Jackie F.

We have been reasonably satisfied with Picaboo products until recently. After spending hundreds of dollars on books for Christmas this year, we given books that had a big black line going through the center pages. We were dumbfounded - how had we missed this when looking through the Preview Mode? We have done many books prior to this with no such problem. When talking to their customer service rep, Steven, we began what turned out to be a negotiation, instead of honoring their 100% guarantee. The truth is, they won't do it so buyer beware. Here is the evidence - the photo on the left is straight out of the Preview Mode and the photo on the right is what we got! Ouch!