NewChic Questions & Answers

Hi, Karen M. The size letters of different products vary between different regions and manufacturers. Usually the tag size of the product fits the country size, following the size chart/guide in the product details page. In your case, since the item doesn't fit you, please contact the after-sale customer service via this link https://www.newchic.com/Contact-Us-hc10.html, with some photos of the item showing the problem, as well as the SKU sticker and the shipping label. We will offer you a reasonable solution. Thanks in advance.

Hi, Bonita Z. After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking). https://www.newchic.com/account/orderlist.html Please refer to the different order statuses explanation below in the Help Center: https://www.newchic.com/help_center (selected the topic Order/Order FAQ). If you still have not received the order after the estimated delivery time (https://www.newchic.com/help_center select Shipping Methods), beginning from the shipping date, please contact your post office or you may contact us too at https://pwa.newchic.com/customer-service Hope you get your parcel soon. Thanks.

Hi. Wanda A. Newchic is located in Hong Kong, China, and we offer online shopping under the only name Newchic. For now we have no physical shop/store. If you have doubts, please submit your request at https://pwa.newchic.com/customer-service You can also view the Help Center first to find the Frequently Asked Questions, by selecting the corresponding topic. Below is the link. https://www.newchic.com/help_center Thanks.

Hi, Sharon L. If you want to return items, please contact the after-sale customer service before returning any item at https://www.newchic.com/Contact-Us-hc10.html StepsEmail our Customer Service Upload your product picture/video and describe the problem Customer Service confirms Choose your solution plan Customer Service response time: within 24 hours We will offer you a reasonable solution based on the return and refund policy, which you can find on the product details page and the help center. ( https://www.newchic.com/help_center selected Return & Refund). Thanks in advance.

Hi, Michael L. If you sign up on Newchic with your email address directly, usually the confirmation email will be sent to your registered email address. Please check your email/spam record later. After you placed the order, you can log in Newchic account and check real-time order status at https://www.newchic.com/account/orderlist.html. You can find the return policy on the product details page and the help center. ( https://www.newchic.com/help_center selected topic Return & Refund). If you want to return items, please contact the after-sale customer service before returning any item at https://www.newchic.com/Contact-Us-hc10.html Thanks.

Hi, Faye M. Once you placed the order on Newchic, if you sign up on Newchic with your email address directly, usually the confirmation email will be sent to your registered email address. Please check your email/spam record later. After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking) https://www.newchic.com/account/orderlist.html For any further assistance, please feel free to contact us at https://www.newchic.com/Contact-Us-hc10.html and tell us more details. We will do our best to assist you. Thank you.

Hi, B F. The size of the product is true to our size chart. To choose a correct size, we kindly suggest that you can measure your own size and then read the size guide on our product page instead of choosing your usual size since some tag size may be different from our size chart's size number. Clicking inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement. And please pay attention to the "please note" in description section on product page or in the "size guide" because sometimes some items is smaller/bigger and it needs you to choose one size bigger/smaller. Any question, please leave a message here or contact our customer service via this link https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

Hi, GLORIEMAY L. If you failed the COD payment, please kindly check if you meet the applicable scope of the COD to your country and make sure the zip/postal code is corresponding to the city or the state/province. As we have just initiated Cash On Delivery, for now it is available for some selected cities/towns. If still no COD allows, it means COD is not available to your address. More information of the COD, please refer to the Help Center first. https://www.newchic.com/help_center (select Cash On delivery (COD) FAQ) For any further assistance, please feel free to contact us at https://www.newchic.com/Contact-Us-hc10.html We will do our best to assist you. Thank you.

Hi. Samuel G. Below is the link about wholesale: https://www.newchic.com/article/wholesaleShow.html Please kindly check it via the PC or computer. For more cooperation, please email Newchic wholesale team at wholesale@newchic.com. They will try their best to offer you more details. Thanks for your supporting of Newchic.

Hi, Glenys V. For the material, you can check it in the description of the product page. The product may be slightly different than the pictures showed due to monitor, light settings and conditions which is unable to avoid and beyond our control. We hope your understanding. If the product you have received does not meet the description on the product page, please send us some photos of the item as well as SKU sticker and the shipping label via this link https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.