PicabooReviews 149

I have been making books for 10 years now. I usually make the lay flat books so the photos don't get lost in the seam. The books are quite expensive so I always watch for sales. The big issue I am having with these books is that the glue holding the pages together is deteriorating and the pages are coming apart. Unfortunately they only stand behind their books for 30 days. I have spent thousands of dollars on books that will all probably fall apart in a few years….

I have three photo books by Picaboo and all three have pictures that are turning black. The customer service representative blamed it on the way I am storing them. I told him that they are on a book shelf that gets no sun and he said it has to be my fault. He also said that since it has been more than 90 days, Picaboo will do nothing to help remedy the situation.

I ordered my son a large canvas and spent $85. Once I submitted it I sent them a question asking if they felt that I should submit a different picture because the eyes on the dog were whitened by the flash. I never heard from them. Tried calling them on the next business day and they never returned my call so I emailed them again and someone did return my email by saying it went to production and there is nothing they can do about it. And "However, as a one-time courtesy, if you would like to edit/reorder the project, we can offer you a 80% discount on the new order. To take advantage of this, simply make the edits needed, place a new order with no promotions or discounts applied, and reply to this email. Make sure the new order is for the same size/quantity/page count, and I will then manually issue a refund for 80% of the product cost, not including shipping or tax. Please note: This offer is not able to be combined with any other discounts or promotions."
For it being in production, it took 3 weeks to get the picture to me.

Sadly for them, they not only lost my business and money, but people who I know looking for recommendations will not get from them.

I know it's not their fault for the picture I chose, but I reached out to them immediately.

Stick with Shutterfly, they have better customer service!

We have been reasonably satisfied with Picaboo products until recently. After spending hundreds of dollars on books for Christmas this year, we given books that had a big black line going through the center pages. We were dumbfounded - how had we missed this when looking through the Preview Mode? We have done many books prior to this with no such problem. When talking to their customer service rep, Steven, we began what turned out to be a negotiation, instead of honoring their 100% guarantee. The truth is, they won't do it so buyer beware. Here is the evidence - the photo on the left is straight out of the Preview Mode and the photo on the right is what we got! Ouch!

This company has been nothing but a nightmare to deal with. I was first sent someone else's order all together. When contacted they said they would resend my order however, they then forgot to reprocess my original order until I had to contact them again weeks later. Once my order finally did show up, I then received a shipping charge for the first order I received which wasn't even my order. Through the many months of dealing with them multiple phone calls, emails and photos were sent and they basically said there was nothing they could do. I will never use this company again and I warn all of you to stay away. There products are not worth it.

I've been using Picaboo for many years and though I've tried other photo product printers, I've always come back to Picaboo. I'm surprised at the ratings, so though I came to sitejabber to search another company, when I saw how PIcaboo was being reviewed, I was compelled to react.
Here are a few things I really like;
EXTREMELY HIGH QUALITY MATERIALS - Again, I've tried others, and seen examples of even more at a professional scanning company I patronize. NONE comes close to Picaboo. For photo books, paper, binding, cover all are superior. For greeting cards, the stock is far and away better than what I've received from friends who also make their own cards with a different photo printing company. Calendars are better than any I've seen.
AMAZING OPTIONS FOR CUSTOMIZATION - I could use Picaboo's pre-set options, but I'm able to create my own style; backgrounds, page layout, content. Effect, text options, etc. I'd ike to use the term 'limitless' but that is an overreach. Please know there are more options on Picaboo than I can imagine every using. I'd have to show you some of the many books I've made.
PRINT QUALITY - nuff said. I like it.
CUSTOMER SERVICE - Twice in all the years I've used Picaboo, I found myself wanting to ask questions. I could call, or do online chat. Either way, I got courteous, knowledgeable advice.
WEBSITE DESIGN TOOL - Picaboo continues to improve their already easy-to-use website.
PRODUCT VARIETY - While I've mainly used Picaboo for photo books, cards and calendars, just TODAY I received a tote bag I designed to give as a gift. My daughter is going to love it!
QUICK TURN AROUND - I'm surprised by how fast I receive my orders.
ALL IN ALL, when I get busy on a Picaboo project, I don't have to worry about the production quality of the finished project. Instead, I can put my engergies into creating something great, all the while having FUN!

First off, this site is extremely user-unfriendly. I teach online, so I am tech savvy, but the tutorials they have are only for photo books and not for other products. I have used Shutterfly, Costco, and Sam's Club card making services with no problems, but Picaboo is awful and you have to fight your way through it with no assistance. Secondly, I have a voucher that I purchased at a fund-raising raffle, which states on it that it can be used on cards. The site says it CANNOT be used on cards, so I called to inquire. The rep told me that it is a mistake when they were printed and they can't be used on cards. The company refuses to make good on their own mistake, which says a lot about their lack of integrity as a company. It seems other people have had the same issue with the poor customer service and the lack of integrity of this company. Give your business to a more reputable company where they will properly support their website and will own up to their own errors in good faith. SO SO DISAPPOINTING.

I was gifted a gift voucher for Picaboo and was incredibly excited to use it. Unfortunately it didn't work on the website so I reached out and they emailed me and told me to place the order without the code and they would give me a manual refund after placing my order. I then placed my order and emailed them and they responded saying that they cannot process my refund as the "terms" of the gift receipt had changed without notification and the voucher was no longer available on prints. I then tried to cancel my order and they said that becuase it had been more than thirty minutes since placing the order they wouldnt be able to cancel it! HOW. I was LIVID

I have used Picaboo for years because of the ease of the program use, the quality of the finished product and the customer service. Since my last use they have made several program changes that are counter intuitive, eliminating some photo editing options and making previous options difficult to use. 10 clicks now gets you what one used to. They have not updated their help section so the old tutorials just laugh in your face knowing that they are what you really want. Which leaves you having to contact customer care each time for online chat support. And that is just dandy if you happen to be working on your photo book in the middle of a workday because it's on the weekend, you're out of luck. However, when you do reach someone, they are helpful and knowledgeable. So, Picaboo, I don't know why you've made the changes, but go back to the easy and efficient program you used to be. I'm all for change and updates when they make sense.

After 2 weeks of diligent work on a 28 page album, ordered it after multiple previews to ensure correctness. Within 24 hours of order, showed niece book online and to my astonishment, found 1 page with multiple pastes of a ribbon that had not been visible when editing book. Called Picaboo within 36 hours of order & prior to production. Was told that Safari browser often had issues and that I would have to order again, with a 60% discount. Funny how they don't feel the need to state this on their website. With the ribbons obliterating 1/2 page, it is clear that a customer would never order this. They maintained it was a customer error and would do nothing beside give me the 'privilege' to spend more to get it right by ordering a 22nd book. Their 100% Customer Satisfaction Guarantee is bogus as they had the option to give me 'Picabucks' to re-order as they already had my money & were notified prior to production so the 1st book did not need to get printed. They simply do not honour their own policy and care little about the customer as soon as they have their money. Stay tuned as I will update with a photo of the product glitch once the book is received. So disappointed. Don't use this company as hours of work can be destroyed by an issue with their program and they couldn't care less.

I ordered once and loved the product, but this year ordered again and they sent the incorrect cards. I have tried to get in touch with them four times now, over more than three weeks, and they keep saying that they are "waiting for technical support". The last time, they just cut off the chat without saying anything.

Stay away!