Why did they sell me a phone with an unpaid balance? My carrier will not activate the phone until paid.

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Why did they sell me a phone with an unpaid balance? My carrier will not activate the phone until paid.

asked by Lynn C. on 4/16/16

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Swappa -. [Swappa Rep] · Answer 1 · 2016-04-17T05:10Z

Swappa -. [Swappa Rep]

on 4/17/16

Hi Lynn. If you received a phone from one of our sellers that cannot be activated then it should be returned for a prompt and full refund. We don't allow the sale of phones with unpaid balances, or that otherwise cannot be activated on Swappa. If a seller made a mistake then you'll be refunded. Please email help@swappa.com if you haven't already.

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Jon P. · Answer 2 · 2017-03-09T12:42Z

Jon P.

on 3/9/17

Beware if swappa the seller does not have to refund and swappa is powerless to do anything

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