NewChic Questions & Answers

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Here’s what consumers have asked with answers from NewChic staff and previous consumers.

534 questions answered
15% answered in 1 day
Question:

Answer:

Dear Dawn F. Sorry for the delay, would you please tell us your order id or email address or the consignee name? We will check it for you. Best regards. Newchic team

By Newchic N.
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Question:

Answer:

Dear Becca B. Sorry but we don't have store or outlet, we are Chinese online shopping company, but we can send the products to most countries, Best regards Newchic team

By Newchic N.
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Question:

Are sizes true to size?

Answer:

NEVER, EVER, EVER, EVER ORDER FROM THEM! This is nothing like Amazon. If you want to return an item you must run a timely gauntlet of approvals first. Than, if your actually receive a return approval you must pay for the return to CHINA! Yes to CHINA. I had to pay $75.00 to return a $100 pair of boots and, after one month, have yet to hear from them. This site is a scam!

By Michael Y.
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Question:

Based on reviews, i am so concerned on an order placed 10 mins. ago. knowing now that is related to several other shady sites, and knowing that those sights didn't produce goods or refunds, what can i do.

Answer:

They did it to me too, took payment for goods they didn't have then kept my money not saying a word. When I realised there was something wrong they offered to refund me but in geological time! I found they tried (a bit) harder when I posted comments on their Facebook site. I did get a refund in the end but it took too long, and let's not forget they took money for goods they advertised that they could not supply. So my advice is post on their Facebook site. And like me never order form this morally bankrupt shower again.

By RASCALITO R.
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Question:

Can you wear orthotics in the shoes

Answer:

Desperately need to track my order. Please send link I can click on and get into tracking site. My email desant3@aol.com.

By Sophie D.
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Question:

I have been waiting for my order for 4 weeks and received nothing. i would like a full refund now. please and thank you

Answer:

NEVER, EVER, EVER, EVER ORDER FROM THEM! This is nothing like Amazon. If you want to return an item you must run a timely gauntlet of approvals first. Than, if your actually receive a return approval you must pay for the return to CHINA! Yes to CHINA. I had to pay $75.00 to return a $100 pair of boots and, after one month, have yet to hear from them. This site is a scam!

By Michael Y.
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Question:

Why is my order saying pending when you have received the payment... i hope you people are not scanners.

Answer:

They are a RIP off company never order again I'm not

By Gary m.
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Question:

Answer:

Hi Victoria, did you send wrong information?

By Newchic N.
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Question:

Do the clothes run small for plus size?

Answer:

Dear Hija D. Thanks for your message! Kindly want you know that the size is depends on different item. You can check and refer the size chart on the item description. Then you can according that to choose the size. If there still have any question about the size or item, please feel free to conatct us again. Newchic team

By Newchic N.
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Question:

Answer:

20 business years is more likely. Look at their review before you throw your money away

By Anthony F.
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Can’t see your question? Ask to get answers from the NewChic staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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