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So with all of these negative reviews, how do we find out where our order is? I placed an order on 9/27/16 and my order still says 'unfulfilled'. I just want an ETA so that I know I'm getting it at some point. I've called the number on the website and left a message, no call back. I sent 2 emails, no reply and sent a message on FB which was today so obviously no reply yet, but the other messages were days ago and still no one has responded.

asked by Regina V. on 10/13/16

3 Answers
Thumbnail of user erinf11

Hello Regina. Thank you so much for your feedback! We are truly sorry to hear about your unpleasant experience. We would love an opportunity to work with you to resolve this matter. Please reach out to us and provide your order number. As soon as we have this information we are confident we can work with you to get this resolved to your satisfaction. Thank you for your business and we look forward to hearing from you soon! Sincerely, Karmen

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Thumbnail of user tedb55

Same thing here Regina. I'm going to contact my bank tonight

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Thumbnail of user andraw

I am having the same problem! Ridiculous and I am mad!

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