than originally advised. Just better updates.
I normally order my contacts thru 1-800-Contacts. I decided to see if I could find some at a lower price and I discovered you guys. I was shocked at the price, I think I paid less than half of what I normally pay for the same brand. I was shocked! And your shipping was cheaper AND they arrived on time. Definitely will be reording going forward.
The site was easy to navigate. It's a bit spendy, but I like the quality and how many different brands there are.
Easy ordering and I received my lenses quickly. Their prices are very competitive to other websites
I was very satisfied with my overall experience when ordering and delivery of my contacts. The continued updates made the experience a great one! Thank you
I received my contacts within a week of ordering them. I would order again.
Everything was easy. I was able to renew my rx and place an order with no issue. The only negative was it 11 took days for my order to ship and then according to the tracking would be another 5-7 business days to arrive. But the order arrived just a couple of days after that.
Easy to order, decent delivery time. Would definitely recommend them to friends & family
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members