asked by
on 10/21/15Hello Bob,
I'm truly sorry to hear that this has happened to you. I've already passed this case to relevant department and they're investigating this and they'll contact you soon.
I hope everything will be sorted out for you quickly. If you wish to contact us via phone, our number is: 001 888 999 7710.
I'd kindly advise you to delete your booking ref from public view because of security reasons. Many thanks in advance.
Best Regards,
The Hoteling Team