Thank you for reaching out.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms)
, and we rely on sellers to provide accurate information about every item. If for any reason an item is not as described, we offer buyer protection. See full details here https://tinyurl.com/yd75uc6e
As part of our quality assurance process, our system detects and applies strong penalties to sellers with a higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.