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on 7/7/18Hello John,
We're so sorry to hear that you're having technical issues. If you've already contacted your email provider and they haven't been able to assist you, please send an email to customerservice@farfetch.com so our customer service team can look into this issue. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250.
Warm Regards,
Farfetch