Canvas & Decor

I ordered a "canvas" from this company thinking I would receive a traditional canvas ready to hang. What I received was merely a poster printed on different material; except this poster cost $60. The resolution is terrible; there's no way in the world I'd hang this piece of garbage. So OF COURSE there are no returns or refunds. I contacted the company and each time they responded with a paragraph long mumble jumble that I could barely understand.

System is not flexible in setting 2 addresses, for billing and shipping.
Also, it didn't accepted discount coupon. I don't know about quality of the prints yet. Will leave feedback as soon i see the prints

I ordered a Custom Print with Canvas n' Decor on November 28. It was a special Custom Order Print for my elderly father for Christmas. It was a wood print with a photo of him and I in the background, and a poem written overtop of the photo. The proof looked amazing, and I was very excited to get this in for him for Christmas.
I had not heard anything about my order so was getting concerned. I followed up December 11, and their response was that I will get this shortly before Christmas. On December 18, I still had not received any kind of confirmation that the product had been shipped. When I followed up, I was told that I would receive it by the end of the week.
Finally I received it late December 22. When I opened it, the product received looked nothing like the print. The photo of my father and I was so faded that you couldn't even see it in the light. This left me scrambling days before Christmas to find something else meaningful for my Dad. When I contacted Canvas n' Decor about my displeasure, this was the response received:

"The image provided is a very light background. Even just looking at the image on the screen you have difficulty seeing the background.
This is normal if you want to have text over the image. You want to see the text first.
Our printer did a good job from what we can see. It matched the image that was provided.
If you darken the background image you will lose the text and things may look muddled.
The issue with this image could be more the layout of the image.
If you like to see the two things clearly one should not be on top of the other."

I will, unfortunately, be out the cost of this product and will have to order this with a company that values their customers and is happy to work with them. I am shocked that this meaningful gift to my father has left such a sour taste due to Canvas n' Decor, and I would NOT recommend using them for any type of custom product.

Colours are vibrant, high quality. It's a gift so it hasn't been hung yet, but I suspect it will be wonderful. Very happy with product

I put my order through and paid for my purchase in full including the additional $16.99 in shipping. Three weeks later I was notified that I needed to pay an additional $74.99 for shipping on an $127.14 order. I would have never put this order through if there was an obvious indication that I would be paying over $90.00 in shipping.

Easy to navigate website. The pictures on canvas look great

This is our second order from Canvas and Decor. Couldn't be happier with both our orders, which are big pictures of our dogs. Always clear, nicely framed, and well packaged. Thank you!

Would give 0 stars if possible. Canvases came unmounted. Product is thin and bland. Not beautiful vibrant colors as shown in pictures. Customer service refuses to help and stopped an aswering my emails bf resolved. Product comes from China

Your phone service hours are absurd. 9:30 a.m. until 4:30 p.m. is way to short a time period and people working a typical business day are unlikely to be able to speak with you when having problems ordering online. If you have to add an extra one or two dollars to properly staff your phone support than please do so. The ordering process for having more than one photo in a cart doesn't work easily. I had to repeatedly enter the second and third photo into the system to get them added to the cart. The quality of the photos you produce are excellent and you will continue to receive my orders but having better ordering online for multiple photos and decent phone support available more hours would greatly improve your service.

My order came in less than two weeks and they look great.

I ordered a 30x20 canvas wrap print and it arrived safely and well packaged. There was a minor hiccup with the shipping, but that was well handled and dealt with promptly. Great service and a quality product..

Your site needs work. A "system error" on each add to cart does not inspire confidence. Timing out a login session on the way to checkout with no notice, making the cart suddenly "empty" until logging in again is NOT confidence inspiring, and you are the ONLY vendor to apply a UPS rural surcharge, ever. But your prices and quality are good, so I'll probably be back. PS you should consider FTP, Amazon S3, or Dropbox. for file upload.

I ordered a canvas but I didn't realize I selected without frame. I called and asked to return it to be framed. I was told they don't except returns because I made a mistake. I will never order anything from this place again!

I am very happy with my recent purchases of metal photo of my dog. It was sent very efficiently right before Christmas. Quality is great and I appreciate that they sent me a realistic preview before proceeding.

Would have been helpful to have more information on the inbetween ordering and shipping time, to make sure that the order hasn't been forgotten.

The photos on metal look great. Fast shipping and good prices

The quality of this hand stretched cotton canvas print exceeded my expectations. I love that it's super tight, detailed, and it had a hanger already attached. I will be using this company for my future business needs.

It is hard to accurately put into words just how horrible this business is.

On July 1st, I placed three orders for a total of 16 canvas prints. I finally received the prints a whole month later (early August). Two thirds of all prints were printed incorrectly. Numerous prints were physically damaged (clearly done before they were packaged). Out of the 16 prints, only 3 were printed correctly and undamaged. The prints themselves are of mediocre (at best) quality.

Dealing with their customer services has been nothing but an endless headache. They are polite, but utterly incompetent and clearly do not care. Empty promises after empty promises, excuses after excuses, and nothing to show for it.

It is now the last day of August - two months since the orders were made. I have less than half of the prints I paid for, and the latest replacement to arrive (just minutes ago) is physically damaged worse than the print it is replacing.

The people in this business do not care. They will waste your time, will ignore your emails, and will give you an endless run-around while blaming all of their mistakes and clear incompetence on the latest scapegoat ("COVID-19") of the day.

Avoid at all costs!

Ordering was simple, and shipped fairly quickly. But the prints were terrible. Colours faded more than is acceptable, and one of my 8x10" prints was more than an inch off centre. The poster paper is basically just standard computer paper. I advise people not to order prints from this company.

I saw something earlier about a free canvas or metal print with my first order but it seems there is no opportunity to ever take advantage of that. I guess it just disappears. Maybe I read it wrong. Or it was a missplaced sentence on your web page.

Production time was a bit longer than expected, but wasn't too bad all in all. I did have a concern about how true would be and if it would print lighter/darker. I have to say that I'm very happy with how accurate the colours were!

Fast delivery, excellent packaging & amazing service and picture quality! I highly recommend ordering from Canvas & Decor!

Last order was more cost effective than this time around. That means I will have to charge my customers more. Your prices obviously went up.