The customer service is amazing, especially if you get a live rep. (in 18 reviews)
▼ Sort by: recent
I ordered online out of curiosity more than anything after seeing YouTuber hauls.
I am in the UK and found the delivery charges pretty high which was a little off putting - I only ordered £30 odd in clothes but had to pay around £17 delivery charge. It's a lot. I chose the FedEx option and my items arrived in less than a week from when I received email confirmation which is good. The items were packaged securely but one item was not included which I had previously received an email saying was out of stock and got a refund so that was fine.
The clothing is NOT as pictured. I did not expect top quality fabrics due to the price but it was a little disappointing that the colouring was different on some items. Sizes are also hit and miss. Some things fitted ok, others I couldn't even get on which was annoying. I would say 4 out of the 8 items I received I can wear, the other things were too small. Some of the clothes smelt ok, others had a strong unpleasant odour that would require washing first. Most of the clothes look shiny and almost costume-like fabric.
All of the items were called dresses but none were long enough to be worn without bottoms since I'm 5' 6 and obviously these are geared towards the Asian market.
My overall experience was ok in that my order was despatched and arrived quickly but for what it cost to get the clothes delivered to my country it isn't cost effective and the quality isn't great. I did like the items that fitted but I wouldn't bother ordering from Dresslink again to be honest.
I ordered £1,095 worth of children's clothes and they never delivered it, when i questioned them about it they either IGNORE me or said that they didn't receive the payment but i have a bank statement that says otherwise, so i seriously advise AVOIDING purchasing anything off them!
i paid for my items and never got them .it been three mos of frighting with them they keep sending me email telling to check my post office and i have called i have had the same postman giving me my mail for over 6 years i have even talk to him no one has seen a pkg or anything with my address , dress-link takes your money and never send you your order .they say they did .i would say this web site needs to be close .for fraud .
Tip for consumers: do not buy from this web site you will never see your items .my sister also has her order missing as well .she has been frighting to get her money back for four mo now just don't buy anything you will not get but you will get a lot of run aroundAsk bobbie about DressLink
I ordered many itmes over this site and whether or not something goes well is pretty much a lucky guess.
However, and this is a HUGE problem: There is no way to have a satisfying solution if something goes wrong.
It IS overseas for most people, so sometimes things will simply get lost on the way. On this occasion, you cannot expect any help from their customer service. No matter how many mails you send, you will get the same standard text with some variations that basically states they definitely sent it so as a conclusion it must definitely have arrived. This is not how shipping from the other side of the world usually works, however. They will refuse to refund you anything, or at least compensate for it.
Basically, if this is how they treat loyal customers, I can only see this company as a massive fraud.
You CAN order on this site if you want to risk losing your money and basically hope everything goes well, but you have to make sure that you use PayPal and alert any problems to them within their 40 days time frame, because as soon as your compensation relies on the dresslink customer service, your order and money will remain lost.
Tip for consumers: Use PayPal and alert problems officially as soon as possible!
Also, check for your country's tax policies before ordering to prevent packages being held at customs. For example, in Germany you can order up to 22 € (value+shipping!) without any taxes so there won't be a problem with customs if you stay under that value.
By far the worst quality of clothing I've ever seen.. And I'm out $100 because shipping back for a refund was outrageous, dresslink said they would refund me partialy but never did. Lesson learned. Never again. I highly recommend not ordering from them!
First terrible thing: I have purchased about 400$ items from DressLink and on payment they charged me 90$ for shipment.
I have received the items and in first look, I saw several It's was really bad quality and dress were scratched and weren't usable.
After using a bag for one day the bag handle was came out and I can't even return it because they don't care about return shipment fee..
Don't buy anything from this garbage seller. everything they sale is just a junk.
Tip for consumers: Don't buy anything from this garbage seller. everything they sale is just a junk.Ask David about DressLink
I really love ordering from Dresslink and have placed at least 15 orders over the past year and a half and I usually like 85% of the things I order. Their shipping can be a bit slow, usually around 4 weeks, but it's worth the wait. I do find that there's gonna be some items that may not fit correctly, so I expect that, yet for the prices, it's still worth it. I also read the reviews to check what others say about the sizing and don't expect the items to be exactly like the pic and if in doubt, go a size or two bigger or choose something that looks loose fitting when it's one size fits all. But also, if you are not sure with items like a shirt or top, what I do is I buy the larger size and if it's too big, I run the side seams in with my sewing machine and then I have the perfect size. It's very easy to do. I've also ordered shoes from there and some are true to size and some are a little small, so I give them to friends or my Mum when that happens, but out of the shoes that have been perfect, they are pretty nice shoes and some I wear often, plus they are especially good for the price. And I've also found their bags to be really nice quality. So if you expect that there will be the odd thing that isn't gonna fit and have a sewing machine to run in a side seam when needed, then this site is for you. :)
...really apreciate that they give points to redeem for cash! And they do charge for shipping and ussualy it doesnt take more than 3 weeks for your stuff to arive, good packaging and decent quality of products, I like them :)
I have ordered from Dresslink twice now and I have been very satisfied with the products I have been sent. When I received my first order some of the fabrics used were not the same as in the picture but that did not bother me in the slightest. When they could not send some of the items it would specify why on an order sheet and they did not charge me for those items. =^w^=
Tip for consumers: I would recommend you read the reviews on each product as sometimes people who have previously bought the item have suggested getting a size bigger or smaller or have been unsatisfied with the product quality but ultimately you get what you pay for.Ask Pheonix about DressLink
after reading mixed reviews about this site I decided to take a chance and buy a couple of things. I payed for 3-7 days shipping it came in 10 . when it got here it was nothing like the pictures , it looked like they just threw some materials together and called it good. but I guess you get what you pay for. I would not recommend this site .
I've ordered from this site once and that one time I purchased an order worth of $50. I got all of the things I ordered as in the picture. Like most people said, it smells like a factory but if you laundry it, the smell goes away. The shipping took longer than other sites such as forever 21 and urban outfitters obviously since its from China. It took 2-3 weeks, which for someone who doesn't have much patience (ME) was a very long time LOL. But overall, I had a pretty cool experience with dresslink.
I sincerely love Dresslink. The customer service is amazing, especially if you get a live rep. I've order 5 times so far spending way over what I intend to because the deals are so good :p
I have always gotten my packages, they come usually 25 days after for me and I use the china post service. The quality of the clothing is pretty good my winter jacket that I ordered has held up in the wash machine and dryer and has lasted the winter so far ^.^
I have to admit all the bad reviews people are leaving scared me away at first, so I started with something small and now order large amounts. You guys who have lost the packages must be rude to the service or something because i am always polite when something is taking too long and the fix it always within 24h.
Heck, they even gave me a refund for a product I still have because it didn't fit right.
I will always recommend this site to my friends and family ALWAYS because I truly enjoy what they have to offer.
though I do recommend you wash the clothes right away because of slight smell and residue that makes me itchy (i think it is dust)
Tip for consumers: Wash the clothing s soon as you get them on DELICATE or Casual setting with COLD water, Dry on low heat ^.^Ask Ashley about DressLink
I love this store!!! It has soooo many cheap stuff and they are all in really good quality! If something you all ready bought is out of stock, they'll either refund it back to your card, or put the price of the item (plus shipping) in your DressLink Wallet. That way you have store credit! Their customer service isn't automatic and will actually help you with your questions. This store definately deserves all five stars!
I have ordered from DressLink a couple of times. The first time none of my products came and instead a whole different shipment of products were delivered and although this was inconvenient since one of the items was a gift, it seemed to be an honest mistake and everyone in the customer assistance team were helpful and got it taken care of as soon as they could. I ordered more from the site the second time knowing that I had a flexible time schedule when it came to receiving the items. This time they came quickly, but were completely poor quality. I realize this isn't the highest quality website, but I had one item come in completely lopsided (looked like one half was made in one size and the other side in another) and a dress come in completely unfinished on the top. I was very surprised at the lack of quality and emailed the customer service team right away about the items that had "gone awry". The team replied quickly, but kept telling me things like "clothing will fit everyone differently" and "the clothing won't always fit the descriptions and pictures on the website." It seemed pretty ridiculous to me, and more ridiculous when they refused to offer a refund for the items. I get that the clothing is cheap and not going to be high quality, but I expected a certain level of quality and a level of professionalism that I just did not receive. All in all, I wouldn't recommend business with the site.
Tip for consumers: I don't recommend getting your expectations too high. The sizes NEVER match the descriptions; at least in my case, you can have your exact measurements and the clothing they send still won't match what the website says it should. Don't spend a large amount of money since it is very unlikely you will be refunded (unless I was just dealing with a particularly stubborn customer service rep, which could always be the case).Ask Kate about DressLink
I have ordered a total of 15 items in two shipments, totaling around $100 with shipping in there. I've heard many problems with China shipping, so stuck with UPS. I have received every item and they are all generally close to the description/pictures. The material usually is pretty good, but quality control in the stitching is hit or miss, though usually not too bad.
For returns, the customer service was prompt and friendly, but I did not receive a full refund(only 25%) due to shipping costs on returns. They will just tell you to keep the item and not spend the money on shipping it back.
*Forgot to originally mention, the love reviews are most likely true. However, the site will not post any review that is slightly "below average." So everything is rated high because only good ratings pass.
Tip for consumers: Stick to shippers you trust, and always read the measurement box provided for each item. Long sleeves are usually not as long as shown on the pictures (at least in my 3 experiences).Ask Sandy about DressLink
Dresslink is a huge website where you can find what you want ! They have so good stuff and i made huge orders and they came in time (it's said 15-25 days so don't blame for what you know). The service is so goo and they reply fast. And to finish the quality is like in cheap stores in my country so I'm really happy about what I pay for. Pay attention to the size, This is all you have to know. Have a lovely day.
Tip for consumers: Pay attention to the size, on jumpsuit, take your really size and not a size up like you may do on other clothes.Ask Marion about DressLink
If i could give this zero stars, believe me I would! Let's just say I ordered 3 small items in October or 2013... Tomorrow is January 1, 2015 and I have YET to get these items. But of course, they didn't forget to bill me! Terrible terrible service.
Tip for consumers: Don't use this site. Not worth it.Ask Jennifer about DressLink
I ordered over 30 items and chose registered air mail as the shipping method . I was not any bit paranoid about the delivery. Well everything arrived in 25 days! The customer service is exceptional. it is amazing.
Love this site! Cheap clothes and so far pretty good quality. They do sometimes have a couple loose threads but nothing a quick snip won't fix. I did get a item with a hole in it once. I emailed them and they credited my account. I place reviews and upload photos once I recieve the items and then get points,.every 100 points = $2....I also love their 0.01$ sales!! I chose the cheapest shipping...yeah it takes a month to arrive to Canada but I'm never in a rush for it...and it works out about $7 per item (roughly) once I add shipping etc to it! I tell all my friends about this site! Just order a size up than u normally would get !
Tip for consumers: Don't use standard shipping if u r gonna complain about the wait!! It states 20-25 business days ....and it usually does take about a month to get it that way...otherwise go with DSL or something but you're more likely to be charged taxes from customs!Ask Tisha about DressLink
I used to love this site because it's cheap and you can find some cute things. However, things started going missing form my orders. When I confronted them they assured my they would send me replacements and/or a refund. Neither ever happened. I emailed them over four different times with no helpful response. The only time they contacted me was when I posted a terrible review but they still never gave me my $25 back. It's been over a year.
Tip for consumers: Don't.Ask Emma about DressLink
I used to love this website however the last time I bought from them one of my shirts came damaged. It had a hole and stain on it. I complained several times and I was never issued a full refund for an item that I said I can not wear. They said it wasn't their fault. TERRIBLE customer service. Yes they have cute cheap clothes. CHEAP and poorly made. Never again will I shop on Dresslink.
I ordered like a month ago and still haven't seen any progress. I checked the website and it says "processing". I'm a little afraid that my items will never come because i ordered some items as a Christmas present for a friend. I'm kind of upset to see the status bar not move at all for an entire month. Yes, i took China post non track, but i didnt think it would be this long for dresslink to just get the items ready! I'm extremely annoyed....
Tip for consumers: Well be careful! read every info on dresslink and make sure you get tracking. It's better to know a little of what happened rather than non at all.Ask esther about DressLink
Do yourselves a favor and DO NOT ORDER FROM THIS COMPANY. THIS COMPANY IS A SCAM! This company has no business integrity whatsoever. These are money hungry $#*! ppl. I ordered a package worth $100 3 months ago and guess what I still have not received yet. I emailed the company and they had the audacity to blame me- their customer! Not only did they accuse me of placing a hold of my package at the post office (I asked dresslink to send to my home address like a normal person) but they also said I gave them the wrong address. I gave them one address and it was my home address and they ship the package to another state completely. I live in CA not Missouri! Then they deflected the blame on me saying that I told the post office to ship it there. How ridiculous can they be! Now my package is lost. They did not apologize to me and cannot guarantee that it be shipped back to me free of charge. Man I deserve a full refund and a sincere $#*!ing apology.
Tip for consumers: Don't do it! You will never get your package. You might as well throw your money into an ocean, that way at least you get a splash.Ask jody about DressLink
It's been 2 months since doing my online shop. Dresslink is one of my major supplier. In terms of customer service, I would say they are very accommodating, and willing to solve all your demands/inquiry. I received my item on time but some of the item I might say the quality is not that good but what can you get for a cheaper price. All in all I satisfied with Dresslink.
DON'T order from this website "dresslink". They never send the my stocks worth $120usd. I have emailed several times no reply. Then the sales person never rply to me on skype and even blocked me. DAMN BULL$#*!!!!
Tip for consumers: Do not order From "Dresslink" or Shenzhen cyber technology!!! Its a scam!!!Ask Edz about DressLink
DO NOT ORDER FROM THIS WEBSITE! I thought I'd give it a try since there are so many positive reviews and I wish I wouldn't have. I chose 8-15 days shipping and it took a month to get here I open the package and surprise!! Completely different item from what I ordered, I ordered the gray swimsuit with the bones and received an ugly T-shirt with a corset badly printed on it. I contacted customer service and they send me an e-mail asking me if i was "sure this item was received from our website", I answer with more info and they send me an automated e-mail 1min later saying they changed warehouses and any problems will be looked into on monday... NO HOPES ON GETTING THE RIGHT PRODUCT OR MY MONEY BACK! I'm happy I didn't spend more than 7 bucks with this company. FRAUD!
I submitted a bad review at their website and they have it under moderation so I'm sure they won;t allow bad reviews to be posted on their website.
Pay the extra money and go buy something out of your local store, the cheap prices aren't worth it!
Uploading photos of what I ordered and what I received.
I ordered two dresses for 18$ total and both of them was too small so I contacted the staff and they said they will refund me if I close the Paypal dispute. But I don't trust them so I think that I will update it to case that Paypal could review it.
Tip for consumers: My size is EU L and I ordered size XL and it was too small for me. So look at the measurements carefulyAsk Diana about DressLink
WEBSITE SUCKS. Ordered a makeup brush set over a month ago & still have not received it. First time buyer and I'm so disappointed. Emailed them numerous times & they keep telling me to wait. I've done enough of that!!! Send my stuff! I'll be filing for a refund soon.
Tip for consumers: Wouldn't buy unless you wanna wait over a month to get your stuff.Ask Katie about DressLink
This is one of my favorite wholesale asian online shops. They have great prices and their items are extremely good quality as well!
Tip for consumers: Look for good deals-there are a lot!Ask Katsumi about DressLink
I ordered over $100USD in items and chose DHL as the shipping method as I wanted to stay on top of where the package was... I was a bit paranoid after reading some of the negative reviews. Well everything arrived in 3 days! The customer service is exceptional... I got responses to all my questions within an hour or two. Although te quality is somewhat wanting, you can't beat the prices so very happy and will definitely be ordering from them again. The only shortcoming is that shipping is somewhat expensive.
Tip for consumers: Use a shipping method WITH tracking and check out the reviews before buying. I reviewed all the items I got to help.Ask Virginia about DressLink
As a first time customer I am very disappointed. Shipping took over 2 months and when I try to contact them they keep saying wait 10 more days, looks like this is their way to do this so you can't dispute it after 45 days in paypal. I've order a lot of stuff from China and it shouldn't take this long. Price is good but don't expect good quality out of them, you pay what you get.
Tip for consumers: Beware, expect to wait 2+months for a package!Ask Pinki about DressLink
Since finding this site i've made 3 orders with this site, and so far my experience has been quite good.
First order had 3 crop tops, they were all good cotton material and thickness.
Second order was a dress, this one was a disappointment as there was a stain on the dress and they would not refund me a full amount even though i could not wear the dress cause it was a big stain. But after a dispute with paypal I managed to get a full refund.
Third order I had just placed 2 days ago and it has already shipped.
This site is like a hit & miss, something like purchasing from china on eBay. Also takes about the same time for shipping.
Tip for consumers: Very important tips would be to actually measure yourself and look at the item size chart, each item is unfortunately different and don't trust their estimation in sizing that they give at the top. Their AU sizing is sometimes extremely off compared to the measurements.
Also look at previous customer reviews and any images or videos posted up about them. This will give you a gauge on quality.
Read the description, they do list the material is made out of. Just because it says cotton does not m
I have ordered heaps of stuff and it comes to Australia in about a week so the delivery time is much better than aliexpress, I have ordered things from this site and it takes forever to come from some sellers and most of it was the pits and I never got my money back. Now some of the clothes on Dresslink were great but a lot the material was very thin. But hey I live I a hot climate and I can still sell them and make a profit. At the end of the day you get what you pay for so if you want an expensive looking dress than you need to buy from another site. If you want things quickly than use DHL or FedEx as China post is incredibly slow and if you want a better dress pay a better price.
Tip for consumers: Read the reviews it helps to know what other people think, don't buy from the look of the photos, check the sizes and make sure they are about right but remember they always say there is a 2-3cm difference so better to buy bigger than smaller and if you unsure. Don't buy it.Ask Maggie about DressLink
i bought two item in beginning of June. one item i got in July but second one still didn't get. after writing 3-4 mail regarding refund i got a proper reply on 11th September that they will refund my money. but it could take max 45 days.
today is 31st oct and still i am waiting for my money. i again tried to write mail about money refund and customer service is replying me that i have wait for some days because they will start this refunding process from today
have placed a few orders from Ireland, takes over 5 weeks to come. first order was fine, ordered by the measurements, placed a massive order for christmas and went again by measurements and everything is too small, i'm devastated, i will have to pay to send them back and wont be refunded the shipping cost, its not really worth my while as the shipping is the most expensive part, so now i'm really out of pocket for christmas as i have to buy all new gifts and have a pile of clothes which i won't be able to get a decent price for from anywhere
Tip for consumers: be very careful, unless you are pencil thin, you don't have a great variety and if says one size fits all, be wary of what it says after, if it says one size fits all(s to xl) that's great, but if it says one size fits all(s to m) even though the measurements sound big the clothes will be very smallAsk Nicole about DressLink
I have ordered about 10 items now and they have all come! The first order I placed took longer than expected but after emailing and been told to wait four days if not, Id get a refund it. I waited 3 days and it came. Since then I have had orders take 5 days!! The items I have got are great quality and fit great!
Tip for consumers: Look at other customers reviews before buying the product! Helps out with sizing and quality.Ask Ellie about DressLink
I ordered a few items with expedited shipping a week ago, and it's still at processing. I suggest those who want to buy from this site, just don't bother buying on expedited shipping, it's a total waste of money.
Well, it's been a week. I got my stuff today and I'm pretty pleased with everything except for that I ordered an oversized black cardigan and it's already falling apart at the seams... after one wash.. and I just got it today. The knitted stuff also reeked of.. I have no idea but the material is also a lot thinner than in the pictures. Personally after reading all the reviews and my own experience I wouldn't recommend it. It's something where you get what you pay for.
I seriously wish I could give this site ZERO STARS.... I ordered in JULY and it is now OCTOBER and I still have not seen my package. I emailed them once and no reply... I then spoke to a "Live Agent" they sometimes have available and asked for a refund or at least to get my package... she/he told me to email them again. So I tried one more time. They finally replied and asked me to check my local post office so I did. They don't have my package. I replied to them saying I checked and that it wasn't there and STILL no reply back. I AM SO LIVID. I regret ever giving them a shot. I would've been happier receiving a package and not liking the product... Cause at least I would've gotten it!
Tip for consumers: DO NOT TAKE THE RISK.Ask Melanie about DressLink
I live In England and I ordered from dress.link about August 8th and it was dispatched on the 14th my package still hasn't arrived and it's October 13th? I got a few emails saying it would be 30 days longest untill I sent a message saying I'm sorry but if it doesn't arrive within two weeks I wanted a refund so they said they would if it didn't arrive. And it was summer clothing aswell :/
I ordered a shirt from them a while ago, and I say it's worth the risk. I live in Canada and the shipping took around 3 weeks to arrive to my door, but the shirt was worth the wait. It's relatively good quality considering the cheap price (around $4CAN) and well printed
Tip for consumers: - Never order more than $20 dollars in one transaction (If you're ordering around $60 dollars worth of clothing, break it up into 3 transactions)
- TRY TO PAY USING PAYPAL: In the event they don't ship you the items it is easier to open a dispute via. Paypal then it is to contact the company directly.
- Try to size up when you're buying the clothing, they will run a little bit small, plus it gives shrinking room in the event it shrinks in the dryer.
- Read/ watch reviews on youtube/el
Please help me, Its my birthday on 12th of Oct and I want my dress till then, today is thursday and tomorrow is the last day that the post people come and then it is closed on sat and sun...How can I get my order..Never ordering from there..Hate the delivery Service
Its horrible :(
Tip for consumers: Bad for Orderin/..:(Ask shin about DressLink
I bought several items from Dresslink a month ago. I received them 2 weeks after my order but as I was trying them on, I noticed that a lot of them didn't fit me. I emailed customer service to ask for a refund, since their policy stated that I would be eligible for one. I spent $130 and they offered to return only $3 to me because it was "unfair to them" and they told me I had to pay for the shipping fee myself to return them.
I'm never buying from this website again!
DressLink Corporate Headquarters
About DressLink (from the business)
If you have any order troubles or need any help, please do not hesitate to email us via firstname.lastname@example.org. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!