Farfetch Questions & Answers

Here’s what consumers have asked with answers from Farfetch staff and previous consumers.

75 questions answered

7% answered in 1 day

Question:

Hi do you deliver to south africa? Hi do you deliver to south africa?

Answer:

Hello Phume, Farfetch does deliver to South Africa but import taxes and duties will not be included in the cost of your order. For more information, please visit the "Orders & Shipping" page on our website or send an email to our customer service team at customerservice@farfetch.com. Warm Regards, Farfetch

By Farfetch c., Customer Outreach over a year old

Question:

I am attempting to use the 10% off code and it is not working. how do i get 10% off my first order? I am attempting to use the 10% off code and it is not working. how do i get 10% off my first order?

Answer:

Hello Ephriam, Thank you so much for your question. We'll need more information to assist you so we kindly ask that you contact our customer service team by sending an email to customerservice@farfetch.com. Please include the code you're attempting to use and the item(s) you're looking to purchase in your message. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch

By Farfetch c., Customer Outreach over a year old

Question:

Does farfetch always deliver their designer products in the original box of the item? Does farfetch always deliver their designer products in the original box of the item?

Answer:

Hello Jon, Thank you so much for your question. We expect all of our partners to include all accessories received from the brand, such as a brand box or dust bag. If you have questions about a specific product or order, please contact our customer service team by sending an email to customerservice@farfetch.com. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch

By Farfetch c., Customer Outreach over a year old

Question:

When i logged in to check my order status, it says order cancelled. when will i get my money back? When i logged in to check my order status, it says order cancelled. when will i get my money back?

Answer:

Hello Natasha, Thank you so much for your question - we're so sorry to hear that your order was canceled. Most customers will see refunds returned to the account used to place their order within 5-7 business days, however this time frame can vary depending on your financial institution. For more assistance, please contact our customer service team by sending an email to customerservice@farfetch.com. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch

By Farfetch c., Customer Outreach over a year old

Question:

How come the links on farfetch emails don,t open? How come the links on farfetch emails don,t open?

Answer:

Hello John, We're so sorry to hear that you're having technical issues. If you've already contacted your email provider and they haven't been able to assist you, please send an email to customerservice@farfetch.com so our customer service team can look into this issue. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch

By Farfetch c., Customer Outreach over a year old

Question:

Is farfetch legit? do they sell original clothes,shoes...? Is farfetch legit? do they sell original clothes,shoes...?

Answer:

Hello Gal, All of Farfetch's partners are authorized sellers of the luxury merchandise on our website. Every partner receives merchandise directly from the manufacturers, so all items on our website are completely authentic. If you are not satisfied with your purchase for any reason, please remember that Farfetch offers free returns on all orders. If you have specific concerns about our business, please send an email to customeroutreach@farfetch.com - we're happy to answer any of your questions. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch

By Farfetch c., Customer Outreach over a year old

Question:

Is farfetch legit? do they have original clothes,shoes...? Is farfetch legit? do they have original clothes,shoes...?

Answer:

Hello Gal, All of Farfetch's partners are authorized sellers of the luxury merchandise on our website. Every partner receives merchandise directly from the manufacturers, so all items on our website are completely authentic. If you are not satisfied with your purchase for any reason, please remember that Farfetch offers free returns on all orders. If you have specific concerns about our business, please send an email to customeroutreach@farfetch.com - we're happy to answer any of your questions. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch

By Farfetch c., Customer Outreach over a year old

Question:

How do you know whether the bag from farfetch is brand new or used? i'm so scared to purchase one now because the one i'm eyeing is on sale How do you know whether the bag from farfetch is brand new or used? i'm so scared to purchase one now because the one i'm eyeing is on sale

Answer:

Hello Xiao, Thank you so much for your question. Unless marked as a vintage item, all merchandise on our website is brand new and never worn. If you have more questions, please contact our customer service team by sending an email to customerservice@farfetch.com. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch

By Farfetch c., Customer Outreach over a year old

Question:

How do you know whether the bag is used or brand new? i'm so scared to purchase a designer bag now How do you know whether the bag is used or brand new? i'm so scared to purchase a designer bag now

Answer:

Hello Xiao, Thank you so much for your question. Unless marked as a vintage item, all merchandise on our website is brand new and never worn. If you have more questions, please contact our customer service team by sending an email to customerservice@farfetch.com. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch

By Farfetch c., Customer Outreach over a year old

Question:

Hi farfetch, i tried a pair of shoes in carpet, but left mark on the sole. i didnt know the carpet had dirt on it. will the return be accepted? Hi farfetch, i tried a pair of shoes in carpet, but left mark on the sole. i didnt know the carpet had dirt on it. will the return be accepted?

Answer:

Hello River, Thank you so much for your question. We'll need more information to assist you so we kindly ask that you contact our customer service team by sending an email to customerservice@farfetch.com. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch

By Farfetch c., Customer Outreach over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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