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Travelzoo.com was the site I used to book my tour to China. When I found out I was unable to travel because their partner never booked me on the tour. They refused to help me. Their vice president of HR Lisa Oswald did nothing to help me. When I posted a negative review on their face book account they removed it. So when you read their reviews you don't see the tens of thousands of negative reviews because they remove them. All you see our positive reviews. Their platform on Facebook is a fake.
Date of experience: January 18,2023
Tip for consumers:
Be careful once you book though them they will do nothing to help you. It's very upsetting to see your negative commits removed when you post them on their Facebook website. Had I known that they had thousands of negative reviews removed abd only showed the positive ones I would have used a trusted site like Priceline or dozens of others. Don't do business with this company if you do and there is any problems your screwed.
Products used:
none
Alex L.'s review of Travelzoo earned 2 Very Helpful votes
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Hello Alex,
We're sorry to hear you've had a bad experience with UTO Vacations. We understand how frustrating it can be when your tour is cancelled and there are difficulties rescheduling. I see our team has been in contact with you directly and has advocated on your behalf.
I'm sorry we haven't been able to negotiate the resolution you desired. If there are any other concerns, please call us at 1-877-665-0000, 7 days a week, 9 AM - 9 PM ET.
Thank you,
Amanda
The Travelzoo Team