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on 10/14/15Hi Adam, i have ordered over 25 items and all were drones and never had a problem, there support is great i write a ticket and they answer with in one day i had minor issues and i called them at 1 917 621 0925 and they always answer and solved it; but you have to call after 10 pm from here in the USA,, YOU might have to try a few times but they do pick up, i give them ***** i hope this helped, Kevin