Hi Farfetch, I tried a pair of shoes in carpet, but left mark on the sole. I didnt know the carpet had dirt on it. Will the return be accepted?

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Hi Farfetch, I tried a pair of shoes in carpet, but left mark on the sole. I didnt know the carpet had dirt on it. Will the return be accepted?

asked by River C. on 5/20/18

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Farfetch c. [Farfetch Rep] · Answer 1 · 2018-05-25T07:40Z

Farfetch c. [Farfetch Rep]

on 5/25/18

Hello River,

Thank you so much for your question. We'll need more information to assist you so we kindly ask that you contact our customer service team by sending an email to customerservice@farfetch.com. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250.

Warm Regards,

Farfetch

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Hi Farfetch, I tried a pair of shoes in carpet, but left mark on the sole. I didnt know the carpet had dirt on it. Will the return be accepted?

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