I am pretty tech savvy and I thought I was on the hotel website reserving two rooms for one night at the lowest advertised price. Turns out that I was booked through CCI (aka Getaroom.com
) They don't tell you that you pay "fees" that in my case equaled 50 of the the room rate. I forwarded the reservation confirmation to my friend who arrived at the hotel several hours be me. When she arrived, she was told that the confirmation number did not exist and that she had no reservation. Fortunately there were rooms available, so she purchased her own room on her credit card. My room was available. The next morning when she told me that she paid for her room, I immediately contacted Getaroom. They opened an inquiry on why I was double billed. That was on 22 Nov 19. The matter is still not resolved. Today I received a cryptic email message- "The hotel issued a refund." But they did not tell me to whom and for how much. The fight continues .... If you see CCI or Getaroom.com
on your computer, RUN! Its a scam. First they hijack you, they they jack up the price, then there is no remedy. Their "customer care" also appears to be outsourced to a foreign country.