On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
For some reason it was hard to verify my prescription but it eventually got taken care of. Only an extra day waiting.
Easy peasy… They contacted my doctor and took care of everything. They also had a great price! Win win!
Great experience fast delivery and good price. A lot cheaper than other places.
I was skeptical because I almost couldn't believe I'd found my contacts for so inexpensive! But they're the real deal, they feel great, they shipped fast, I'll never order from anywhere else
Delivery on time. Price was good.
Responsiveness was good.
The man who helped me with my order was efficient and helpful. Good job.
The shopping experience itself was great, but the rebate situation is very annoying.
Website was user friendly, customer service spot on. Pricing phenomenal, I will continue to use them, and recommend them to others.
This was my first time ordering. It's Fast and easy! Wish I did this years ago!
It's ridiculous in this day and age that in order to get the rebate from the purchase, you have to paper mail a submission request and cut out each upc like box tops. Let's call it what it is, an unnecessary step/game to keep your money. The manufacturer rebate link provided also was coincidentally broken on the website where it requires you to dig around to get it. A digital photo and upload would accomplish the same goal.
No problems at all. Very happy with my experience. They contacted my doctor and confirmed my prescription.
Shipping was very slow and uploading a prescription is not that easy
Easy online process and fast delivery - No problems - would purchase again - Thank you!
The process was east and fast. Shipping was a little pricey but overall I had a good experience.
Easy, but this last little bit makes me put 50 something extra letters to submit my experience :)
Quick and easy. Got my contacts in 2 weeks. Will use again for future purchases.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members