52 Reviews for Picaboo.com
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Listento the warnings and do NOT order from Picaboo. They are horrible! The technology is clunky and it took days for me to complete a simple photo book. I would've stopped halfway through but I was already livid at the amount of time I had invested. I purchased a living social deal that gave me $50 for $15 and their product isn't even worth that much. Horrible, horrible, horrible!
I purchased a book from Picaboo via an Amazon voucher. The ordering process is tedious and time consuming, and unfortunately voucher orders default to an automatic upgrade. Customers need to be alerted to such upgrades or given the option to upgrade. The customer service department is not very helpful and they are not interested in maintaining customer relations.
Very unfortunate indeed.
I have been an used Picaboo to produce 7+ books. I've had one problem with a book before it was fixed with no questions asked. Well, there was a problem with a previous uploaded book being printed instead of the one that I had uploaded. They claimed it was my fault and refuse to fix the problem! I WILL NEVER USE PICABOO AGAIN!
Bought cards through Groupon so wanted to use for Christmas cards. Once I paid for it- I was all in :( First- it would not save any of my projects correctly. After literally hours working on what should have taken a fraction of the time, I ordered what I assumed were the cards I had decided upon. Like other customers, it took way longer to get the cards- only to find they were my first draft!! They were cropped horribly, and looked so cheap. I corresponded with Picaboo through their Live Chat. I was asked to send a photo of the cards I received. I did so (their instructions were difficult at best to understand) and Picaboo agreed to refund my money- once I mailed the cards back.
Sure they refunded my money- but not for P&H to send the WRONG cards back. I ended up going to Walgreen's- cards were ready in an hour and looked amazing!
Groupon was wonderful as well- they could not apologize enough and sent me a full refund- no questions asked.
I have been using Picaboo for months and can only say great things about them. Customer service top notch!!! I had expired groupons and they still helped me out and extended them and even after the extended time was over they honored what they promised. The quality of the books are great. I have recommended them to all friends and family. Just a wonderful company with great customer service. They truly stand by their word and are very prompt at taking care of your needs. I would give them a 10 out of 5 if that that was an option. :)
DO NOT ORDER FROM THIS COMPANY! I had guaranteed delivery by 12/24 and did not receive my package. I think contacted them and requested a new package and they sent it to the wrong address. I contacted them for the third time and they refused to refund my money! I would never order from this site again.
I made a 140 pg photo book, spent 6 months putting it together with clunky software. I bought two identical books printed and paid $160 (with buy one get one free coupon) Yet the quality was so bad! Photos were dark and colors muted. Printing did no justice to my amazing photos and hours of scrapbooking. I was heart broken. 4 emails of complaint latter, they sent me an email asking me to brighten all the photos, purchase two books again but without coupon this time, pay for shipping and tax, and they would reimburse me for books (but not tax and shipping). Really? How presumptious to think I just have $320+ extra bucks laying around and want to tie my money in their administrative reimbursement mess. This is the second time my Picaboo book failed expectations. Never again. Not worth it, even if the books were free. I'd rather pay full price and get good quality printing.
I ordered holiday cards from this company for Thursday delivery. I talked to someone on Thursday and they stated Friday. I talked to someone on Friday and they said Saturday. They arrived late in the day on Monday. They state quick production times to get your business knowing they can not meet those time frames and then lie to you about it.
Don't take my word for it. Check the Better Business Bureau. The BBB gives Picaboo an F!
I ordered a photo book of pictures from my daughters wedding. The book was very time consuming and took several days to complete. The website was fairly easy to navigate. I ordered the book on Monday after Thanksgiving and used their promotional code to buy one get two free. The book arrived as scheduled. One book only. The book I did receive has the wedding date chopped off at the bottom. There is a photo page included by picaboo of the cover which shows the date placement correct. They sent another one but it's the same mistake. This company has terrible customer service and when I posted the book on their Facebook page it was promptly removed by picaboo. This is not a professional company. I would not use them again and would not recommend them.
Just horrible customer service with no accountability to their customer. Trust the other comments and just pick another company. With a gift this personalized, it is worth it to pick someone with better customer support. December 27 and still without Christmas presents or responses from my multiple emails to them. Just a sad company. Stay away.
Very bad experience with Christmas cards. They did not arrive when promised & the company would not refund my money. They are now projected to arrive on January 6th when they were promised by the 23rd at the latest. Do not use this company! Customer service is terrible. The representative argued with me & would not offer any apologies for the delay. I will never order from this company again!
Beyond horrible customer service experience. First holiday card arrived with major error by printers...explained by picaboo as a technical glitch. Redid the card, was promised overnight shipping. 2 weeks late, yet to receive the card. Customer service simply said it was a "minor snafu" & there was nothing they could do. Now I have no holiday cards & picaboo was not helpful or sympathetic. Will NEVER use picaboo again.
Order 4 calendars from Picaboo in first week of December. Arrived two weeks later. Books were out of order, photos also out of order. Called, had to send photos of mistakes they made. Did so by December 15. Was told that they would ship new ones and would arrive by the 24 th for Christmas presents. Have a confirmed email from them! Ha, checked tracking for UPS. Looks like arrival to be 26 or 27th. .
Not happy at all. Never again
Spent days designing the perfect Christmas cards. Spent extra money for the 'Premium' cards and personalized envelopes. Ordered overnight shipping. DAYS later, received the cards - and blank envelopes. When I spoke to customer service, they claimed the error with the envelopes not being printed was due to 'an internal bug' and had now been fixed, but the soonest they could get the printed envelopes to me would be New Years. Some good that does for Christmas cards. They also claimed they could not issue a partial refund, as the printed envelopes (which I didn't receive!) were 'included' in the cost of the premium cards. SCAM ARTISTS! I'll never order from them again!
Ordered our Christmas cards through this site. Worst experience ever. I was told 4-7 days to print the cards and I ordered rush delivery. 10 days later, the cards are still "being processed". I will never use them again for anything.
This was the single worst shopping experience (online or otherwise) this entire holiday season. We spend $1000's of dollars every holiday, and the $100 I spent at Picaboo will never be forgotten as the worst money spent. I have complained to the company and never heard back.
The online experience was difficult and frustrating. The quality of the items I purchased is literally childish and laughable. The look like something you might try doing on your own at home if you had never made photos ever in your whole life. And the customer support was ridiculous - I never ever heard back from them.
I'm so unhappy with them! I ordered Christmas cards from them because I got a deal from Amazon. Such a mistake! I had such trouble placing the order. Then realized I needed to upgrade the shipping so I live chated with customer service. After waiting for sooooo long, I upgraded to overnight shipping, but she never put it in so now I'm not going to get my cards by Christmas. Since it was never put in the system, there's "nothing they can do." How can I send out Christmas cards after Christmas? Thanks for nothing Picaboo!!
I placed my order on December 1st. I ordered 5-7 days shipping. It is now December 16th and I still haven't received anything in the mail. To make matters worse I have sent 2 separate emails with my concerns to their customer service department and have never heard back. Also, when I received my shipping confirmation I was supposed to be able to "Track" my order under my order details for my account, I tried many times and have NEVER been able to view the tracking of my package! This site is completely unreliable! I thought since I was ordering so early I would have plenty of time to mail out my Christmas cards before Christmas but at this rate I might just have to call my bank and dispute the charges because it sure doesn't seem like I'll be receiving any order. STAY AWAY!!! I've had WAY better experiences with shutterfly, tiny prints, and cardstock. Try one of those instead!
I ordered 4 calendars for Christmas gifts with photos of my boys. one of the calendars - the pages were not even bound into the wire binding - the page fell out. called and waited for 11 minutes and then they hung up on me! on line chat - they wanted me to take photos of their broken product and send it to them in order for them to reprocess the order and send me a new one! TERRIBLE PRODUCT AND TERRIBLE CUSTOMER SERVICE!
I purchased a deal to receive $100 worth of product for $35 from a popular coupon site. When I received my product, it was cropped incorrectly. I contacted Picaboo, who said it was their fault, they had a programming error, and they were unable to fix it until further notice. I was told to re-order my project and basically "guess" where the crop lines were supposed to be. I was also told in order to receive my refund, I needed to Purchase the entire order, and then I would receive a refund in 3-7 days. So..what they want is for me to spend $100 to repurchase my products. Spending an additional $100 on something I only paid $35 for in the first place!
I do not have the funds in the bank for this (it is Christmas time, after all), but they said there was nothing else they could do. They couldn't just credit my account, or give me a one time use coupon code...nothing...just spend the additional $100 or get nothing.
I will never ever ever use this site again.
Had an AmazonLocal voucher and tried to create A VERY SIMPLE photobook on the night the voucher expired, with hours to spare. Ha. Redid the thing about 5 times, getting hung up each time and losing my photos. Plus, the layouts didn't accommodate the photos AT ALL; forget about leaving the layout to them unless you want sideway photos with heads cut off. HOURS wasted. Couldn't complete it in time so lost my money, which I'm guessing Picaboo counts on when it runs promotions. Site is UNBELIEVABLY user-UNfriendly. Don't waste your time or money like I did.
I ordered their photo cards and a portion of my name was cut off. I contacted customer support and asked if they could reprint because when I previewed the card online, it did not show my name was going to be cut off. They refused to reprint. They offered a 50% discount towards a new purchase instead. Needless to say, I declined their offer. This was my FIRST and LAST time using Picaboo.com. I will send out those cards to my friends and family with an advisory NEVER to use this company!!! Complete waste of my money!!!!
Horrible experience ordering Holiday cards. When I placed the order, the only estimate I received was 2-7 days delivery. I finally got the confirmation email 3 hours after I placed the order with a delivery date of 14 days. The email said I had half an hour to cancel my order through a provided link. When I tried to cancel, it said it was in production and could not be cancelled. When I finally got through to someone in support, they said it could only be cancelled 30 minutes after the order was placed 3 earlier! I told him I wouldn't have known to cancel then since the 14th day estimate was only provided in the email and the email said I have 30 minutes to cancel, presumably from the time I received it. They didn't give an inch. Horrible, horrible, horrible. I should have stuck to tinyprints!
I was almost finished with a photobook project to give to my parents for their 40th anniversary. The book was made up mostly of photos of my 2 year-old twins' lives to date. Picoboo had a promotion, which is why I started the project. I had internet issues the last night of the project and couldn't complete the order. I contacted them the next day to ask if I could still complete my purchase with the promotion. I was told no, and the hours of work I spent on the photobook has now all gone to waste as I cannot afford their regular prices. They should honor their promotions based on when the project started and especially since I wanted to finish the project and pay them the very next day. Not good customer service.
I bought 80 cards from this site in early October. They shorted me 20 envelopes. I tried to contacted them via their live chat during regular business hours when this was discovered, and they didn't respond. When I emailed them (they claim you'll get a response within 24-48 hours), I didn't get a response for 5 days & the response said they'd print more cards and mail them within 7 days when I told them in my email I planned on having the cards mailed out before they even responded. I then tried live chatting them again. They said printing new cards was the best answer & I'd get them in 7 days. I again asked that they overnight the envelopes to me or reimburse me for the cost of buying the envelopes. They didn't even respond to this, just sent me a transcript of the conversation. Is that how you deal with your mistakes? Ignoring them?? I will NEVER work with this company again! I don't know how they can stay in business treating their customers that way!
Worst experience ever with this website. I have ordered plenty of cards/invitations etc from other sites like Tiny Prints, etc. and Picaboo is one of the most UNuser friendly website ever. When i finally finsihed my card i ordered it and it was shipped to my house it was the wrong card!!!!! I have been waiting for a week for customer service to get back to me and they still just saying i am in the que....
Ugh. Spent hours creating a photo book that was just 54 pages. When trying to add it to the cart to order it, it gets stuck on the 'Preparing for Upload' stage for hours and hours. Even left it on overnight and still hadn't uploaded. On top of that, the darn page doesn't sync so I can't even order it from my desktop. So I redid the whole photo book again, and same problem. Picaboo's Support team doesn't really know what they're talking about. They aren't knowledgeable and all they tell me to do is check my internet speed (which is fast enough) and doesn't provide any solutions. DO NOT ever order from here.
Found a good "deal" and spent hours creating a book on Picaboo's difficult website. ( I have made many books on another website.) When I received it, it had a rear blank page, but not a front one. It was very UNPROFESSIONAL looking. I called to ask about it, and the guy told me that's how they make them. I asked him why, and he said because it would cost money to add it. I asked how much, and he answered that he wasn't sure because that was another department. I asked to talk to that department and he said they didn't receive calls. Save your time and money and create your books elsewhere.
I had multiple issues with this site: 1) I had placed three orders and immediately canceled two, but for some reason, only one had registered in their system. 2) I had bought a Groupon and was unable to get my book uploaded before the Groupon expired [I think the site was bogged down because it was the day the Groupon was expiring]. 3) Rather than only getting the $20 off that I had paid for the Groupon, I decided to use their BOGO code to get an extra copy of my photobook with lay-flat pages.
I had contacted their chat helpline, and was so frustrated by the end - the guy I was corresponding with repeatedly told me that once the book was in production, they couldn't do anything except offer me a 50% off coupon on my next order. This was extremely frustrating for me considering I had CANCELED the second order and had basically chosen to EAT the $20 I paid for the Groupon. After going around in circles with this guy for almost 45 minutes, I gave up and sent him the link to this site, telling him I obviously should have done more research before buying the Groupon. A little bit later I checked my bank account, and all three books were pending, the one I actually purchased, as well as the two I had canceled. I immediately called their 1-888-374-7771 number that was listed on my bank account, and couldn't believe the quality of service I was getting in contrast with what I had received online. Scott, the gentleman on the other end, asked questions only to find out how best to help me, and offered EXCELLENT customer service. At the end of the call, he had solved each of my issues, and I couldn't be more satisfied. He also said he would look through the chat conversation and find out what the problem was that I wasn't being taken care of.
This is now one of my favorite companies (thank you, Scott!!) and I am hoping that the books I receive reflect the same level of excellence. I'll keep you posted!
This is the most USER-UNFRIENDLY website I have used in over a decade or more! I cannot believe I wasted hours and hours trying to create a photo book. After hours of laboring on the first book, I found out that the photos that I edited had not even loaded. I spend more hours reloading and editing everything, and just when I thought I had the perfect book, the page went blank. I am so frustrated with Picaboo. Please save yourself the trouble, and find another site!!!
I bought an $18 voucher from wagjag and ordered my photobook. First of all, the website is non-user friendly, it took me 2 hrs to finish uploading and editing photos. Then when I placed my order, I had to pay an additional $12+tax for shipping. I carefully reviewed all the photos and make sure they are not in the "crop zone" or to be cropped when it is printed. When I received my order, the photos were cropped unevenly leaving a white rim on the edge of each photo. I was completely dissatisfied but their response was "while content in this zone may be cropped, there is no guarantee that all of it will be." and they claim themselves to be 100% satisfaction guarantee, give me a break. Don't fall for this deal and I could just order a nicer one from superstore, walmart or elsewhere at a cheaper cost.
I bought a coupon from houstonlocal, and like many others their website doesn't work. It took me over 2 hours to make the book, as compared to Shutterfly, it usually only takes 30-45 minutes. I tried to upload my book to order it and after 2 days of trying and remaking my book twice I just gave up!!!!!!!!!!!! So they scammed me out of $10 because you can't get "something for nearly nothing". Just use Shutterfly when they have a discount offer. Their books are excellent quality and their website is user friendly.
the offers are for products they don't even have to offer on their website, so you do their 10 page book, instead of the 20 page book, so as not to go over your voucher, the book offered was 8x8, NOT what the voucher stated! Then, website absolutely TERRIBLE, and I do this every day! So, in the end, ordered 1/2 of what the groupon offered from picaboo, took me 1/2 hr. to even get the book to the shopping cart! (kept taking me back to my projects when I selected "order"! Then, groupon said "+FREE SHIPPING"...but they charged me 7.99 shipping!!! Get this, they said I was being charged shipping because I ordered lay flat pages instead of original pages...LIKE THAT HAS ANYTHING TO DO WITH SHIPPING!!! Groupon or not, seriously, STAY AWAY FROM THIS COMPANY...WILL BE BACK WHEN I RECIEVE MY BOOKS...IM SURE THEY WILL BE AS GOOD AS THE WEBSITE AND THE CUSTOMER CARE PEOPLE!!! WHAT A JOKE AND SCAM!
Ordered Picaboo through groupon voucher for 9.99 for 20 page custom hard cover photo book. We were billed another 9.80. We assumed this was the amount that groupon was going to debit them. Unfortunately that was not the case. What appeared to be groupon deal for 9.99 costed us 18.79. Be careful when you deal with Picaboo and the deals that they offer.
This is the worst picture book website I have ever used! Pay the extra couple of bucks and use Shutterfly, save yourself hours of aggravation! It is NOT user friendly, and after finally finishing my piece of crap book, I hit the "order" button, and I've been waiting for over 30 mins for it to upload, still not letting me order! Save yourself the aggregation, use another website!
Even with the Groupon, I wouldn't recommend this service to anyone. The website is terrible, it made good-quality pictures appear grainy, and the system wasn't user-friendly whatsoever. I make 3-4 photo books each year, and picaboo is definitely on my list of sites to never use again.
I also found it frustrating that I still ended up paying $10 in shipping at the end because the amount I paid for my groupon voucher didn't cover any shipping costs.
Photo panels arrived in terrible condition (pictures were being over cropped and only half of the caption can be seen). Called customer service and they admitted that this was due to a software error. However, they refused to correct their mistakes and asked me to adjust the picture online using the panels I received as a template to guesstimate how much to move the captions! Also, they said they will send me replacement panels only if I pay over $100 for a new order first! Another option is to send all the panels back to them and they will refund to the Groupon voucher I used which can only be redeemed at Picaboo (they even suggested that I could ask Groupon for a refund!) What a joke!!
terrible system! placed an order then cancelled it almost immediately and was short changed $30! contacted customer support and apparently nothing they can do. never ordering from picaboo.com again!
If you order any kind of print, be sure it's helping you to crop to the size you are ordering. I ordered a canvas print... it had me crop... and it had me crop to a different size. My print looked horrible, and I complained, and they told me I approved it (to a different size than what I ordered) and did not not qualify for their "satisfaction guarantee". They proceeded to offer a "deal" that would reprint my order for more than I originally paid. AVOID.
This site is RIDDLED WITH TECH ISSUES. Buyer beware.
I purchased a PICABOO coupon on Living Social and uploaded my book. Please know that I am a graphic designer/author/illustrator and not a self published one. I have been published by major publishers - so I know what I am doing.
I uploaded the book - reviewed it and submitted it.
When it arrived only the cover and ONE PAGE was printed and there were only 15 pages in the book.
I called them. On my 2nd call to follow up - the customer service representative admitted that there was a TECHNICAL ISSUE - that only one page was printing with many of their customers. Then, FIVE DAYS LATER - after the call - they write me an email to say it was my fault. That I did not "upload" the images from my tray into the book. This is simply not true. The book - when I flipped through the pages before I submitted it, had ALL THE IMAGES. Now all of them have been stripped out.
They clearly had a bug - revamped their system and destroyed people's work!
What is so awful is that tHEY RETROACTIVELY TOOK THE IMAGES OUT OF MY BOOK TO AVOID REFUNDING ME AND COUNTLESS OTHERS! The funniest thing though is the book they sent me had 15 pages. The book in my account has 22. So they forgot to remove my extra pages! Which although doesn't "prove" anything but shows something is clearly amiss.
DO NOT USE THEM!
So annoyed with this site!!!! I paid $19.99 for a Groupon that included 20 pages on the particular book I was creating. It only gave me 10 pages and when it was all said and done I contacted user support and the lady told me that yes, 20 pages are included but they start with 10 and the option to add up to 20 for the same price. It was highly confusing and I thought I would be paying to add extra pages. They stated that nowhere. I also was not aware that I would be paying $10 for shipping when I saved enough of my Groupon credit for that. Not a nice surprise. The reason I bought this through Groupon was so my husband wouldnt see what I was getting him for our annoversary. Having to pay extra for the shipping obviously caused Picaboo to show up on our account so it spoiled the surprise for him. Not only that, but it's super slow and not easy to navigate. Shutterfly is the way to go from now on.
Customer service is a nightmare. The photo quality I received was worse than Costco, and their Satisfaction Guarantee is garbage. Avoid this company!!! Try shutterfly instead.
Be aware that there cropping lines are not perfectly accurate. They could crop a little more (especially on the cover). I will try another company next time. Compaints are not handled very fast either. So allow youself plenty of time for the project, and the possability that it will have to be redone.
Horrible company. Multiple tech issues over the years including response time so slow it can drive you INSANE. And, I just tried to order a book I made with my children in 2011, which a customer svce. rep had walked me through saving on my hard drive, and they tell me they no longer support conversion of the 2011 version of the program so there is no way to ever print my photo books again!! My books are GONE FOREVER. You've GOT to be kidding me!! I hate this company. Stay far, far away!
I got three products at the same time. A calendar, a photo "plaque" and a photo poster. It's been three weeks I recieved the calendar a few days ago. The quality wasn't bad, it just looks really glossy and like Walmart photo paper. I like on shutterfly how you can put a personalized message on the back, which picaboo doesn't offer. I just recieved the "plaque" today and extremely disapointed. It is a cheap light cardboard and it was $15.99 and my pictures are super blurry but have great resolution on my computer. Oh and did I mention the shipping was outrageous? So here I am, three weeks in (I live in Michigan, USA) with two out of three of my products and already disapointed. Won't be using this site again.
Absolutely awful. Loading photos took forever. Completely non-user friendly interface. Hit back button accidentally and lost two hours' work, even though the site CLAIMS that projects auto-save every 5 minutes.
I wanted to throw my laptop across the room. Awful. Awful, Awful, Awful. Am considering walking away from the two vouchers I bought on Living Social, simply because I think I'd rather lose the money than have to use this site again. THE WORST.
This company is a joke! For one, their website is slowest and most tedious of ALL photo sites. I had purchased an offer to make a photo book and actually just had to scrap the whole idea because it was going to take 4 hrs just to UPLOAD my pictures!! I let it load for 2 hrs before I just said screw it. So i ended up just ordering some prints. They took 2 weeks to arrive and several were messed up. They had big pink blotches on my black and white pics! I wrote customer service and received a prompt reply that they would correct the issue. I informed them I needed the pictures sometime the following week. Well an entire week passed and I just now received a shipping confirmation (when I have been looking for them in the mail) and the tracking shows it will take an additional week to deliver!! Are you kidding me!! for 4 5x7 prints?? they SUCK!!! and I will never use them again.
They have the worst customer service. If there is any issue with your product they are slow in responding. I am waiting 1.5 months to get my product which is horrible because it takes a lot of time and energy to make it. I would go with a better site that has a team that can address issues in a timely manner.
Had a horrific experience with this company. We ordered a bunch of books as surprise gifts for our wedding guests. They sent every. single. book to the wrong person! Each book was different size, number of photos, and each name of each book ( and the highly personal letter contained within) corresponded to the name on the address. Huge mistakes, and all they offered is to refund our shipping costs, so then we are supposed to wire that refund to each guest ( in multiple countries) so that in turn each guest mails the book to the proper person... competely ridiculous! And that is after you "prove it" by having each person email a photo in of the wrong book. We spent a small fortune on books, rush shipping- and took great care with each one.Hugely disappointed!
All they want is your money, they don't care about the customer or their product. Do yourself a favor and stay away from Picaboo!!!
In every step of creating a calendar, I had a horrendous experience with Picaboo.
The videos on the site are very misleading. The site appears to be easy to use. However, the site was despicable. Everything took a very long time to load or happen, despite trying several Internet connections. Clicking the backgrounds, inserting text, typing text, uploading photos, dragging photos onto the page, moving photos, resizing photos, etc took minutes each.
It is very tedious and difficult to resize and rearrange photos. Also, if you add or delete a photo to the layout, the site reorganizes and resizes all the photos to fit a premade template. This forces you to redo the layout, resizing, and editing of each photo on the page. The lack of flexibility and undoing of work is extremely frustrating. I could have handmade 20 calendars faster than one calendar online.
Also, the shipping costs are exorbitant. It was about $70 to order 20 calendars.
Customer service is severely inadequate. There is not a telephone number available. The customer service chat shut down due to volume (likely because of all the site inadequacies). Even when it is operational, it took 30-45 minutes to reach someone.
The fact that this site is still operational, let alone in multiple countries, severely baffles me. DO NOT USE THIS SITE!!!!!!!! There are a lot of better and less expensive options.