Shoedazzle
Questions & Answers

Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. When you place your first order, we offer two checkout options: 'regular' and 'VIP'. Checking out as a VIP gets you a discount for your first order as well as special pricing and perks on future orders. However, it does also activate a monthly membership, as explained during checkout. Our membership charges $49.95 a month which can be redeemed for any bundle or single item on site up to $80 VIP price and expires after 12 months from the time it was added to your account. We also have the "skip-the-month" feature, just simply log in to your account between the 1st through the 5th of the month and hit the skip button. That way, you are still maintaining your VIP status so you can be eligible for promotions, accumulate reward points, and get discounts whenever you decide to buy but won't be charged $49.95 on the billing cycle.

Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. We strive to provide an affordable price, especially for our VIP members. We have sales and promotions for VIP members, and we send them out via email or post them on our website and social media channels. To learn more about our ongoing promotions, you may check the sale tab online.

Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. If you wish not to add the $49.95 to your online account, you may Skip the Month on the 1st - 5th of every month and you are good to go for the month. That way, you are still maintaining your VIP status so you can be eligible for promotions, accumulate reward points, and get discounts whenever you decide to buy but won't be charged on the billing cycle.

Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. The material of our merchandise varies depending on the specific style of the item. We strive to provide high-quality merchandise at an affordable price. If the item you purchased is not to your liking, we have a 60-day return policy available to our members (excluding items that are under final sale as per the promotion's terms). You can return the item for an exchange for a different size or color or return it for a store credit, which can be used towards VIP-priced items; however, it may not be combined with a promotion depending on the terms. You can initiate a return label online under Order History. Please let me know if you wish to proceed with your return. I'll be glad to assist you further.

Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. ShoeDazzle follows standard sizing; however, fit also varies depending on the specific style of the item. If the item you purchased didn't fit you, we have a 60-day return policy available to our members (excluding items that are on final sale as per the promotion's terms). You can return the item for an exchange for a different size or color or return it for a store credit, which can be used towards VIP-priced items; however, it may not be combined with a promotion depending on the terms. You can initiate a return label online under the Order History tab.

Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. ShoeDazzle delivers packages to Canada through either Purolator, Pitney Bowes, or Canda Post.

Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. We encourage you to contact our Member Services Team to cancel. We're available 24/7 by phone at 1-888-508-1888 and Live Chat from 6am - 6pm (PST) 7 days a week.

Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. You can change your account details online by going to your profile and click on update shipping address.

What you have to really pay attention to is the fine print... YES, if you forget to skip a month and they charge the $39.95, it becomes a credit you can use later. BUT, when you place an order and try to use that credit later, those shoes better be $39.95 or more because if they cost less, terms say " Each VIP Credit may be redeemed in its full amount only"-so if your order is $29.95, you use your credit of $39.95, but don't get back the $10 difference! The only way you keep difference of a credit is if you have more than one credit of $39.95, and the shoes are more than that. Example: you have 2 credits... the shoes cost $49.95... you use the 1st credit, of $39.95, and $10.00 of your 2nd credit The remaining $29.95 of that 2nd credit will remain in your VIP account. Be careful because the second you forget to skip a month, you now don't have a choice but to spend $39.95+, whether you find shoes that cost more or less than that.

Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. When you place your first order, we offer two checkout options: 'regular' and 'VIP'. Checking out as a VIP gets you a discount for your first order as well as special pricing and perks on future orders. However, it does also activate a monthly membership, as explained during checkout. Our membership charges $49.95 a month which can be redeemed for any bundle or single item on site up to $80 VIP price and expires after 12 months from the time it was added to your account.