Here’s what consumers have asked with answers from Farfetch staff and previous consumers.
Hello Phume, Farfetch does deliver to South Africa but import taxes and duties will not be included in the cost of your order. For more information, please visit the "Orders & Shipping" page on our website or send an email to our customer service team at customerservice@farfetch.com. Warm Regards, Farfetch
Hello Ephriam, Thank you so much for your question. We'll need more information to assist you so we kindly ask that you contact our customer service team by sending an email to customerservice@farfetch.com. Please include the code you're attempting to use and the item(s) you're looking to purchase in your message. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch
Hello Jon, Thank you so much for your question. We expect all of our partners to include all accessories received from the brand, such as a brand box or dust bag. If you have questions about a specific product or order, please contact our customer service team by sending an email to customerservice@farfetch.com. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch
Hello Natasha, Thank you so much for your question - we're so sorry to hear that your order was canceled. Most customers will see refunds returned to the account used to place their order within 5-7 business days, however this time frame can vary depending on your financial institution. For more assistance, please contact our customer service team by sending an email to customerservice@farfetch.com. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch
Hello John, We're so sorry to hear that you're having technical issues. If you've already contacted your email provider and they haven't been able to assist you, please send an email to customerservice@farfetch.com so our customer service team can look into this issue. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch
Hello Gal, All of Farfetch's partners are authorized sellers of the luxury merchandise on our website. Every partner receives merchandise directly from the manufacturers, so all items on our website are completely authentic. If you are not satisfied with your purchase for any reason, please remember that Farfetch offers free returns on all orders. If you have specific concerns about our business, please send an email to customeroutreach@farfetch.com - we're happy to answer any of your questions. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch
Hello Gal, All of Farfetch's partners are authorized sellers of the luxury merchandise on our website. Every partner receives merchandise directly from the manufacturers, so all items on our website are completely authentic. If you are not satisfied with your purchase for any reason, please remember that Farfetch offers free returns on all orders. If you have specific concerns about our business, please send an email to customeroutreach@farfetch.com - we're happy to answer any of your questions. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch
Hello Xiao, Thank you so much for your question. Unless marked as a vintage item, all merchandise on our website is brand new and never worn. If you have more questions, please contact our customer service team by sending an email to customerservice@farfetch.com. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch
Hello Xiao, Thank you so much for your question. Unless marked as a vintage item, all merchandise on our website is brand new and never worn. If you have more questions, please contact our customer service team by sending an email to customerservice@farfetch.com. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch
Hello River, Thank you so much for your question. We'll need more information to assist you so we kindly ask that you contact our customer service team by sending an email to customerservice@farfetch.com. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch