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NEVER, EVER, EVER, EVER ORDER FROM THEM!
This is nothing like Amazon.
If you want to return an item you must run a timely gauntlet of approvals first. Than, if your actually receive a return approval you must pay for the return to CHINA! Yes to CHINA.
I had to pay $75.00 to return a $100 pair of boots and, after one month, have yet to hear from them.
This site is a scam!
Michael Y.'s review of NewChic earned 3 Very Helpful votes
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Dear Michael Y.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. If you want to return an item with no quality issues, customers will be responsible for paying the return shipping fee and then the refund or exchange will be processed once we have received the item.
After the shipment of the returning, please kindly provide a photo of your shipping receipt. A tracking number is recommended.
If the returning package is lost, we will not be able to proceed the return process.
For any further information or assistance, please feel free to contact the after-sale customer service as below by email. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
Customer Service response time: Within 24 hours
We will do our best to assist you. Thank you.
Best regards,
Newchic team