Travelzoo has a rating of 1.8 stars from 221 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Travelzoo most frequently mention customer service, credit card and fine print. Travelzoo ranks 182nd among Travel Search Engine sites.
The 48-hour member only saIe seems to be a BIG SCAM! I started looking at midnight hoping to be in the 1st group to see the deals. I got back up at 4am EST to check the website again and no deals yet posted. When I logged on at 7am, they were on the site. I was able to select the date, the airport and the calendar provided available dates and cost. From there I was required to complete the booking process with Travelodeal. I did this 3 times with no issues. I called. The 4th time must have been the sold out period because the price of the trip went up significantly.
The Amsterdam trip didn't appear to be sold out. I called the number posted and the travel agent said Chris was unavailable but would return my call. No call back. While I understand there's nothing you can do, I am going to post this experience in the hopes that the next time the experience will be better. I would rate this a big 0. Is it possible to know how many Amsterdam packages were sold? Is this really a scam? Why not post the number and why not take the deal down when sold out. No communication at all is totally unacceptable.
I am a victim of the UTO company scam. They got me for $1394.00 for a trip I booked on December 20,2021. The trip was an 11 day Yangtze Spree. The trip was cancelled due to COVID and I received a credit which has a cancellation date of September 27,2024. I've been unable to book since that time because of lack of availability or exorbitant travel fees. Please let me know if someone is considering a class action! I'm located in Delaware.
Hello Michele,
Thank you for sharing. We're sorry to hear you've been unable to redeem your travel credit with our partner, UTOvacation. We'd like to review this further. Please contact Travelzoo Customer Support directly at 877-665-0000 or email us at support@travelzoo.com with your trip details, including your booking number, so we may better assist you.
Regards,
Lisa M.
The Travelzoo Team
I recently purchased a holiday to Crete that was advertised at a really low cost for a five star all inclusive holiday. When I came to pay, the cost had doubled and the flights were purchased separately which means I have not got ATOL protection. The way the holiday company went about the transaction was done in a way that you were not aware that when you had paid the advertised price they then charged you in addition for the flights. I am usually savvy but not in this instance. After writing to Travelzoo stating that they should simply put on the advert that commission is not included in the price they did not respond. They got their commission and that is their main aim. I paid an additional £300 on the cost of a £600 low season holiday. Be warned don't book a holiday through Travelzoo and next year you are going to pay the privilege of paying £30 to become a member. But not me!
Hello Julie,
Thank you for sharing. We're sorry to hear you've had a bad experience booking the holiday to Crete, and that your experience was not what you were expecting. We'd like to review this further. Please contact Travelzoo Customer Support directly at 877-665-0000 or email us at support@travelzoo.com with your trip details including your booking number so we may better assist you.
Regards,
Lisa
The Travelzoo Team
Thousands of us fell victim to Utovacation because Travelzoo continuously recommended it as hot travel deals. We all believed Utovacation which turned out to be a fraudulent entity because of Travelzoo's continued vouching for the company.
Even after some victims contacting Travelzoo after being scammed and telling Travelzoo to stop advocating for Utovacation, Travelzoo continued to do so and claims it is a reputable business. There were some speculation that perhaps Travelzoo is profiting from running ads for the scam company so that they continued to do so despite reports from victims to Travelzoo.
You can view BBB revoked the business.
https://www.bbb.org/ca/on/richmond-hill/profile/travel-agency/utovacation-*******842 Utovacation has
Hello Danika,
We're sorry to hear you've had a bad experience with UTO Vacations. I see our team has been in contact with you directly to assist with your travel credit. I'm sorry we're unable to provide the resolution you desired. If there are any other concerns, please call us at 1-877-665-0000, 7 days a week, 9 AM - 9 PM ET.
We are notifying our Deal Experts. Thank you for sharing that feedback.
Thank you,
Amanda
The Travelzoo Team
I purchased a travel deal based on Travelzoo's repeated recommendations for the company called Utovacation, which turned out to be a complete scam.
There's even a reddit thread dedicated to this scam company
https://www.reddit.com/r/travel/comments/120wway/uto_vacation_is_unethical_we_lost_1400/
Some people have contacted Travelzoo to ask them to stop recommending this scam business, but travelzoo continued to recommend them as hot travel deals. It was speculated that perhaps there are financial incentives for travelzoo to recommend clients to the scamming company.
Vet disappointed in Travelzoo and will never believe their recommendations again.
We were scammed by a travel agency called Utovacation that travelzoo repeatedly recommended as top deal. There is a reddit chain regarding Utovacation being a scamming agency and people have tried to tell Travelzoo to stop recommendation them, but it continued to do so. Which I had read the reviews and reddit earlier. I didn't do any research on the travel agency since it was recommended repeatedly by travelzoo.
Hello Chi,
Thank you for reaching out to us. We're sorry to hear you're disappointed with your trip secured with UTOvacations. We'd like to review this further. Please contact Travelzoo Customer Support directly at 877-665-0000 or email us at support@travelzoo.com with your trip details, including your booking number, so we may better assist you.
Regards,
Lisa M.
After UTO vacations tried to rip me off on a China/Japan trip, I spoke to Travelzoo about it. Travelzoo could not care less and they also continued to advertise the same trip from UTO on their site! UTO said the trip was canceled and tried not to refund me. I must admit that in the end UTO did refund my money but it was not easy to get the refund. UTO will try to get YOU to cancel in anyway they could and if you don't they still try to not refund you. When I originally bought the trip I asked myself how they could sell these trips for so cheap and the answer was that they cannot.
Hello Rachael,
We're sorry to hear you've had a bad experience with UTO Vacations and the difficulties you experienced with your refund. I understand how frustrating this must have been. We are notifying our Deal Experts. Thank you for sharing that feedback.
Thank you,
Amanda
The Travelzoo Team
This is my first time using Travelzoo and it's been an unpleasant experience. I began purchasing a trip to Bangkok and Phuket for $1299 a person for 7 nights in 5 star hotels. 3 nights in Bangkok and 4 nights in Phuket. Flights were included out of LAX. I gave my credit card and they sent me the itinerary. The flight to Bangkok was 3 legs and took over 26 hours arriving around midnight which basically wasted a day. The same coming back having 3 legs. I asked for flights with 1 stop and that was going to bump up the cost of the trip by $400. They came back saying they could charge it to $1575 a piece for my brother and I with only 1stop and getting into Bangkok 945am. I said ok. I went ahead and booked the trip only to find out they lowered us from a 5 star hotels to 4 star hotels. This was never negotiated only the flight cost was. Needless to say I wouldn't recommend anyone to use this company. Booking a trip is supposed to be fun and this has been nothing but deceitful and stressful. DO NOT USE TRAVELZOO for booking you vacation.
Hello Chip,
Thank you for sharing. We're sorry to hear you've had a bad experience with your trip to Bangkok and Phuket and that your hotels were not 5 stars as advertised. We'd like to review this further. Please contact Travelzoo Customer Support directly at 877-665-0000 or email us at support@travelzoo.com with your trip details including your booking number so we may better assist you.
Thank you,
Amanda
The Travelzoo Team
The tour was with Trafalgar and was a 19 day Britain and Ireland Panorama. It was a very unorganized tour. The hotels we stayed at were at the outer parts of the city. We arrived at the hotels late and there were usually no pubs close by and therefore we're eating at the hotel. Since we arrived late the museums were already closed.
The tour guide we had was less than mediocre
Hello Rachelle,
Thank you for sharing. We're sorry to hear you've had a bad experience with Trafalgar Tours, and that the tour was unorganized which caused difficulties during your trip. We'd like to review this further. Please contact Travelzoo Customer Support directly at 877-665-0000 or email us at support@travelzoo.com with your trip details including your booking number so we may better assist you.
Thank you,
Amanda
The Travelzoo Team
I wrote Travelzoo in hoped they could help me with a refund from UTO for trip to China. It was cancelled and then re/instated in 72 hours. They said my money (PAID IN FULL MONTHS PRIOR TO TRIP) was now a travel credit and they would send other tours. THEY NEVER SENT TOURS and everything I saw offered by UTO was triple or more of original trip.
Somehow, I felt safe because it was offered through Travelzoo. I alerted them to what I consider a scam and UTO is still on their site. I had hoped they would no longer associate with UTO.
I was about to book trip with Jetliner (offered on Travelzoo) but decided to check reviews. Seems like another UTO.
I now realize Travelzoo does not evaluate travel companies. Do not trust their listings without research.
Dear Salli,
Thank you for reaching out about UTO and Jetliner. I understand your concerns and I’m happy to address them.
Before choosing to work with a travel provider, we check their reviews on multiples sites including Trip Advisor, Trustpilot, and Google reviews. We consider the positive and negative reviews, overall star rating, and how the travel provider responds to negative comments.
As an example, UTO’s Trustpilot score is 4.4 out of 5.0, with over 800 reviews and 95% of reviewers reporting they are satisfied with their experience.
As with many travel companies or service providers, you can find a mix of both negative and positive reviews and it is up to the buyer to make an informed decision, looking at many, not just one source of data. We fully understand issues can arise, at any time, and you can find positive and negative reviews on every company, all the time. If you have concerns about any travel provider, we recommend you purchase travel insurance for additional peace of mind.
If you have any other questions, please ask.
Thank you for being a Travelzoo member.
Sincerely,
Crystal
I would highly recommend a visit to this lovely and interesting house with beautiful gardens. Staff are very friendly and welcoming. The coffee shop has a good choice of tasty hot and cold food. The coffee and cakes are so delicious. Lots of comfortable seating outside on the terrace to enjoy your food with gorgeous views of the gardens. I intend to visit again soon bringing some more friends to enjoy it too.
We often use Travelzoo for holidays and short breaks. Been to some lovely places, latest was Coarse Lawn Hotel Gloucs. Really pleasant break, great staff and food.
Right on the beach within walking distance to shops and restaurants. Weather did not cooperate on our stay. It was freezing and couldn't use the pool or beach end of May although we did try. Ate at bar near pool-meal came in a boxed lunch.
We have purchased numerous vouchers over the years and had many great experiences. Always keep an eye out for upcoming deals.
I love booking things on travelzoo. I know I can book with confidence and get the very best deals for great places and experiences. Always great value and perfect for gifts too. I know that all the hard work in finding a great offer has already been done for me...just click it and book it!
We had a wonderful two night stay at The New Hobbit which was great Travelzoo value! The food was excellent and staff very friendly. The room was comfortable with a magnificent view. There was ample parking and a decking area to enjoy a drink while catching the sunset. The location is great for the views and close to the moors for walking. Its a steep and sometimes winding road to reach the hotel from Sowerby Bridge but it can be approached from the top road which is less challenging.
Lovey day spent at the Cornwall Spa Hotel enjoying the facilities of the Spa, relaxing lunch & finished off unwinding with an hours facial & relaxation with a glass of delightful fizz. Highly recommended & can't wait to go again
Wow... what a meal this was! Tyddyn Llan was a chance find ahead of our trip to Wales, and we could not resist booking, and so glad we did! Fabulous, delicious meal, all beautifully presented and served by charming and attentive staff. So good that my friend, heading to Wales again in a few weeks, already has plans to book a stay here too!
I find that Travelzoo often clogs my inbox with vacation offers that seem too god to be true, and once I click on the link and read the fine print, they usually are a lot more expensive than they advertise. They will advertise the worst time to go to a certain destination, for example. If there's a cruise involved, they don't include tax, gratuities and fees. The final prices would be 2 to 3X more than advertised, which is misleading to say the least. Travelzoo's lack of transparency in advertising makes me apprehensive of doing business with them and their 3rd party vendors.
Hello Mark,
Thank you for your feedback!
For the best deals, we collaborate closely with our merchants. The advertised price in The Deal is the best available at that time. Depending on the options you choose (such as a shorter layover or a preferred accommodation type), the final cost of your trip may be higher than you expected.
The fine print on the voucher reminds you that taxes and gratuity are not included in the purchase price, so it is customary for the merchant to charge tax based on the promotional value of the offer.
We understand that this may cause confusion and encourage you to reach out to us directly with any questions or concerns.
Thank you,
Amanda
The Travelzoo Team
Would not have anything to do with them as been scammed £1020 by travel zoo so stay clear or you may loose money to be warned
Hello Paul,
Thank you for sharing. We're sorry to hear you've had a bad experience with your Travelzoo purchase. We'd like to review this further. Please contact Travelzoo Customer Support directly at +44 (0) 20 3564 3000 or email us at support_uk@travelzoo.com with your trip details including your booking number so we may better assist you.
Thank you,
Amanda
The Travelzoo Team
Travelzoo.com was the site I used to book my tour to China. When I found out I was unable to travel because their partner never booked me on the tour. They refused to help me. Their vice president of HR Lisa Oswald did nothing to help me. When I posted a negative review on their face book account they removed it. So when you read their reviews you don't see the tens of thousands of negative reviews because they remove them. All you see our positive reviews. Their platform on Facebook is a fake.
Date of experience: January 18,2023
Hello Alex,
We're sorry to hear you've had a bad experience with UTO Vacations. We understand how frustrating it can be when your tour is cancelled and there are difficulties rescheduling. I see our team has been in contact with you directly and has advocated on your behalf.
I'm sorry we haven't been able to negotiate the resolution you desired. If there are any other concerns, please call us at 1-877-665-0000, 7 days a week, 9 AM - 9 PM ET.
Thank you,
Amanda
The Travelzoo Team
Answer: Hello George, That's a great question, here's what I found: Some of our deals include flights while others do not. If you have found a deal and would like to confirm if flights are included, please contact Travelzoo Customer Support directly at 877-665-0000 or email us at support@travelzoo.com with the trip details so we may better assist you. Sincerely, Amanda The Travelzoo Team
Answer: Hello Diana, I'm so sorry to hear you would like to cancel your trip. If you have not already done so, please send us an email at support@travelzoo.com. You can also call our Customer Service Team directly at 1-877-966-0000. Our Team is available Mon - Sun, 9am - 9pm ET. Sincerely, Ali
Answer: Hello Michael, That is a great question! To pay the remaining balance for your trip we recommend reaching out to your booking company directly. You can find the contact number to your booking company by checking the description of your deposit charge on your credit card statement. If you need assistance reaching out to pay your balance, please contact our Customer Service Team at 877-665-0000. We have agents available 9am to 9pm ET, Monday through Sunday. Thank you, The Travelzoo Team
Answer: Hello Samuel, That is a great question! For more information on how our deals work, please click on the link below or copy and paste it into your browser. https://www.travelzoo.biz/Documents/HowItWorks-BuyingaLocalDeal.pdf Thanks again for being a Travelzoo member. The Travelzoo Team
Answer: Hello Roz R, Thank you for contacting Travelzoo. We're so happy to hear you are interested in a vacation package provided by our trusted partner, Yes! Getaways! We can assure you that the travel partners we work with are reputable companies. Our Deal Experts have created a Test Booking Center to test all the deals you see on our website. At Travelzoo, we want your travel experience to be fun and enjoyable right from the start. That's why we don't endorse deals packed with tons of value alone -- instead, we go one step further and ensure that every deal we publish is accurate, available and easy to book. If at anytime you experience any issues with a deal on our site, please contact us via email or phone to let us know and we'll be happy to do our best to make it right. Thank you for being a Travelzoo member, The Travelzoo Team
Answer: Hello Will H., We would be happy to look into this further for you. You may contact our support team at support@travelzoo.com to provide further information about the deal. Thank you, The Travelzoo Team
Answer: Hello Carrie, At Travelzoo, we want your travel experience to be fun and enjoyable right from the start. That's why we don't endorse deals packed with tons of value alone -- instead, we go one step further and ensure that every deal we publish is accurate, available and easy to book. Let's face it, nothing's perfect. But at Travelzoo, we do everything we can to ensure what we tell you is correct. If you have any questions about an offer you see on the Travelzoo website you may feel free to contact our customer support team at 877-665-0000 as they are available 9am-9pm EST daily. Thank you, The Travelzoo Team
Answer: Hi Greg, Our Deal Experts go through an extensive amount of research and personal experiences when determining which company would be the best fit to work with, in order for us to advertise the certain packages we do. Although these packages aren't booked directly with Travelzoo, rather our trusted partners, we always recommend our members purchase travel insurance. If you have any other questions, please feel free to contact our Customer Service team at 1-877-665-0000, available 24 hours a day. The Travelzoo Team
Answer: Hi John, We're happy to hear you're interested in one of the trips advertised on our website! We can confirm that all of our merchants, hotels, and booking partners are trusted, legitimate, and approved. Our Deal Experts go through an extensive amount of research and personal experiences when determining which company would be the best fit to advertise to our members. One thing we also like to always remind members of is one person's feedback may have absolutely nothing to do with the company or the merchant itself, rather the experience didn't live up to that person's personal expectation of what they believed it should've been. You can always do research to find more reviews on Tripmasters.com, simply by searching Google or any other search engine. We can confirm this is one booking partner we've worked with for quite some time, and we've never had any negative feedback about. We hope this will help answer your questions, and if you find you do have any other questions, please contact our Customer Service team at 1-877-665-0000, available 24 hours. Thanks, The Travelzoo Team
Travel deals on hotels, flights, vacation packages, cruises and local & entertainment deals too. Join millions of travelers who already use Travelzoo!
Hello Hope,
We're sorry to hear you've had a bad experience with Travelodeal, we understand how upsetting it can be when Member exclusive deals sell out quickly due to limited availability. We are notifying our Deal Experts. Thank you for sharing that feedback.
Sincerely,
Amanda
The Travelzoo Team