Gearbest Questions & Answers

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Here’s what consumers have asked with answers from Gearbest staff and previous consumers.

316 questions answered
16% answered in 1 day
Question:

Are they selling the orginal lenevo k3 note?

Answer:

DONT BUY THEY ARE SCAMMERS

By lilyhater c.
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Question:

I want information on order number w1510101702182123w1510101702182123 i took a bet on ordering from gearbest and many other people have said gearbest is untrustworthy so please hurry up and deliver my items or refund my money.

Answer:

You were right when you said you took a bet on ordering from Gearbest, and unfortunately you lost. I hope it wasn't a big dollar order and if by chance you do receive your order, there is an even bigger chance that it might work and if it does work, don't hold your breathe cuz it won't last for more than two or three days. Sorry, but your not the only one who gave hard earned money to this overseas scam.

By Kevin O.
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Question:

I actually bought items or logged in using my facebook account but now i cant view the order that i initially paid for. that login option is not responding anymore and am getting frustrated because i have already sent a lot of messages using the live chat option...

Answer:

Because this company is bogus and they will give you a false hope of delivery but will receive nothing even you paid already.

By J L.
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Question:

Tracking number not working

Answer:

Me neither, their explanation was that due to the fact I had used the cheapest shipping option(surface mail) that there was no way to track the item. Which makes me wonder why they'd bother issuing me with one. Parcel still hasn't arrived after 65days

By Mr a.
Question:

We takie pay pal frommie, we no luv you long time, short time, no time. enjoy my money you stole... pay pal no luv you at all soon. soon you spend big money to change name, we track you, paypal still find you and say no do bizz with thieves. you owe me doogee f3 pro in white... send phone in working order, we talk.

Answer:

Hi Adam, i have ordered over 25 items and all were drones and never had a problem, there support is great i write a ticket and they answer with in one day i had minor issues and i called them at 1 917 621 0925 and they always answer and solved it; but you have to call after 10 pm from here in the USA,, YOU might have to try a few times but they do pick up, i give them ***** i hope this helped, Kevin

By Kevin u.
Question:

I bought a meizu mx5 from gearbest, and its been 8 days since i bought it, and it's still in processing, i paid for it and the money went through paypal. should i demand a return of my money through paypal or wait a few days more. pretty scared i'm going to have to wait months before i get to see something happen.

Answer:

More order took a few weeks to get half the order. Then I had to submit a ticket to get a refund for the items not sent, though I still paid the extra shipping for those items.

By Josh O.
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Question:

Soon as we get gearworst bare, they'll only have western union, a sure fired notice that it means you'll never see your money again.

Answer:

The only way you'll actually get your item is by constantly blasting customer service with emails regards to your order. Other than that, your out off luck. I bet it can take a year.

By Emma B.
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Question:

Why my tracking number no worky?

Answer:

I rather not to buy anything at gearbest, it is a waste of money, your order will not be delivered. Like what happen to mine, it took me 50 days waiting for nothing and my money is not refunded

By J L.
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Question:

Answer:

Yes

By Artas A.
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Question:

I placed an order 2 weeks ago took the funds from my account the next day order still not shipped, is that normal? warren

Answer:

THIS QUALIFIES AS WIRE FRAUD, FELONY. WE NEED TO BUNDLE THESE EXPERIENCES AND I WILL TAKE TO 13TH MIDDLE DISTRICT FEDERAL PROSECUTORS. WE WILL TRY TO SECURE INJUNCTION TO HALT ALL U.S. SALES BY WORSTGEAR..

By GLENN C.
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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