Why does it take 1-2 business days to talk to a supervisor?

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Why does it take 1-2 business days to talk to a supervisor?

asked by Andy S. on 9/10/18

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Daniela A. · Answer 1 · 2021-07-14T10:53Z

Daniela A.

on 7/14/21

HomeAdvisor should answer this question but they won't because they don't care. If they did care about their customers and their opinions they wouldn't make you wait for 48 hours to talk to a supervisor. Very likely they don't have the resources required to cover customers' requests and can't cope with the high number of escalations that require supervisor's intervention. This is my input as a customer, based on my personal experience (as someone who tried to schedule an appointment with them and cancelled, one of the reasons being exactly the question that you asked).

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