I ordered on the 27th of September with the item stating it would be shipped the same day. The order still says pending. I have emailed 4 times with no response. Was hoping to have item here by the 10th of October. What does it take to have a return email or know when an item will be shipped? I too am mad I did not read reviews before I ordered. It does not look like I will get it any time soon so I need to know what to do to cancel and get a refund unless it has already shipped.

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I ordered on the 27th of September with the item stating it would be shipped the same day. The order still says pending. I have emailed 4 times with no response. Was hoping to have item here by the 10th of October. What does it take to have a return email or know when an item will be shipped? I too am mad I did not read reviews before I ordered. It does not look like I will get it any time soon so I need to know what to do to cancel and get a refund unless it has already shipped.

asked by Gia S. on 10/7/16

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Nigel P. [Fanatics Rep] · Answer 1 · 2016-10-08T11:14Z

Nigel P. [Fanatics Rep]

on 10/8/16

Gia, we are terribly sorry to hear about your less than satisfactory experience with Fanatics. We would love a chance to make this right. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Chastity

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Ted B. · Answer 2 · 2016-11-22T10:21Z

Ted B.

on 11/22/16

LIARS!

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Michelle S. · Answer 3 · 2016-10-07T07:19Z

Michelle S.

on 10/7/16

File a chargeback with your credit card company. I Ordered Sept 9th and same thing. Status says unfulfilled still.

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