Shoedazzle Questions & Answers

Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. We encourage you to contact our Member Services Team to verify the transaction. We're available 24/7 by phone at 1-888-508-1888 and Live Chat from 6am - 6pm (PST) 7 days a week.

Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. When you place your first order, we offer two checkout options: 'regular' and 'VIP'. Checking out as a VIP gets you a discount for your first order as well as special pricing and perks on future orders. However, it does also activate a monthly membership, as explained during checkout. Our membership charges $49.95 a month which can be redeemed for any bundle or single item on site up to $80 VIP price and expires after 12 months from the time it was added to your account.

Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. When you place your first order, we offer two checkout options: 'regular' and 'VIP'. Checking out as a VIP gets you a discount for your first order as well as special pricing and perks on future orders. However, it does also activate a monthly membership, as explained during checkout. Our membership charges $49.95 a month which can be redeemed for any bundle or single item on site up to $80 VIP price and expires after 12 months from the time it was added to your account.

Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. ShoeDazzle and JustFab are sister companies but it is under a different business unit so you won't have the option to use your credit from ShoeDazzle to your JustFab account.

Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. When you place your first order, we offer two checkout options: 'regular' and 'VIP'. Checking out as a VIP gets you a discount for your first order as well as special pricing and perks on future orders. However, it does also activate a monthly membership, as explained during checkout. Our membership charges $49.95 a month which can be redeemed for any bundle or single item on site up to $80 VIP price and expires after 12 months from the time it was added to your account. We also have the "skip-the-month" feature, just simply log in to your account between the 1st through the 5th of the month and hit the skip button. That way, you are still maintaining your VIP status so you can be eligible for promotions, accumulate reward points, and get discounts whenever you decide to buy but won't be charged $49.95 on the billing cycle.

Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. If you wish not to add the $49.95 to your online account, you may Skip the Month on the 1st - 5th of every month and you are good to go for the month. That way, you are still maintaining your VIP status so you can be eligible for promotions, accumulate reward points, and get discounts whenever you decide to buy but won't be charged on the billing cycle.

Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. We do not have a mobile app in the meantime. However, you can always update your payment information under your billing section.

Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. Anytime you are not happy with your purchase, we encourage you to take advantage of our hassle-free 60 days returns and exchange policy (excluding items under the Final Sale as per promo terms). You can exchange it for a different size/color, or you may also process a return for a store credit refund that you can use on your next purchase. It will be automatically applied to any VIP-priced item and may not be combined with any other offer, depending on the promo terms. You can process and print out your return label online by visiting the order history.

Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. You can cancel your VIP membership but the order will automatically be canceled as well if it's not shipped out yet.

Hello! This is from the ShoeDazzle team. We know that this question was raised over a year ago, but we would like to address it. You can contact our Member Services team to request for a refund and cancel your VIP membership.