The customer service team at travelzoo were really helpful and made things right for me. (in 21 reviews)
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We have just returned from a delightful evening at such a great restaurant. Everything hits the right note starting with splendid $#*!tails. Chicken parfait with fig chutney a very good but not overwhelming starter, lamb was pink and tender. Fortunately we were not overfeed as it would have been crime to miss out on plum crumble with ginger ice-cream.
All in an impressive new restaurant with such nice, pleasant staff.
Heres to next time!
Just wanted to say I booked a trip through Travelzoo and ended up having to cancel it to change dates. It was painless switching the date with re booking and cancelling the previous booking. I have used Travelzoo a few times now and find them very good!
UPDATE: I know nobody has posted on this board lately, but I am finally fed up with this ordeal. On March 8th I spoke with 'veronica' from apple who promised to follow-up on why I have been unable to book a room since Feb 12th, and why nobody from apple has ever followed through and returned my calls. It has been 6 days with no return call, I left her another message today.
To make matters worse, I emailed Mr. Stitt from Travelzoo on March 9th, 5 days ago. I have received NO response from anyone there either. So because of some major confusion at Apple when trying to book this replacement deal offered at apple, lack of communication, and no desire for anyone at both Apple and Travelzoo to followup on my issues, I'm now out $2800 bucks for flights and no room.
Below is the letter I emailed to Mr. Stitt at Travelzoo.
Dear Mr. Stitt:
I would like to thank you for your efforts on behalf of myself and other fellow Travelzoo Members that are left without unfullfilled accomodations from Fresh Trips. However, in my personal situation I have been left with no resolve after multiple and repeated attempts to make a booking with Apple Vacations at the Grand Sunset Princess.
I originally contacted them to make a booking on or about February 12, 2016. Originally, although I called the 'dedicated' line, I was transferred around for just under an hour as nobody knew what I was talking about.
Finally, I spoke with an agent that AGAIN said there were no rooms available for my dates, but promised to research it and call me back. I received no call back as of Feb. 15. I called again, this time the agent I did speak with had no idea what I was talking about, but promised to find someone who was familiar with this ordeal and return my call. I called several more times (Feb 17, 20, 22, 23, 27, March 2, 3, and 8) to attempt to make the booking with the same outcomes as above, not once did an Apple Vacations member return my call after calling repeatedly just trying to make the booking per your email.
I will tell you there was once I was actually able to speak with the "dedicated agent" (which by the way even though I called the 'dedicated number' again took 3 phone transfers and being on hold for 1 hour 20 minutes).
This agent told me there were no "project Travelzoo" rooms, but the representative actually made a booking for me this time at their listed rates, then she was to 'try to get the rooms approved and price adjusted'. Of course she stated she would finish looking into the matter and contact me within 2 days.
Of course, as predicted she did not contact me back. I called the agents direct line several times over 2 days asking her to return my call. She did not call. Instead, she emailed me back after my latest message saying " the travelzoo project ended 2/23/16, sorry".
As you can imagine her response made me very angry as I had spent the previous 3 weeks attempting to make the booking your email said I would be able to book.
So, of course I spent this past week or so trying to talk to supervisor at Apple Vacations, more phone calls, more promises to return my call which AGAIN never happened. Yesterday, I called again. I spoke with someone that actually followed up and had supervisor Daniel return my call. Once he did, he realized I needed to speak with Veronica, who also called me back as promised. Anyhow, she stated Apple is trying to secure me a room and would contact me in a day or two.
As you can imagine, I don't have much faith despite the recent efforts from Apple by finally returning a call. While I understand this situation was not created directly by Travelzoo or Apple, you did offer a potential resolution, which for some reason I have been dealing with roadblocks. I am reaching out to you to get a resolution to getting an accommodation. Because, as it currently stands I have nearly $3000 in airfare I stand to lose which had already been booked.. I want to book my 2 rooms at the price paid for the base room $798 each (with fresh trips I upgraded one room for a larger unit for $180). It doesn't necessarily have to be at the Grand Sunset Princess, I would consider less costly options.
Vrbo/homeaway has now done three things in the last 6 months to increase their profits with no consideration of the home owners that have made this site successful. Number one they have raised their prices about 20% each of the past two years. The latest in the last six months. Number 2 they now are putting other web sites on my site, such as hotels.com, among others which simply takes traffic away from vrbo and my site in particular. Number 3 now they have decided to charge an extra charge to my customers, just because they can to make more money. What the new short sighted vrbo management doesn't realize is that the site exists because of the owners and the owners supply all the listing for them. Now they are cheating and triple dipping. Vrbo should be ashamed of their new practices!!
Bought a massage, lunch and wine package for the Well and Being Spa at the Fairmont Scottsdale Princess for a savings of 70.00 over the retail cost. I could not be happier with the price or the experience.
Tip for consumers: Go during the week when it is not crowdedAsk Kathy about Travelzoo
I recently purchased a deal from Travelzoo. The hotel the deal was for however decided they were not going to honor the deal. I called Travelzoo who said they would look into this and get back to me either with a resolution or issue me a refunded. I was of course assuming it would end up being a refund bt sure enough, the next day they emailed me and had the Director of Sales from the hotel contact me and honor the deal. That is wonderful customer service!
I purchased the damson dene hotel through travel zoo for 2 nights and the pictures shown were not accurate in the slightest as when we arrived it was a run down cottage with two very rude receptionists , I explained to them that it does not look like the photos and shown them and they replied "erm well there was a lake at the back " we then asked to see the room anyway we were given the key not shown where it was at all and as walking up heard the receptionist speaking about me for not being happy with what was advertised and what I actually saw and when I opened the door it stunk of smoke and had damp walks and cigarette burns in the bath and curtain placed on the bed , it was freezing as it wasn't double glazed , it was not in the slightest what I paid for , I'm very appalled with travel zoo and the hotel on how I was treated when I arrived and how they wrongly advertised the hotel completely I wouldn't allow anyone to stay there in those conditions , they were not suitable for residents as they didn't even have a lock on the doors and when I tried to contact travel zoo there is no phone number to contact someone directly and explain which I also find appalling as iam now unable to get a refund , so I have now had to pay another 300 pound to stay elsewhere for 2 nights as we traveled from afar and the service I got was fantastic at the hotel we found driving around frantically trying to find somewhere , it had boutique rooms and had complementry wine and drinks and the staff were very friendly and welcoming unlike the damson dene , I would strongly advise not to stay at this hotel and NOT to book through travel zoo .
Dont trust any deals through travel zoo. They dont stand behind their deals. I had booked an all inclusive vacation through travelzoo advertised site (fresh trips) - after waiting for months for the confirmation, I had to finally call my credit card company one week before my trip and dispute the payment. I was stuck with no hotels and had to book one at the last minute for a very high price!
You are better off buying from orbitz, expedia or priceline than through travelzoo!
Bought vouchers for advertised deal at Tenaya lodge. I was aware that all weekend dates in Feb were blacked out. However, when I called the Hotel reservation desk to reserve weekend dates outside of the blackout period they reported that NO WEEKEND DATES WERE EVER available for this deal. I now must wait 48hrs to receive the email confirming the refund THEN 7-10 additional business days for the refund of my $756 dollars. The responsibility is now also on me to make sure the refund email arrives and that the refund actually happens. Will not be using this travel site again.
I wish I can make this review short but the multiple errors and lack of service by TZ has made it difficult to do so. Due to a Travel Zoo technical glitch, we were booked at the wrong hotel and now we're stranded in Miami, FL. They booked us for Atlanta, GA..?! The confirmation email AND 'pre-arrival alert' email indicates the Miami hotel info. Offices were closed and we couldn't contact anyone. We are two girls who were stranded until 1am in Miami. Called Travel Zoo next morning (today 12/30) and the agent was incompetent and gave us the run around. First told us it was a glitch and they're fully responsible. Told me she will refund me completely and re book me near the original booking location and can cover $300-$600/night. She then says "We have a Hilton in Princeton for $75/night. Oh, and this will be in New Jersey." Excuse me?! New Jersey?! She then apologizes and offered me few options, I selected the hotel and she asked if I was ready to head there. After placing me on a 15 min hold (I was on phone for 45 mins at this point), she comes back on the line and asks "Did you decide on a hotel? I was taking notes about our convo." Are you kidding me?! She then searches for the hotel and now tells me that I will need to pay for the hotel and they can't guarantee that the hotel costs would be reimbursed. Now I'm waiting at a random hotel lobby looking to book a hotel, which are triple the original price. Current rates are $550 for a 1 star hotel so you have an idea about what I'm facing here.
UPDATE: (12/30) After hopping from hotel to hotel and waiting until 7pm daily for a last minute deal to arise, we found another hotel (higher than the original booking price). Haven't heard back from TZ yet.
On 12/31, a Travel Zoo agent called me and told me they'll only cover up to $100. Ridiculous. We once again didn't have anywhere to go. At this time, due to NYE, hotel prices had nearly quadrupled. We ended up booking a hotel away from the main area which cost us $400 for the night. We were so tired of running around for 3 days, our entire trip was ruined and we ended up sleeping into the new year due to exhaustion. Thank you Travel Zoo for completely ruining our entire vacation.
After going back and forth for hours and hours, Travel Zoo said they will only cover up to our original booking amount and didn't even accommodate us due to their crystal clear mistake. Again, prices had nearly quadrupled and we had to cover the extra charges, which was several hundred dollars. PLEASE do yourselves a favor and go with other established travel sites (Orbitz, Expedia, Booking) who have a 24 hr support system and are reputable. The agents at TZ are rude, incompetent and have no regard to customer service and safety.
I have shared this terrible experience with my combined 900k Instagram and FB followers.
We bought a voucher from Travelzoo, booked the "experience" with a provider, but then they had to cancel for health reason (instructor was sick), then it had to cancel again due to bad weather. Then we couldn't do it as my wife was pregnant, so the voucher expired. We talked to the final provider and they promptly agree to honour the voucher, HOWEVER Travelzoo refused to release the money!, despite the final provider having waved the time restriction!
Travelzoo simply refused to pass our money to the provider. They just took the money - based on the (very small print) letter of the contract - and run. Despicable.
Posted a negative review of a business on Travelzoo website only to find that Travelzoo later denied my access to the Travelzoo website. Other negative reviews by others of this same business had also previously been deleted before I posted mine. Please note that review was not offensive in language but a clear description of a company's unscrupulous actions..
You send us a local deal watching the Blue Man Group at Luxer in Las Vegas. We purchased it but never got the deal. You sent it on todays date but you still have it listed as available. IT ISN'T. Got our hopes up and I can tell you we spread good news about your business. Not anymore after an hour dealing with NOTHING !!!
My wife and I stayed at this B and B Sept. 13 to 15, 2015.
The island where President F. Roosevelt spent many years during his younger days is delightful. Nearly half of the island is dedicated to the FDR International Park and the Canadian Provincial Park. There are many walking and biking trails and a non-working but renovated lighthouse which sits on a small island separated by a narrow stretch of water and during low tide offers the way to walk across to the lighthouse.
There are but three restaurants and a small grocery store plus a gift shop.
This B&B is delightful and is situated on a bluff facing west across a channel toward Lubec, ME.
There aren't many choices for accommodations and this appears to be the most desirable.
An interesting tourist attraction is the Tea with Eleanor hosted by the FDR Visitor Center. Free tickets to the event may be obtained at 10am, and only 20 are given out for each of two performances daily. Tickets may be reserved in advance for a fee $12.
Be Informed that this is an old house and floors creaked! In addition, once breakfast is done, there are no refreshments - coffee, tea or soft drinks and inspite of British influence, no High Tea at 4pm! Oh, also, this Owen's house does not provide a hairdryer, shampoo, conditioner or bath soap. Would we stay there again, I doubt!
Remember to take your passports.
We had originally booked for a later date but the Wicker was able to accommodate us 2 weeks earlier keeping us at the booking.com rate. It was the true Key West experience from the perfect location, our room was probably just renovated so had absolutely no complaints. The pool is located next to a restaurant that has live entertainment so you can lounge by the pool listening to the music from next door. Great continental breakfast. Parking was limited but considering the location in the heart of Duval St. it is totally understandable. Entire staff was friendly, Pat was the best and Don, the owner was always present and talking with the guests. Ernestine Hemingway, the cat, was comical and wanted to visit. We will definitely return. I usually will not give anything 5 stars but if you want the true Key West feel this is the place to be.
We had the most wonderful dining experience at Shari Sushi. We went there for our 35th wedding anniversary and Diem, our waitress, approached us with Happy Anniversary and complimentary champagne. She was a very attentive, delightful, and helpful waitress that gave us wonderful service. We bought the $40 and got $80 worth of food voucher from Travelzoo. It was plenty of food for 2 people. We got 2 appetizers and 4 specialty sushi rolls, The food was delicious and the Strawberry Cone dessert was excellent. My favorite sushi was the surf and turf. We will be going back!
Be very careful when buying vouchers from TravelZoo Canada (Toronto). I've been burned by two restaurants going out of business, and there aren't a lot of options to choose from when they give you a credit to compensate. And you may only find something at a lesser value. They were not sympathetic about the inconvenience - they would only credit the value of the voucher, and were very slow in responding. Consider other deal sites instead!
I recently purchased a deal from Travelzoo. The hotel the deal was for however decided they were not going to honor the deal. I called Travelzoo who said they would look into this and get back to me either with a resolution or issue me a refunded. I was of course assuming it would end up being a refund bt sure enough, the next day they emailed me and had the Director of Sales from the hotel contact me and honor the deal.
That is wonderful customer service! I will definitely recommend Travelzoo to friends!
Needed to escpate locally for one night to get business project done. TZ advertised LUXURY boutique hotel room normally priced $1019 for $189 as a "last minute" deal I booked after 9 pm for same night stay. Upon arrival, the normal rack rate was less than discounted price. Just went on again today and same room TZ advertizes discounted to $549 .. if you go to hotel site that same room is $182. Intentionally misleading. The hotel was NOT a luxury hotel and no sane person would spend $1000 to stay there.Feel completely duped and will NEVER use their site again.
I bought s Travelzoo for lake blackshear resort in Georgia for a quick trip to some cooler weather.the only good part is I left the Florida heat for temps in the sixties. The resort/villas are in need of repair and a good cleaning. Unfortunately I only read trsvrlxooy reviews which were good. After arriving I logged on to ttip advisor and saw the real reviews. I didn't see any roaches bu that may be because all I smelled was mildee and bug spray. Cobwebs dust and dirt I didn't want to pick up the phone it was so dirty and everything is dated and old including the beds. We left after one night. Didn't bother asking anyone for a partial refund
I just tried to book 3 rooms in the same hotel for my wife, and my two sons. The customer service rep had no information on the hotel. Ok. I understand. Then he said, I have to give him all my information 3 times. I said how is that possible? I'm paying for all 3. He said that's just the way we do it. 25 minutes later I was only up to room #2 and I said what if you don't have a third room? He didn't have an answer.
When we got to room # 3 he said he only has 2 rooms. Now I'm at the 35 minute mark. I couldn't understand have the words he was saying because he mumbled and I had to have him repeat everything. I finally settled for a third smaller room just to get this done. Then he said I have to pay all three rooms in full now. This better work out.
Any company that has the word ZOO in the name is probably a ZOO.
Purchased a deal for a "Cottage Resort" in the Ottawa Valley, Canada that included a two night stay with dinner. Resort was run-down, had no formal check-in so never met the owners(!) and didn't get any information as to how to order dinner. I'm not sure the criteria Travelzoo uses to accept businesses, but it is obvious that no representative of Travelzoo ever visited this place, otherwise they would not have aligned themselves with it. As a result, I would not use Travelzoo again. Perhaps it was bad luck but I wouldn't take the chance again.
Shirley Brown, Ontario, Canada
I love to look at the deals available on Travelzoo's Top 20. They inspire me to travel the world. I appreciate that there's stuff at every price point, so there are things I can dream about and also places I can manage to travel for a last minute getaway.
I'm really happy to get updates from Travelzoo.com about super discount deals on lodging deals. They cover all of area for a couple of hundred miles in any direction, and so always have an interesting mix of options, from budget to "Once in a lifetime." And there seem to always be companion deals on meals or specials features and experiences in the same area. Super easy to plan a quick weekend or midweek trip to enjoy with my wife.
We have used travel zoo 5 or 6 times now, and have enjoyed places we probably would have tried until we saw them on Travlezoo, We had the time and a good reason which was price, so we took advantage of there offers. We will continue to check offers. and tell people about the great deals.
The Copacabana is a family run business in Skala,Agistri,Greece.They have rooms with views of the beach and mountains.Their food is the absolute best,it is all homemade with the most amazing desserts,even the sauces for the desserts are home made!see them on Facebook.They are lovely people who make you feel like part of the family and people return again and again.The island is small and unspoiled and most of the restaurants and bars are linked by family.I have been many times and wish I could get there more frequently.The island is reached by ferry from Piraeus harbour,Athens.It has a nightclub but the bars and restaurants provide the evening entertainment.If you want beautiful scenery,fabulous food and the most friendly of greetings,this is for you.The beaches are beautiful,the sunsets are amazing and the food fantastic,what more could you want?
I booked through travelzoo massage treatments in Aqua Spa. The discounted vouchers are all scam. The spa charged my card additional $150 on top of the treatments. This is the hidden wording of travelzoo. Be careful just go to directly. DO NOT use this third party. Total SCAM
I will never revisit this third rate Spa. A total waste of money. I was woken up at 6am by loud noises that continued until I gave up and went to breakfast. My complaint was fobbed off at every stage and much later on when I finally got a response to my emails I received what I can only describe as a work of fiction from an unknown person who assumed the authority to ban me from future visits after evading the legitimate points that I raised. My companion also complained about this and a separate matter and received a similarly disgusting response. Dishonest and profiteering management . Wild horses would not get me to return even if they came saddled with cash as a sweetner.
The deal had no description saying that the hotel reservation is NonModifiable, only when I received the booking confirmation did I realize it was nonrefundable-which was fine, but who knew you can't even change the dates 1 min after you taped the wrong dates?! No where to be find on the website!! I booked a 2 night sheraton hotel deal accidentally on the wrong date and called RIGHT AWAY to cancel/change but was told it was nonrefundable and non modifiable. I didn't even want the money anymore now after a month but I still feel very wronged. when I asked to speak to the manager I was yell at and the indian accent girl was so rude it was incredible. I almost bursted into tears.
They insisted the hotel has the money and when I called the sheraton they said they do not have the money hence can't change the dates.
It was a traumatic experience. I will never use travelzoo again. honestly if I know how and has the money I would sue them. for not clearly state the facts/lie to a customer/rudeness and so much more.
Why would anyone go to a site that has the word "zoo" in it. All it does is reminds me of how we (humans) are treated by the travel industry but especially the airlines. Bad enough that they treat us like animals, but why would I want to be reminded of it.
My other objection is that I've never, never, never found a bargain on "tz" (I don't even want to use the entire word). Where do they get their offers?
With so many other alternatives, how do they survive?
I bought three vouchers from Travelzoo in January for photobooks. I was unable to use them before they expired as the company they used had a software issue and although they agreed I could send the photos direct I have heard nothing for over 5 weeks. Travelzoo just say it's nothing to do with them!
Ordered $79 of wine and was charged sales tax on $180. They said our policy is to charge tax on the full retail value. Not a ton of money but when I tried to cancel the order they refused. Writing a letter to the secretary of state for their deceptive business practices
I looked at an ad I saw online and it was required that I give my address just to see the ad. Since that day, I'm getting about 30 extra junk mails a day. From 3 a day to over 30 a day. They're prostitutes.
my son and daughter in law bought my partner a voucher as a Christmas gift for a Gin and tonic afternoon tea for two at The Old Palace hotel in Lincoln near the cathedral and castle. For one reason or another we have only just been able to use this after being told by the venue that their offer had been extended. We arrived a bit earlier than we had booked, and were shown straight to our table. The waitress was very pleasant. The food was tasty, choice of flavours of teas, and choice of flavour with gin and tonic. Surroundings very plush with view through big windows of the city. An enjoyable visit. We decided we will return sometime to stay at the hotel and to be able to have a look around the area. Well done Travel Zoo on choice of hotel.
I purchased a Whale watching trip in Monterey..despite the best planning 3.5 hours of driving from bay area we missed our 10 a. m. trip.. Travel Zoo would not refund the monies.. we did not utilize the trip the company got the money the RANDY's Whale Fishing got their cut of money as did Travel Zoo but all I got was a bill for $50.00 Travel Zoo would not refund. THIS COMPANY AND RANDY's FISHING IN MONTEREY SUCK DON NOT USE ZERO STARS
So they promised Cirque du Soleil Love tickets for $60. But to get them you have to 'sign up' with them. Which means they get all your information. After jumping through all the hoops and following their instructions the '$60 tickets' simply do not exist. They were really $114. Looking around at reviews on this company it would seem that the positive reviews were written by a PR company. Get it? Anyway I am now being bombed by their spam.
I am extremely frustrated and disappointed with the situation and the service. They appear only too happy to take your money, but offer no after care whatsoever!
Tip for consumers: Just don't bother!Ask Jess about Travelzoo
Bought a voucher for a cruise to Bimini. The cruise was cancelled and I booked another Bimini cruise . I was suppose to receive travel documents from PRIME CARD, the organization handling the booking. Travel documents confirming the cruise, with departure time and cabin, never arrived. Travelzoo said I was confirmed after checking with PRIME CARD but nothing was ever put in writing. PRIME CARD told me to just show up. I skipped the cruise and lost 120.
Wasted > £100 on a Christmas present for my neice. Purchased spa vouchers making sure they were valid for weekends as well as week days as we are only able to go on weekends. Also made sure they had a reasonable expiry date - end of March. Just attempted to book the treatments/lunch and venue curtly informs us there is no weekend availability at all before the expiry. So we have 3 useless vouchers that can not be redeemed. Emailed travelzoo - no reply.
Tip for consumers: AvoidAsk Jenny about Travelzoo
11 Questions & Answers
Travel in March or December this year. Is this legitimate? I live in the Caribbean so if I buy this deal I'll have to travel to LA for departure. Just want to be sure it is not a hoax. Feedback welcomed please.
This is the email I got:
NATIONWIDE--FEBRUARY 22, 2016-- Upscale China tour operator Sinorama Holidays' newest sale offers an eight-night trip that is equal parts big city and rural nature -- from the vantage of a river cruise -- all at $1000 off regular prices.
Here's what we love about the package, now $999-$1199 per person:
It includes roundtrip flights from 29 cities You stay in upscale hotels and a balcony cabin on a deluxe riverboat It's fully escorted, which means guided tours of Beijing's biggest sights -- like Tiananmen Square and the Great Wall of China -- are included A Yangtze cruise is one of the best ways to experience China's natural beauty -- including the famed Three Gorges region No need to figure out where to eat: Most meals are included
Where you can fly from:
$999 ... Los Angeles, San Francisco, San Jose and Seattle $1099 ... Albany, Atlanta, Austin, Baltimore, Boston, Chicago, Cleveland, Dallas, Denver, Detroit, Houston, Indianapolis, Las Vegas, Miami, Minneapolis, Nashville, New York City, Orlando, Philadelphia, Phoenix, Portland, San Antonio, San Diego, Washington, D.C. $1199 ... Albuquerque
The deal is for March 29 and Dec. 1 departures. Many additional spring and fall dates are available for $200 more per person. Travelers also can add two nights in Shanghai for $199 more per person.
To see the complete itinerary and to book, click below. To see a full list of dates, click on the "Dates and Pricing" tab. To book by phone, call 866-930-9580.
Note: This deal is based on two traveling together. Solo travel supplement is $499. The Chinese visa fee is not included. This deal is nonrefundable.
Read More » Group Publisher: Jaime Freedman
Newsflash Publisher: Karyn Strauss Terms & Conditions: All vacation prices listed are per person, based on double occupancy. Find deals near you
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