Where did the $39.95 that I've been paying each month since June 2014 go? I only bought one pair of shoes, and they broke days later. I didnt return them, so there was no shipping after the delivery. Why can I not get a refund? I didn't purchase anything else, so why are they billing me and taking the money out of my account automatically?
Asked by deirdre a. on 2/8/2015
3 Answers
Lia B.12/27/2023
Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it.
When you place your first order, we offer two checkout options: 'regular' and 'VIP'. Checking out as a VIP gets you a discount for your first order as well as special pricing and perks on future orders. However, it does also activate a monthly membership, as explained during checkout. Our membership charges $49.95 a month which can be redeemed for any bundle or single item on site up to $80 VIP price and expires after 12 months from the time it was added to your account.
When you place your first order, we offer two checkout options: 'regular' and 'VIP'. Checking out as a VIP gets you a discount for your first order as well as special pricing and perks on future orders. However, it does also activate a monthly membership, as explained during checkout. Our membership charges $49.95 a month which can be redeemed for any bundle or single item on site up to $80 VIP price and expires after 12 months from the time it was added to your account.
ana k.6/24/2015
No It's not a scam. If you didn't read how the membership works, of course you're going to be frustrated. You have to click "skip month" between the 1st and 5th every month. If you don't you will be charged $39. I've had SD for over a year and yes it's annoying to remember to "skip month" but you just have to be smart about it and remember so they don't charge you. It's one click under your account info on SD. SD is not a scam. Just be wise and read about anything you're getting into.
Brianna J.3/10/2015
Because they it's a scam. They don't care about you. They just want money. I lost about 300 dollars from this terrible website so I know how you feel.
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