Overview
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Good! Everything was fast and easy for me. Now I can see again!
Was super surprised on how fast I received my contacts through the mail! Last year I ordered contacts through Standard Optical & I never received them going into the new year & got a partial refund when I never got my order! But with 1-800-contacts, it was way affordable, super easy, & way reliable! Highly recommend.
It took 2 weeks to get my order. Was not pleased with the outcome!
Great Service and very timely. Received orde. All was good.
Its a good service just make sure the number of boxes that you want are correct
Super easy and convenient once I had my prescription in hand
Excellent customer service! Happy to have found this company for my contact lenses orders
I was charged $35 in taxes on a $126 order. Never using this place again.
Super easy to order and fast shipping! I recommend this seller!
Easy and fast. They called my doctor for me to verify the prescription
Great prices arrives to my front door 6 days after placing order.
These lenses have been discontinued, but your company still had a few left...thank you so much 💓
Simple, fast ordering and received within a week. Thank you
So far the lenses are working. I have not experienced any complications.
This was an easy and convenient way to order my contact lenses.
Great prices and service. I received my contacts within a week of ordering.
I am not reviewing this at all $$$$$$$$$$$$$$$$$$$$$$$$$$$
Got them quickly, faster than I could've by scheduling a doctor's appointment and order that way
Very satisfied with price and shipping time.
Exactly what I ordered
Business Highlights
- Brand name contacts at 50% off
- Large inventory of contact lenses
- Award winning customer service
Business History
Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.
Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.
Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.
In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members