business logo of 1-800-GET-LENS

1-800-GET-LENSReviews 2,916

4.3

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.


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1-800-GET-LENS Reviews Summary

The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.

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133 reviews

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California
1 review
0 helpful votes
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This is my first time using 1-800-GET-LENS. I didn't realize it was a mail in rebate. I completed the rebate mail in the other day but mail in rebates make me very nervous. Until I receive my rebate, I can't recommend them yet. Hopefully it all goes smoothly. I wish it wasn't a mail in rebate.

Date of experience: May 23, 2025
South Carolina
1 review
0 helpful votes
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Na
May 23, 2025

I received my contacts and they arrived on time. Great company.

Date of experience: May 23, 2025
California
1 review
0 helpful votes
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!
May 23, 2025

! 1!

Date of experience: May 23, 2025
Oklahoma
1 review
0 helpful votes
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Unexpected charges.
May 23, 2025

I was surprised by the $50 handling fee. This wasn't clearly expressed in the pre-check out infirmation.

Date of experience: May 23, 2025
Pennsylvania
1 review
0 helpful votes
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Lack of disclosure/transparency
May 23, 2025

Received email and phone call. But neither could provide detail to my questions regarding "taxes and fees". They had no idea what taxes were for or to whom payable. No idea fees either.

Date of experience: May 23, 2025
Ohio
1 review
0 helpful votes
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Thank you I got them
May 23, 2025

I wish they would have come faster. But the price was better then 1800 contacts.

Date of experience: May 23, 2025
Florida
1 review
0 helpful votes
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Good and bad
May 22, 2025

Prices were good, but it took days for it to ship, and even though I paid $10 for shipping it's still was shipped the slowest cheapest way possible. I used this company by mistake, I was under the impression I was ordering from 1-800 contacts. That's my fault. But I won't make that mistake twice.

Date of experience: May 22, 2025
Alabama
1 review
0 helpful votes
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Awesomeness
May 22, 2025

Very easy and quick on getting my contacts and great price. Will order from them again in the future.

Date of experience: May 22, 2025
Pennsylvania
1 review
0 helpful votes
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Not bad, saved $50
May 22, 2025

Got a decent discount on my contacts though I don't like that I did not get a confirmation email after I placed my order. I contacted the company and they reassured me I would get an email once they received my contacts which I did, but I would still prefer to get a confirmation directly after placing the order

Date of experience: May 22, 2025
Virginia
1 review
0 helpful votes
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Will buy again in the future
May 21, 2025

The package arrived yesterday as promised. Very timely and well packaged.

Date of experience: May 21, 2025
Colorado
1 review
0 helpful votes
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Saving money on buying a year's supply is absolutely massive, when money is tight yet you still need to see!

Date of experience: May 21, 2025
Virginia
2 reviews
0 helpful votes
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Customer satisfaction
May 21, 2025

Delivery was on time, and any questions or issues where answered and taken care of in a timely manner

Date of experience: May 21, 2025
New Mexico
1 review
0 helpful votes
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Great!
May 20, 2025

My experience went as smoothly as it could. I received what I ordered

Date of experience: May 20, 2025
Minnesota
1 review
0 helpful votes
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Easy to use
May 20, 2025

The hardest part of the process was getting the script signed by my doctor. This company doesn't recognize E-scripts (electronic signature) and requires an actual signature on the paper.

Date of experience: May 20, 2025
New York
1 review
0 helpful votes
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Quick and easy
May 20, 2025

Quick, easy, painless, also cheaper than my eye doctors office.

Date of experience: May 20, 2025
Ohio
1 review
0 helpful votes
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Quick and easy
May 20, 2025

Easy to reorder and quick to get delivered. Was what expected with no issues.

Date of experience: May 20, 2025
New York
1 review
0 helpful votes
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Pleasantly Surprised
May 20, 2025

I have never heard of 1-800-GET-LENS before so I was hesitant to place an order for a year's supply of contacts but I was pleasantly surprised with the savings and speed of delivery! Great experience, will order through them again.

Date of experience: May 20, 2025
Connecticut
1 review
0 helpful votes
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Easy and so convenient
May 20, 2025

Great service and will continue to order here again for contacts fpr 2 members of my household.

Date of experience: May 20, 2025
Virginia
1 review
0 helpful votes
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Very pleased
May 19, 2025

Super fast shipping and great price and product very pleased

Date of experience: May 19, 2025
Utah
1 review
0 helpful votes
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My girlfriends contacts from her Dr's office were around 600 for 6 months. I told her I'd find the same ones that are better priced. That's when I found this place. It was 1/4 of the price for the same brand.

Date of experience: May 19, 2025