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How come that you have issued a travel confirmation and a hotel voucher but have not debited my credit card if your service is pre-paid?

asked by Lucy K. on 5/26/15

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Hi I need to cancel a reservation please
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Through on your agency website, I have booked the Royal Pacific Hotel & Towers Kowloon, Hong Kong early morning (Aug. 18,2016) the Booking Reference: 5075931. I called the Hotel (852)2736-1188; they said that I did not book the room (Nov. 1,2016) at all. They told me that their booking number start the digital is should start "7" instead "5". I have given my name to ask them to check, they said there is not booking neither! Would you please explain to me what happen? Is there any misunderstand? Thank you in advance. My email address: wendywwu@hotmail.com Would you please reply me? Thanks again
I have been on hold for over 2 hour and hung up on 4xs. Does your toll free number even work?
Confirmation Ref. 4189009: Hotel Baia, Bodrum, (Turkey) informs that reservation has not been made despite full payment 3 days ago. What's going on? How long does it take for partial refund because length of stay was shortened.
I have cancelled my booking which is 100% refundable. But how long does it take to get the refund. Your call centre said minimum 1 week to several weeks? Is this a joke? And how come refund depends on my financial institution? Will be grateful if i could get my ans quickly.
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