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Virginia
1 review
0 helpful votes
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Member Only 48 hour sale
February 26, 2025

The 48-hour member only saIe seems to be a BIG SCAM! I started looking at midnight hoping to be in the 1st group to see the deals. I got back up at 4am EST to check the website again and no deals yet posted. When I logged on at 7am, they were on the site. I was able to select the date, the airport and the calendar provided available dates and cost. From there I was required to complete the booking process with Travelodeal. I did this 3 times with no issues. I called. The 4th time must have been the sold out period because the price of the trip went up significantly.

The Amsterdam trip didn't appear to be sold out. I called the number posted and the travel agent said Chris was unavailable but would return my call. No call back. While I understand there's nothing you can do, I am going to post this experience in the hopes that the next time the experience will be better. I would rate this a big 0. Is it possible to know how many Amsterdam packages were sold? Is this really a scam? Why not post the number and why not take the deal down when sold out. No communication at all is totally unacceptable.

Date of experience: February 24, 2025
Travelzoo C. Travelzoo Rep
5 months ago

Hello Hope,

We're sorry to hear you've had a bad experience with Travelodeal, we understand how upsetting it can be when Member exclusive deals sell out quickly due to limited availability. We are notifying our Deal Experts. Thank you for sharing that feedback.

Sincerely,

Amanda
The Travelzoo Team

Alaska
1 review
0 helpful votes
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Great location
June 7, 2023

Right on the beach within walking distance to shops and restaurants. Weather did not cooperate on our stay. It was freezing and couldn't use the pool or beach end of May although we did try. Ate at bar near pool-meal came in a boxed lunch.

Date of experience: June 6, 2023
GB
1 review
0 helpful votes
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I would highly recommend a visit to this lovely and interesting house with beautiful gardens. Staff are very friendly and welcoming. The coffee shop has a good choice of tasty hot and cold food. The coffee and cakes are so delicious. Lots of comfortable seating outside on the terrace to enjoy your food with gorgeous views of the gardens. I intend to visit again soon bringing some more friends to enjoy it too.

Date of experience: June 7, 2023
Germany
1 review
0 helpful votes
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UTO is a scam!
August 15, 2024

I am a victim of the UTO company scam. They got me for $1394.00 for a trip I booked on December 20,2021. The trip was an 11 day Yangtze Spree. The trip was cancelled due to COVID and I received a credit which has a cancellation date of September 27,2024. I've been unable to book since that time because of lack of availability or exorbitant travel fees. Please let me know if someone is considering a class action! I'm located in Delaware.

Date of experience: August 15, 2024
Travelzoo C. Travelzoo Rep
11 months ago

Hello Michele,

Thank you for sharing. We're sorry to hear you've been unable to redeem your travel credit with our partner, UTOvacation. We'd like to review this further. Please contact Travelzoo Customer Support directly at 877-665-0000 or email us at support@travelzoo.com with your trip details, including your booking number, so we may better assist you.

Regards,

Lisa M.
The Travelzoo Team

GB
1 review
0 helpful votes
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A lovely little gem!
June 6, 2023

We had a wonderful two night stay at The New Hobbit which was great Travelzoo value! The food was excellent and staff very friendly. The room was comfortable with a magnificent view. There was ample parking and a decking area to enjoy a drink while catching the sunset. The location is great for the views and close to the moors for walking. Its a steep and sometimes winding road to reach the hotel from Sowerby Bridge but it can be approached from the top road which is less challenging.

+1
Date of experience: June 6, 2023
GB
1 review
0 helpful votes
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Simply fabulous!
June 6, 2023

Wow... what a meal this was! Tyddyn Llan was a chance find ahead of our trip to Wales, and we could not resist booking, and so glad we did! Fabulous, delicious meal, all beautifully presented and served by charming and attentive staff. So good that my friend, heading to Wales again in a few weeks, already has plans to book a stay here too!

Date of experience: June 6, 2023
Canada
1 review
1 helpful vote
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The tour was with Trafalgar and was a 19 day Britain and Ireland Panorama. It was a very unorganized tour. The hotels we stayed at were at the outer parts of the city. We arrived at the hotels late and there were usually no pubs close by and therefore we're eating at the hotel. Since we arrived late the museums were already closed.
The tour guide we had was less than mediocre

Date of experience: August 11, 2023
Travelzoo C. Travelzoo Rep
over a year old

Hello Rachelle,

Thank you for sharing. We're sorry to hear you've had a bad experience with Trafalgar Tours, and that the tour was unorganized which caused difficulties during your trip. We'd like to review this further. Please contact Travelzoo Customer Support directly at 877-665-0000 or email us at support@travelzoo.com with your trip details including your booking number so we may better assist you.

Thank you,

Amanda
The Travelzoo Team

GB
1 review
2 helpful votes
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Lovey day spent at the Cornwall Spa Hotel enjoying the facilities of the Spa, relaxing lunch & finished off unwinding with an hours facial & relaxation with a glass of delightful fizz. Highly recommended & can't wait to go again

Date of experience: June 6, 2023
Florida
1 review
7 helpful votes
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I find that Travelzoo often clogs my inbox with vacation offers that seem too god to be true, and once I click on the link and read the fine print, they usually are a lot more expensive than they advertise. They will advertise the worst time to go to a certain destination, for example. If there's a cruise involved, they don't include tax, gratuities and fees. The final prices would be 2 to 3X more than advertised, which is misleading to say the least. Travelzoo's lack of transparency in advertising makes me apprehensive of doing business with them and their 3rd party vendors.

Date of experience: March 30, 2023
Travelzoo C. Travelzoo Rep
over a year old

Hello Mark,

Thank you for your feedback!

For the best deals, we collaborate closely with our merchants. The advertised price in The Deal is the best available at that time. Depending on the options you choose (such as a shorter layover or a preferred accommodation type), the final cost of your trip may be higher than you expected.

The fine print on the voucher reminds you that taxes and gratuity are not included in the purchase price, so it is customary for the merchant to charge tax based on the promotional value of the offer.

We understand that this may cause confusion and encourage you to reach out to us directly with any questions or concerns.

Thank you,

Amanda
The Travelzoo Team

GB
1 review
0 helpful votes
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I love booking things on travelzoo. I know I can book with confidence and get the very best deals for great places and experiences. Always great value and perfect for gifts too. I know that all the hard work in finding a great offer has already been done for me...just click it and book it!

Date of experience: June 6, 2023
Puerto Rico
1 review
1 helpful vote
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I recently purchased a holiday to Crete that was advertised at a really low cost for a five star all inclusive holiday. When I came to pay, the cost had doubled and the flights were purchased separately which means I have not got ATOL protection. The way the holiday company went about the transaction was done in a way that you were not aware that when you had paid the advertised price they then charged you in addition for the flights. I am usually savvy but not in this instance. After writing to Travelzoo stating that they should simply put on the advert that commission is not included in the price they did not respond. They got their commission and that is their main aim. I paid an additional £300 on the cost of a £600 low season holiday. Be warned don't book a holiday through Travelzoo and next year you are going to pay the privilege of paying £30 to become a member. But not me!

Date of experience: February 12, 2024
Travelzoo C. Travelzoo Rep
over a year old

Hello Julie,

Thank you for sharing. We're sorry to hear you've had a bad experience booking the holiday to Crete, and that your experience was not what you were expecting. We'd like to review this further. Please contact Travelzoo Customer Support directly at 877-665-0000 or email us at support@travelzoo.com with your trip details including your booking number so we may better assist you.

Regards,

Lisa
The Travelzoo Team

Canada
1 review
6 helpful votes
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Disgusting DISHONEST company!
October 14, 2022

This company has zero integrity and rips off its customers. I made a booking and 3 weeks before travel they advised me the hotel would not be open and therefore I had no accommodation. They then offered me compensation for the hassle and issues and advised me to send in my invoice once I'd picked and stayed a new hotel. When I submitted my invoice after my stay they are now refusing to honour the agreed upon amount even though it is clearly written in an email and recorded on the call. They have the worst customer service and dishonest employees. Do not give this scam company your money. They have zero integrity.

Date of experience: October 14, 2022
Travelzoo C. Travelzoo Rep
over a year old

Dear Adrienne,

Thank you for sharing. We understand how frustrating it can be when a hotel has an unexpected closure. I see our team has been in contact with you directly and has provided a refund for the difference in cost for your alternative accommodations. I'm sorry we weren't able to provide the resolution you desired.

If there are any other concerns, please call us at 877-665-0000, 7 days a week, 9 AM - 9 PM ET.

Thank you,

Amanda
The Travelzoo Team

Canada
1 review
1 helpful vote
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The resort is such a rip off. The travelzoo voucher was not a good buy at all. You can get so much better deals on air BnB on your own. The resort misrepresented their events on their site when I booked with them. They had quoted movie under the stars, when I contacted the resort they said due to low demand and executive decision they moved the date to the long weekend. Just before arrival they cancelled that event. I was outside of my cancellation window with the resort. There was no value for the money! Terrible experience with travelzoo. Will NOT be using them for ever. Will contact travelzoo but reading other reviews it seems their service is poor. Lesson learnt. I ask for 50% of my money back! The unit they put us had a broken shower, the fridge smelt like a dead skunk, the lights were out and not fixed.

+2
Date of experience: September 11, 2022
Travelzoo C. Travelzoo Rep
over a year old

Hello

Thank you for sharing. We're sorry to hear you've had a bad experience with Muskoka Bay Resort, and that I'm sorry that the hotel cancelled and moved the Movie Under the Stars that you were looking forward to. We'd like to review this further. Please contact Travelzoo Customer Support directly at 877-665-0000 or email us at support@travelzoo.com with your trip details including your booking number so we may better assist you.

Best Regards,
Crystal
The Travelzoo Team

Colorado
1 review
1 helpful vote
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Scam
December 20, 2023

We were scammed by a travel agency called Utovacation that travelzoo repeatedly recommended as top deal. There is a reddit chain regarding Utovacation being a scamming agency and people have tried to tell Travelzoo to stop recommendation them, but it continued to do so. Which I had read the reviews and reddit earlier. I didn't do any research on the travel agency since it was recommended repeatedly by travelzoo.

Date of experience: December 20, 2023
Travelzoo C. Travelzoo Rep
over a year old

Hello Chi,

Thank you for reaching out to us. We're sorry to hear you're disappointed with your trip secured with UTOvacations. We'd like to review this further. Please contact Travelzoo Customer Support directly at 877-665-0000 or email us at support@travelzoo.com with your trip details, including your booking number, so we may better assist you.

Regards,
Lisa M.

Texas
1 review
8 helpful votes
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Dad just passed away. Ordered 12 bottles of wine delivered on dec 1. Said no problem having it Christmas morning. Never showed up. Voucher never worked. $89 gone. I don't want someone else's Christmas wrecked when nothing is under the tree.

Date of experience: November 19, 2016
Travelzoo C. Travelzoo Rep
over a year old

Hi Craig p.,
We are very sorry to hear about your experience and would be happy to look into your concerns further. Please reach out to me directly by sending an email to support@travelzoo.com Attn: Liberty. Thank you!

Texas
1 review
20 helpful votes
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Fresh Trips scam
January 23, 2016

Dont trust any deals through travel zoo. They dont stand behind their deals. I had booked an all inclusive vacation through travelzoo advertised site (fresh trips) - after waiting for months for the confirmation, I had to finally call my credit card company one week before my trip and dispute the payment. I was stuck with no hotels and had to book one at the last minute for a very high price!
You are better off buying from orbitz, expedia or priceline than through travelzoo!

Date of experience: January 23, 2016
Travelzoo C. Travelzoo Rep
over a year old

Hello Austinite, thank you for sharing your feedback. We are very sorry that you have experienced such difficulty with your Fresh Trips package. We would like to speak with you directly regarding this matter and ask that you contact either Michelle or Liberty at 888-285-5618. We look forward to hearing from you!

Washington
4 reviews
8 helpful votes
Follow J T.
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Travelzoo offers some great deals at time and occasionally you can find one that's not a per person based on double occupancy and are just for a great hotel deal or travel deal based on the person traveling. They need to have a solo traveler special added to their Top 20 travel deals. Travel is not all about couple traveling. Many solo travelers and there's a big niche waiting to be filled. I keep hoping TravelZoo will do something in this neglected travel sector, but it seems nothing will convince them of the need.

Date of experience: March 11, 2012
Florida
14 reviews
25 helpful votes
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Travelzoo looks like it was built with the same logo and branding managers as GoDaddy. Very' 80's ish and cluttered.

I pass over this site and check all of the other travel resources before coming to Travel Zoo

Date of experience: March 20, 2015
Travelzoo C. Travelzoo Rep
over a year old

Hello Nick, thank you for your feedback. We appreciate you taking the time to tell us how we can do better. We hope you have a great day!

Germany
1 review
1 helpful vote
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I have booked multiple Travelzoo vouchers. Most of them were fully refundable. I had to refund one voucher because of covid and did not have any problems at all. I had a great trip to Lago di Garda, booked a hotel in New York and tried out a few new restaurants. I never had any issues. I am a bit surprised by the negative reviews here on this website. Especially in comparison with Trustpilot for example (score 4.6/5).

Date of experience: January 25, 2021
Travelzoo C. Travelzoo Rep
over a year old

Hello Heleen,

Thank you so much for the great feedback. We're glad to hear that you were able to refund one of your vouchers easily and that you were able to enjoy other deals! I'm excited to hear you had great experience and will share this with our Deal Experts. Happy travels!

Thank you,

Amanda

California
1 review
7 helpful votes
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For several days now, I've tried to reach Travelzoo. The phone number listed for voucher refund is not working (*******000), password reset doesn't work and I get no response from customer support. I've tried multiple times.
I purchased 4 hotel vouchers and used 3 with no problem. I'm trying to get the 4th one refunded, as it will expire in a few days and I won't be able to use it.
I'm extremely frustrated, as I thought I was dealing with a reputable company. How wrong I was!

Date of experience: June 27, 2021
Travelzoo C. Travelzoo Rep
over a year old

Hello Henny,

I'm sorry to hear you have been unable to access your account and are unable to connect with our Customer Service Team. Would you please reach out to us again at 1-877-665-0000 or send an email to support@travelzoo.com? We are available from 9am to 9pm ET, Monday-Sunday.

Again, we are sorry for any frustration this has caused.

Thank you,

Lisa M.

Overview

Travelzoo has a rating of 1.8 stars from 221 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Travelzoo most frequently mention customer service, credit card and fine print. Travelzoo ranks 182nd among Travel Search Engine sites.

service
54
value
48
shipping
15
returns
28
quality
39
This company responds to reviews on average within 1 day