Gearbest FAQ | Sitejabber

Question:

Should i be worried about an order i made on the 1st april and still haven't received? they do not want to answer any of my calls? Should i be worried about an order i made on the 1st april and still haven't received? they do not want to answer any of my calls?

Answer:

Dear Vicki, Thank you for your time. Please rest assured that we will be fully responsible if we made a mistake. Could you please contact us on site: http://www.gearbest.com/about/contact-us.html. Please rest assured we will follow your issue and check it for you. Our colleague will reply you in 24 hours and solve your problem soon. Gearbest.com

By Lily L., over a year old

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Question:

Gearbest has a practice of stating " ships in 3 to five days" for out of stock items. after waiting 10 business days with order in "processing" i canceled the order and was refunded store credit i. e. "wallet" can " wallet" be refunded back to bank card credit? this was a $50 transaction and i do not want to be held hostage to continue business with gearbest. Gearbest has a practice of stating " ships in 3 to five days" for out of stock items. after waiting 10 business days with order in "processing" i canceled the order and was refunded store credit i. e. "wallet" can " wallet" be refunded back to bank card credit? this was a $50 transaction and i do not want to be held hostage to continue business with gearbest.

Answer:

Dear Bonny, please kindly note that you are free to choose the refund to your original payment method. Could you please contact us in support center? We will resolve the issue as soon as possilble. Thank you for your feedback. Gearbest.com

By Lily L., over a year old

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Question:

Awful service. my items haven't been sent, but of course my payment has been processed. Awful service. my items haven't been sent, but of course my payment has been processed.

Answer:

Dear Kristine, we are sorry to hear that, could you please submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! Gearbest.com

By Lily L., over a year old

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Question:

Hey so i ordered a hoverboard from gear best on november 27,2015 and i still haven't gotten the order and its january 29,2016 and i've emailed them at least 13 times and it seems they say the same thing every time and i talked to fedex the carrier and it says shipment label created and its been like that forever and i'm concerned and frustrated and worried because i spent almost 300$ on that hover board and it hasn't came in and at this point i feel like i tried everything and i don't know what to do and was wondering if you could help me give me some advice on what to do or if you could help. Hey so i ordered a hoverboard from gear best on november 27,2015 and i still haven't gotten the order and its january 29,2016 and i've emailed them at least 13 times and it seems they say the same thing every time and i talked to fedex the carrier and it says shipment label created and its been like that forever and i'm concerned and frustrated and worried because i spent almost 300$ on that hover board and it hasn't came in and at this point i feel like i tried everything and i don't know what to do and was wondering if you could help me give me some advice on what to do or if you could help.

Answer:

Dear Tyler, Thank you for your information. Could you please send me a message of your order number on sitejabber. Thank you for your understanding. Gearbest.com

By Lily L., over a year old

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Question:

Who knows the phone number of gearbest? plsssss Who knows the phone number of gearbest? plsssss

Answer:

Dear Camilo, Thank u for your information. Please rest assured that we are not a scam. At this time, we do lack of staff to answer the phone and the livechat. Please rest assured we are working on this issue to increase our workforce as soon as possible. As for aftersales service, we mainly complete it via the ticket center within 24 hours. Please see link: http://www.gearbest.com/about/contact-us.html to contact us! Gearbest.com

By Lily L., over a year old

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Question:

I ordered a asus rt-ac1200 wireless router pay pal has an invoice number of ww1601112005369105 the order was placed 1/11/2016 and was to be delivered to 2734 seiler drive naperville illinois 60565 the site billed me the 61 dollars but never sent a confirmation. i tried to contact you vis the web site but it requires an account which i do not have. my phone number is 630-742-7078 and e mai is glenn@nuballiances.com regards. glenn mendoza I ordered a asus rt-ac1200 wireless router pay pal has an invoice number of ww1601112005369105 the order was placed 1/11/2016 and was to be delivered to 2734 seiler drive naperville illinois 60565 the site billed me the 61 dollars but never sent a confirmation. i tried to contact you vis the web site but it requires an account which i do not have. my phone number is 630-742-7078 and e mai is glenn@nuballiances.com regards. glenn mendoza

Answer:

Dear Glenn, we have answered your question in ticket AT1*****842. Could you please check and give us a confirmation back? Thank you! Gearbest.com

By Lily L., over a year old

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Question:

I ordered a product in november and am still waiting, who can i complain to. getting nowhere with them.

Answer:

+1 347-767-3793

By Rick G. over a year old

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Question:

I am trying to find out where my order is. i have asked on the "ticket" center of my account and keep getting the same answer. electronic notification to fedex was sent twice, but fedex still hasn't received my product. can i please get some answers? my order number is w1511281846068533

Answer:

I've placed many orders so far, and I have gotten them all. Sometimes it is slow. My fastest order got here in 10 days, the slowest in about 25. America Line(IB) tracking numbers can be tracked at http://www.myib.com/cn-english/ America Line(SF) and others can be tracked at http://www.17track.net/en Once the packages enter the US, they will be issued a USPS tracking number. If shipped to a country other than the US, it will be issued tracking for your standard mail carrier when it enters your country. Also make allowances for overseas travel time(most packages are shipped from China), and for time spent in customs. Hope this helps!

By Chris W. over a year old

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Question:

Gearbest is cheating customer misleading shipment time( 5-11 working days). my order is over 1 month. not received yet. they told me delivery time could be 60 days which means 3 months. i wonder they actually shipped my order. how long should i wait? and finally can i get my order? or being mad? Gearbest is cheating customer misleading shipment time( 5-11 working days). my order is over 1 month. not received yet. they told me delivery time could be 60 days which means 3 months. i wonder they actually shipped my order. how long should i wait? and finally can i get my order? or being mad?

Answer:

Send support an email, they are usually prompt to answer in 24-48 hrs. Sometimes they have to await shipment from another warehouse before they can fill your order. It has happened to me a couple of times. I've placed many orders so far, and I have gotten them all. Sometimes it is slow. My fastest order got here in 10 days, the slowest in about 25. America Line(IB) tracking numbers can be tracked at http://www.myib.com/cn-english/ America Line(SF) and others can be tracked at http://www.17track.net/en Once the packages enter the US, they will be issued a USPS tracking number. If shipped to a country other than the US, it will be issued tracking for your standard mail carrier when it enters your country. Also make allowances for overseas travel time(most packages are shipped from China), and for time spent in customs. Hope this helps!

By Chris W. over a year old

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Question:

How can i get a refund from a purchase that was no longer in stock. How can i get a refund from a purchase that was no longer in stock.

Answer:

Submit a ticket to customer service and ask for refund. Normally, they will grant your requests.

By Steven S. over a year old

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Gearbest Questions & Answers

Should i be worried about an order i made on the 1st april and still haven't received? they do not want to answer any of my calls? Should i be worried about an order i made on the 1st april and still haven't received? they do not want to answer any of my calls?

Awful service. my items haven't been sent, but of course my payment has been processed. Awful service. my items haven't been sent, but of course my payment has been processed.

Who knows the phone number of gearbest? plsssss Who knows the phone number of gearbest? plsssss

I ordered a product in november and am still waiting, who can i complain to. getting nowhere with them.

I am trying to find out where my order is. i have asked on the "ticket" center of my account and keep getting the same answer. electronic notification to fedex was sent twice, but fedex still hasn't received my product. can i please get some answers? my order number is w1511281846068533

How can i get a refund from a purchase that was no longer in stock. How can i get a refund from a purchase that was no longer in stock.

Can’t see your question? Ask to get answers from the Gearbest staff and other customers.

Gearbest Questions & Answers

Should i be worried about an order i made on the 1st april and still haven't received? they do not want to answer any of my calls? Should i be worried about an order i made on the 1st april and still haven't received? they do not want to answer any of my calls?

Awful service. my items haven't been sent, but of course my payment has been processed. Awful service. my items haven't been sent, but of course my payment has been processed.

Who knows the phone number of gearbest? plsssss Who knows the phone number of gearbest? plsssss

I ordered a product in november and am still waiting, who can i complain to. getting nowhere with them. I ordered a product in november and am still waiting, who can i complain to. getting nowhere with them.

How can i get a refund from a purchase that was no longer in stock. How can i get a refund from a purchase that was no longer in stock.

Can’t see your question? Ask to get answers from the Gearbest staff and other customers.

I ordered a product in november and am still waiting, who can i complain to. getting nowhere with them.