We made a reservation through your site on 10/3/15, and received an email confirmation. We drove five hours to our hotel on 10/9 (6 days later) only to discover they had no record of our reservation. The hotel was sold out, so we had to scramble to find another at more than twice the cost. We sent you an email a few days ago, and no response at all. Our credit card company has forgiven the charges, but we feel strongly that Hoteling should reimburse us for the additional expense due to your error. We refuse to incur added costs by calling your international number. If you'd like to remove this issue from this public forum, then please provide access to an actual person who can resolve this problem.

asked by Joe B. on 10/14/15