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Here’s what consumers have asked with answers from Banggood staff and previous consumers.
Dear Raj K, thanks for contacting us. Please consider that in some rare cases, the delivery might be slightly delayed due to unexpected processing time in postal or customs office. And you could contact our staff by sending an email to cservice@banggood.com. Our staff will help you to have a check after receiving your request. Would you like to send it later? For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
BG aka BB (BangBad), our nick name for this supplier is simply a wholesale retailer, so the quality of their products depends on the manufacturer, of which there are good and bad. Over nearly 3 years, as we build and race quadcopter drones in a club of approx 300 members, we obviously have purchased quite a bit of components from BG. Our main contention with BB is their false and later to our dismay, found them to be fraudulent as well, customer (non existant) service. To briefly state our case, after over 3 months of emails, photos and video ping pong with BB, they agreed to refund if we returned the item at our cost. Again after several emails, they then agreed to refund postage once they have received the item. Alas, when they received the item, they had the cheek to email back to say, they are NOT refunding the postage, because our bank has successfully initiated a chargeback for the cost of the item (not postage) and appartently BB had to pay a fee. BB wanted us to withdraw our chargeback if we want them to refund the postage. To mitigate the issue, we offered BB to deduct the fee from the postage and refund us the balance. BB refused. We contacted Trading standards and Consumer Advise, nothing we can do, as BB is outside UK and EU remit. As to Howard's input, BB's replies are all either automatically churned out or copy pasted without any genuine intention to either understand, solve and/or mitigate your concerns. We have therefore stopped buying from BB. Buyer beware.
Yes it is real and... GOOD! If all internet compagnies would be of the same standard that would be nice... i have ordered many things over the past many years and never had problems with them... never!
