Fanatics FAQ | Sitejabber

Question:

My order # is 20-10005-2151272027. states label created for shipment monday dec 14th but hasnt changed. these are christmas presents. did they ship? My order # is 20-10005-2151272027. states label created for shipment monday dec 14th but hasnt changed. these are christmas presents. did they ship?

Answer:

Hello Julie. Thanks for your feedback! You have 2 packages for this order. The hat shipped on the 16th and will be delivered Wednesday, December 23rd. Unfortunately, the shirt actually does not ship for 5 business days. It should ship tomorrow, and we have upgraded your shipping to next business day, so you should receive the shirt on Wednesday as well. If you should have any other questions, please do not hesitate to contact us. Sincerely, Karmen

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

Are the jerseys on this website authentic or fakes? Are the jerseys on this website authentic or fakes?

Answer:

They are tagged with license tags, so I say they are real. When i compared to the NHL or NFL stores on line, the prices and descriptions were almost identical. I used Fanatics because they had sales & promos to get them cheaper.

By gale w. over a year old

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Question:

Are they really as bad as many people seem to be sayinng? is there anybody out there who has had a good experience???

Answer:

Yes, they are as bad as advertised. Can't say if anyone has had a good experience but I'm sure those who aren't concerned with pricing or shipping could have had a decent experience.

By Chris S. over a year old

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Question:

Where is the safest best site to order authentic replica jerseys

Answer:

Hello Jay! What an excellent question. We appreciate your interest! We strongly recommend Fanatics.com as your go-to source for all things sports! We have jerseys, t-shirts, car accessories, stuff for kids, tailgating gear and everything in between! Check us out and we are certain you will not be disappointed!

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

I orderred from fanatics on the 10th of may, when will my order be shipped? I orderred from fanatics on the 10th of may, when will my order be shipped?

Answer:

Hi Mary! We're so sorry that you haven't received your order yet, but if you can please provide us the Order # we will be more than happy to research the account and provide more updated information for you. Thank you, we look forward to your response! P.S. Thanks Jason, we appreciate the feedback provided as well!

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

I placed an order for a christmas present today. reading the reviews i'm a little bit hesitant and considering cancelling my order. can you confirm if it will arrive in point roberts, wa before dec. 23? I placed an order for a christmas present today. reading the reviews i'm a little bit hesitant and considering cancelling my order. can you confirm if it will arrive in point roberts, wa before dec. 23?

Answer:

Hello, and thank you for your question! It would be our pleasure to give you an update on your order. Please reach out via private message here and provide your full name and order number and we will get back to you ASAP with your status information. Thanks again, we look forward to hearing from you soon. Sincerely, Sarah B.

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

I placed an order on oct.11. i have received nothing, heard nothing! it says my order is unfulfilled but you sure took my money! i have emailed, called, left messages till i am blue in the face! either you ship it or i want my money back now! you suck! practically stealing from people! I placed an order on oct.11. i have received nothing, heard nothing! it says my order is unfulfilled but you sure took my money! i have emailed, called, left messages till i am blue in the face! either you ship it or i want my money back now! you suck! practically stealing from people!

Answer:

Hello Andra. Thank you so much for your feedback! We are truly sorry to hear about your unpleasant experience. We would love an opportunity to work with you to resolve this matter. Please reach out to us and provide your order number. As soon as we have this information we are confident we can work with you to get this resolved to your satisfaction. Thank you for your business and we look forward to hearing from you soon! Sincerely, Karmen

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

So with all of these negative reviews, how do we find out where our order is? i placed an order on 9/27/16 and my order still says 'unfulfilled'. i just want an eta so that i know i'm getting it at some point. i've called the number on the website and left a message, no call back. i sent 2 emails, no reply and sent a message on fb which was today so obviously no reply yet, but the other messages were days ago and still no one has responded. So with all of these negative reviews, how do we find out where our order is? i placed an order on 9/27/16 and my order still says 'unfulfilled'. i just want an eta so that i know i'm getting it at some point. i've called the number on the website and left a message, no call back. i sent 2 emails, no reply and sent a message on fb which was today so obviously no reply yet, but the other messages were days ago and still no one has responded.

Answer:

Hello Regina. Thank you so much for your feedback! We are truly sorry to hear about your unpleasant experience. We would love an opportunity to work with you to resolve this matter. Please reach out to us and provide your order number. As soon as we have this information we are confident we can work with you to get this resolved to your satisfaction. Thank you for your business and we look forward to hearing from you soon! Sincerely, Karmen

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

Why am i not allowed to cancel an order that will not even be shipped for another 9 days??!! the explanation given to me by rep is not acceptable. i will no longer have need for items i have ordered, since i will already be on trip to the big game. i will never order from this company again and i will steer my friends clear of fanatics. l. fisher Why am i not allowed to cancel an order that will not even be shipped for another 9 days??!! the explanation given to me by rep is not acceptable. i will no longer have need for items i have ordered, since i will already be on trip to the big game. i will never order from this company again and i will steer my friends clear of fanatics. l. fisher

Answer:

Thank you so much for your feedback! We are truly sorry to hear about your unpleasant experience. We would love an opportunity to work with you to resolve this matter. Please reach out to us and provide your order number. As soon as we have this information we are confident we can work with you to get this resolved to your satisfaction. Thank you for your business and we look forward to hearing from you soon! Sincerely, Karmen

By Nigel P., Sr. Director of Fan Experience over a year old

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Question:

I ordered on the 27th of september with the item stating it would be shipped the same day. the order still says pending. i have emailed 4 times with no response. was hoping to have item here by the 10th of october. what does it take to have a return email or know when an item will be shipped? i too am mad i did not read reviews before i ordered. it does not look like i will get it any time soon so i need to know what to do to cancel and get a refund unless it has already shipped. I ordered on the 27th of september with the item stating it would be shipped the same day. the order still says pending. i have emailed 4 times with no response. was hoping to have item here by the 10th of october. what does it take to have a return email or know when an item will be shipped? i too am mad i did not read reviews before i ordered. it does not look like i will get it any time soon so i need to know what to do to cancel and get a refund unless it has already shipped.

Answer:

Gia, we are terribly sorry to hear about your less than satisfactory experience with Fanatics. We would love a chance to make this right. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Chastity

By Nigel P., Sr. Director of Fan Experience over a year old

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Fanatics Questions & Answers

My order # is 20-10005-2151272027. states label created for shipment monday dec 14th but hasnt changed. these are christmas presents. did they ship? My order # is 20-10005-2151272027. states label created for shipment monday dec 14th but hasnt changed. these are christmas presents. did they ship?

Are the jerseys on this website authentic or fakes? Are the jerseys on this website authentic or fakes?

Are they really as bad as many people seem to be sayinng? is there anybody out there who has had a good experience???

Where is the safest best site to order authentic replica jerseys

I orderred from fanatics on the 10th of may, when will my order be shipped? I orderred from fanatics on the 10th of may, when will my order be shipped?

Can’t see your question? Ask to get answers from the Fanatics staff and other customers.

Fanatics Questions & Answers

My order # is 20-10005-2151272027. states label created for shipment monday dec 14th but hasnt changed. these are christmas presents. did they ship? My order # is 20-10005-2151272027. states label created for shipment monday dec 14th but hasnt changed. these are christmas presents. did they ship?

Are the jerseys on this website authentic or fakes? Are the jerseys on this website authentic or fakes?

Are they really as bad as many people seem to be sayinng? is there anybody out there who has had a good experience??? Are they really as bad as many people seem to be sayinng? is there anybody out there who has had a good experience???

Where is the safest best site to order authentic replica jerseys Where is the safest best site to order authentic replica jerseys

I orderred from fanatics on the 10th of may, when will my order be shipped? I orderred from fanatics on the 10th of may, when will my order be shipped?

Can’t see your question? Ask to get answers from the Fanatics staff and other customers.

Are they really as bad as many people seem to be sayinng? is there anybody out there who has had a good experience???

Where is the safest best site to order authentic replica jerseys