Dear Camilo, Thank u for your information. Please rest assured that we are not a scam. At this time, we do lack of staff to answer the phone and the livechat. Please rest assured we are working on this issue to increase our workforce as soon as possible.
As for aftersales service, we mainly complete it via the ticket center within 24 hours.
Please see link: http://www.gearbest.com/about/contact-us.html to contact us! Gearbest.com

They do not have a number availible because this is all fake. I recommend you to claim you money thrrough you cardholder if they did not deliver you your product or if the products does not work. Because there is nothing called warranty at Gearbest.