Instacart

I had an order delivered to wrong address and they were just unwilling for the longest to simply make it right. Why should customer have to suffer waiting 2 weeks for a return. I needed those items for catering and I couldn't get them. Waiting another 3 hours for delivery or a two week refund wasn't an option. It was a horrible, long first experience. They make it very hard to trust the incompetence of the employees they hire. There is no accountability and it's not ok. That was my first and last order with them! Stay away!

The most horrible customer service. Don't even think about signing up for their membership. They send you wrong, rotten items. Many times items are missing, few times my groceries were not delivered at all. When I contacted customer service they refused to do anything. No refunds for missing or rotten items. How is it fair. They simply ignore your complaints. Waste of time and money.

Instacart offers a convenient grocery delivery service, allowing me to shop from my favorite stores without leaving home. Whether I need fresh produce, pantry staples, or specialty items, Instacart delivers everything I need with reliable service and fast delivery. I appreciate the flexibility of scheduling delivery windows and the option to communicate with my shopper in real-time. Instacart has become a lifesaver, especially during busy weeks

Instacart ShopRite Delivery wrong address received refund against my will refused re delivery! Called customer service. Rep keep talking and he do not listen customer. Transferred to Q, when I asked for supervisor and disconnected, Rep agreed to re delivery, but changed his mind for no reason applied refund without my permission. Called customer service again re: issue. Spoke to rep. Wait on line, but supervisor was not available. I never received my items, received refund without permission instead of redelivery my order. It's a really bad experience!,

I bought a water bottle for a Christmas gift last Fall, not realizing they automatically signed me up for the $99 annual membership. I called after receiving my credit card statement, but since it was after 30 days, they won't refund the membership fee for a service I have since cancelled and will never use again. If I hadn't received a special offer in the first place, I never would have used them. Since they refuse to offer even a pro-rated refund, I'm making it my mission to make them pay (in lost customers). I appreciate your consideration in boycotting their aggressive business tactics and unfriendly policies.

1&1/2 had to hang up they just kept deliberately putting me on hold no resolution! Oh & because the customer was probably drunk & didn't let me in there docking my pay if I don't take the 3$ cheap 3 bottles of wine back to Aldi's over it worst company ever!

Order was correct and delivered safely… But it's rude to mutter $#*! under your breath especially while you're walking off someone's porch. Glad I'm sound in mind and have things to lose. Otherwise I would have punched her in the back of the head.

If you return anything, you wont get your full amount and will have to deal with all of the hidden fees

This was by far the worse transaction ever! I am displeased and giving a horrible review on every website I can. This trash a$$ company charged me twice, totaling $100 for nothing. No groceries were ver delivered and all they could offer was apologies, excuses, and a $5 credit. Once my money is refunding, I WILL NEVER use this service again. I placed an order early afternoon 1/15 and nothing was ever delivered. They kept extending the delivery time and as of today (the following day) it was pushed til noon 1/16. Unacceptable. Horrible. Tacky. Unprofessional.

Stated on the shopping list that items were charged. When delivered the shopper delivered my pet food and none of my groceries! How does that even happen! Now I'll have to pay the fees AGAIN to get my groceries! Talked to customer service and they were no help at all. They gave me a $5 credit for my inconvenience! There's ansolutly no accountability for these shoppers!

Great concept, brutal customer service. They "auto renew" the account which always leaves a bad taste. If you try to call them for help they will actually hang up on you, complete indifference. It is shocking to think of a business being run like this. I wouldn't sign up again and have deleted my accounts in the middle of my membership due to gross incompetence with the customer support. I wanted an email to confirm my account deletion and they couldn't make it happen. I don't trust this company.

They're thieves ISTACART STEALS money. Their drivers will take food items or even deliver to wrong address or substitute without any permission and customer service will tell u nothing they can do about it.

The female delivered my items somewhere else and the guy substitutes a 5 dollar pack of fish for 2 20 dollar cases and customer service told me o well nothin they can do.

Each individual item is marked up and on top there is a tip, a service fee that for me amounts to 10%, and a delivery fee. With all that added up my groceries were significantly higher. The add on the experience of shopper not finding the products that show as high stock items. Then the chosen replacements not registering the prices from when order was placed, but also higher to the already inflated individual prices for using the service. You pay more when they screw-up, essentially.

I ordered ground beef but got ground beef and pork instead. Instead of refunding $47.85 which was the original price of the ground beef, they refunded $23.90 and insisted that was how much I was charged originally despite the receipt showing I was charged $47.85. Their shoppers never get orders right and their customer service is the most difficult people to deal with.

This occurred on 2-22-2024. I received a delivery of
Groceries from Instacart, and when I
Unpacked my bags, I found religious propaganda materials
In one. I am highly offended that someone would use my
Order to force highly offensive material on me while they
Are on the clock. This behaviour is unconscionable. I
Contacted Instacart customer service via telephone to
Complain, and was told the only thing they can do is
Block this shopper from my address again. However, how
Does this stop her from doing this to others? I was
Also told I could not retrieve the tip I committed to, so there
Is no way I can show my dispeasure.

I've been an Instacart customer since 2016 because I'm unable to shop for myself due to a disability.
I can't even count how many times I've received damaged produce. Even when I've specifically added polite notes for the shopper to please be mindful when selecting things.
So in the past I've had no problem getting refunded for the extremely bruised, underipe or even rotting fruit I've received.
But in the last 6 months it's been a joke.
Now if I make a complaint I get an email saying that my account has been flagged for too many complaints.
They don't even care if the shopper replaced items even though I'd said no replacement. Or items that have been missing either.
They flat out deny any refunds.
I've even sent in photos of damages or incorrect items.
THEY DON'T CARE!
The email says to click on a link if you want to appeal their decision, but it doesn't even open!
Seriously?
I'm so upset being treated like a liar trying to scam some free groceries. But they don't give a flying fk.

There's no other grocery delivery options for me and they know that and use that to their advantage.
Really, really unfair!
😡

I did an order and never arrived. I contacted the help center and they didn't want even to check as they say I asked 7 days after. I thought it would arrive later, and that it never dit. I don't recommend them, and this was my first experience with them and I will never do it again. If you give them a chance make sure you reach them out within the 7 days after, or you will not get any help... so unprofessional and bad customer service.

If there was a zero star, I would choose that! NEVER allow them to choose the substitutions, they will always pick something very expensive and NOT similar. They chose actual meat for vegan meat. Also, missing items and orders never arriving and the customer service is terrible. They do not do what they say and just say things to get you off the line. Promising credits and never giving them. Took my referral bonus because I was related to the person referring! They also charge a yearly or monthly fee then charge a large percent for service fees EVERY delivery and most stores raise their prices for Instacart, check it out on the stores website, the prices are raised.

I ordered at 6:40 pm, for the first time ever, and to my surprise, I got free express service, 7:40-9:40 delivery window. Great! Well, the shopper waited til the last minute, and the store was closed. Order cancelled. So, I tried ordering from another store, just before midnight. My delivery window was from 3-5 the next day. I started my game of phone chase at 5:26, trying to catch humans, being told to call others, looking on websites, etc. Finally, I got through to a human at on the phone, at instacart, 6:30, and they blamed a glitch in the grocery store's website. They claim the order never came through, and they CAN'T assign a shopper, I CAN'T resubmit the shopping list without repaying for it, and the refund may take 5-10 business days. That's my grocery money. I expected food today. Not in 5-10 days, when I get my money back, but today. Luckily, the refund came through immediately, my bank is a good one. Long winded way of saying, first time I tried it, gave it 2 shots at 2 different stores, both unsuccessful. I give up. I guess I'll go to the store myself.

I have found Instacart very useful at times, but have had to learn to accept a certain level of carelessness, disinterest and sloppiness both on the part of shoppers and customer service.
Shoppers often just ignore instructions. Customer service is sometimes interested in helping solve your problem and sometimes not. Beware of making too many complaints, (i.e. Spoiled produce, missing items, incorrect items, poor substitutions, orders delivered too early or too late, etc.) Instacart expects the customer to meekly accept that sometimes you are just going to have a bad Instacart experience and you should just suck that up. If you DO make what they consider to be too many complaints, they will place a restriction on your account which means no more refunds or credits for you, no matter how many orders their shoppers screw up. That sounds like theft to me, but maybe it's just my view point.
It isn't always bad. Quite often it's very good, with shoppers who communicate with you and really make an effort to do their job well. And when it's done right, it really is a time saver. Sadly, you just don't know when it's going to be done right.
Bottom line - keep your expectations very low, never tip extra up front (you can always increase your tip later if your order is handled well) and don't expect much in the way of customer service.

The customer is trash they lie and tell you that they can help you, but do not honor their word. I was refused a refund and when I asked to speak to a supervisor I was hung up on. Never again will I use instacart. If I can give a less than a one star I would beware use instacart at your own risk!. You have been warned!

This company is fraudulent and deceptive. Their shoppers are independent from their company, and therefore they do not intervene in the event that something goes wrong the shopper that shop for me today was not the person that delivered. My order and items were missing that were paid for including tip, and Service fee and often delivery fee. Customer service will not contact the deliver because they are independent from their business. They leave the customer to solve their problem by themselves. They will not credit a credit card, but rather give you a credit for a future purchase on Instacart. They will not refund your money for a yearly subscription if you have used it for five days, they said that they would send a receipt to say that they were crediting an account but it was never sent to the email address on file after many many attempts online with the customer service rep that was fake but then they asked you how they did in a survey to your email address which refund sent to somebody else's email address somebody else's email address fraudulent shady practices will be contacting consumer affairs, Florida consumer affairs, credit card company, bank company etc. use another service like shipped even if it's more money

I am concerned regarding the pricing discrepancies I have encountered with my recent orders at Instacart. It has come to my attention that the total amount charged by Instacart online exceeds the actual receipt total from the store. When I reviewed the receipt, it discloses the merchandise price and sales tax for a total. Instacart then charges a delivery fee, which is expected, and then you have the ability to insert a tip for the shopper. This is how it should work: within their terms, they are not the retailer, and prices are subject to change by the retailer. They use shopper-assigned cards when making purchases to reflect variable-priced items such as produce. This leads me to believe the final price is the price, not the posted price, as those change daily.

My problem with this is that it exposes that Instacart is not only not disclosing the actual price, but they are collecting excess sales tax and gauging tip calculations on the online price instead of the store receipt, which is illegal.

You cannot upcharge individuals by saying you are paying tax and then pocketing the difference. I have forwarded all the documentation, as well as the chats with their customer support, to the Department of Consumer Affairs in the State of GA. I am sure they will have something to say about this.

Lastly, Check the receipts against the charges if you see this service.