Smilelove Questions & Answers

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Here’s what consumers have asked with answers from Smilelove staff and previous consumers.

11 questions answered
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Question:

How long does it take to receive the aligners after we send in the impressions?

Answer:

On Sep 10 I received confirmation that my sons impressions were accepted. We are supposed to receive the aligners 4-5 weeks (4-6 or 6-8 depending on who answers you.) on Oct 25 I asked for ETA and was told they should be done soon. NOW on Nov 20, (only AFTER I inquired) am told somehow our aligners didnt ship with the "others" and that we will have them in 1-2 MORE WEEKS! WTH? I paid up front in full and someone better be accountable. Im am still unsatisfied today.

By Kathleen H.
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Question:

Has anyone ever received a refund?

Answer:

No. They owe money to hundreds of people and have not refunded any of them. File a complaint with the BBB, the Attorney General in Utah, as well as the Attorney General in your state.

By L D.
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Question:

Hi! may i ask? how long does it take to get aligners after i resend you impression kit?

Answer:

Three months after I paid, still no aligners. BEWARE

By candy n.
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Question:

How long does it take to recieve the kit?, and how much do you pay up front if you decide to do the payment plan?

Answer:

Received the kit, did the impressions, approved my treatment plan. 3 months, still no trays yet my credit card has been charged. I payed up front the $1340. I would not recommend this company, I believe it might be scam.

By candy n.
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Question:

What is the processing time for everything? receiving impression kit, getting doctors feedback, receiving trays?

Answer:

Received the impression kit and got doctors feedback quite quickly. Once I paid full upfront with credit card, three months later and I am still waiting to receive the trays. BUYER BEWARE!

By candy n.
Question:

Has anyone every tried to claim this under their insurance?

Answer:

I have Delta Dental and they do not cover any 'mail order' aligners.

By Cheryl M.
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Question:

Did anyone ever get a refund from smilelove?

Answer:

No! They won't even answer me. From what I see they don't plan to refund us at all. They also show time limits now which with COVID and their lack of contact, have long since passed. Wish we could do a lawsuit.

By K B.
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Question:

I have not even received mine yet. just trying to get impressions correct has been a nightmare. i would like to cancel has any one been through this?

Answer:

Yes it was hard to get the impressions right. One person said their fine another said no. It's a very slow process and it seems like you have to deal with a different employee each time. I asked for a refund and was told I was entitled to one, but then got no response. It's been four months now and I've had to file a complaint with the BBB.

By Lou D.
Question:

Hello, how do i cancel your service. i need it to stop so that affirm can stop taking payments. what should i do?

Answer:

I've had a similar problem I filed a complaint with the BBB

By Lou D.
Question:

How long does it take to get the kit and when do i start my payments?

Answer:

I would suggest not purchasing through them. I financed the kit in March 2020 with a $250 down payment. My contract said I am able to return the UNopened kit within 30 days for a full return. I returned the kit within a week of receiving it. However, they have no returned my money and the financing company is calling me for payment. Which means this is going on my credit. I have called many times with no answer. I have sent many many emails. I have also sent in a compliant to BBB. It is now mid-July 2020 and I have yet to receive a response. Do NOT use this company. There are several other companies out there that will actually honor their contract and not ruin your credit.

By Christina L.

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