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Here’s what consumers have asked with answers from HomeAdvisor (Powered by Angi) staff and previous consumers.
Because I don't want any other professionals to join and get burned like I did. I figure I will reach more of them here.
LIE, LIE, LIE! We canceled the same day they took the money out of the account. They said it was canceled immediately and promised a refund. The conversation was also recorded by our bank (2 speakerphones) It's been a week and still no refund. Just filed claim against them with our bank. The bank was kind enough to give back the $156 in overdraft charges that happened because of this.
HomeAdvisor should answer this question but they won't because they don't care. If they did care about their customers and their opinions they wouldn't make you wait for 48 hours to talk to a supervisor. Very likely they don't have the resources required to cover customers' requests and can't cope with the high number of escalations that require supervisor's intervention. This is my input as a customer, based on my personal experience (as someone who tried to schedule an appointment with them and cancelled, one of the reasons being exactly the question that you asked).
