Great customer service, when I asked them something they replied right away. (in 31 reviews)
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WORST ONLINE SHOP EVER!!!! NO SHIPPING , NO TRACKING NUMBER!!!! AND ITS BEEN SO MANY DAYS ....PLEASE HELP ORDER NUMBER 746566!!!! PLEASE I NEED TO KNOW THE TRACKING NUMBER AND I NEED TO KNOW THAT ALL MY ITEMS ARE BEING SENT. PLEASE I PAID SO MUCH MONEY....NOW IT FEELS LIKE I AM BEING RIPPED OFF, DRESSLINK IS A FRAUD AND A SCAM!!!! IF YOU WERE NOT YOU WOULD HAVE TRIED TO HELP ME AND WOULD NOT HAVE TOLD ME ONE AMOUNT AND DEBITED WAY MORE THAN THAT!!! THIEVES I SAY!!! DAMN FILTHY THIEVES!!! LUCY BORRESEB
It has almost been a month that I placed an order. I have ordered from them for over a year with no problems. recently (in october) i placed two orders. the first came on time and with the items. the second was late and the items in the package were not even mine. I have asked for a refund numerous times. I reported them to econsumer. . I major in business and I know our rights as consumers and I know international business laws. Every time I ask for a refund, they do not respond back. I have asked 6 times now.
(UPDATE) 11/9/15 drawing close to a month since I placed the order, I received an email saying they would refund $10 and a 5% coupon. I find this as a kick in the face. I spent approximately $28.69, never received my items, and offered to ship the items I did receive back to China, out of pocket, so I am still in shock they said that.
(UPDATE) 11/12/15 I was finally able to resolve the issue about a refund. Spoke with Ms. Linda in customer service and she was able to come to a solution. This is the person to talk to in customer service. This is the person who helped resolve my issues and address my concerns. I decided to receive half of the amount I paid and just keep the wrong items. It works out because I don't have to come out of pocket to ship these items back. Dresslink is now regaining my trust and I am sure I will continue to do business with them once that trust is regained.
Tip for consumers: Returns is not that great, but the value is good and so is the quality. Returns is a long drawn out process to get the issue resolved. My issue was finally resolved.Ask Suki about DressLink
I bought some items on the 29th of October and i went to pay for it but when i did it said email error so i tried a further 2 times and they charged me an extra two times. I then spoke to a girl called Lori who said that it was a bug in the system and that i would get a refund within 3 working days. its now been over a week and they are now saying that i haven't paid for the 2 extra orders but have sent them to me. I went to my bank to get a bank statement to prove that they have charged me an extra two times. I have emailed them saying i want my refund back and also emailed them a picture of my bank statement showing that they have charged me an extra 2 times.but they they still won't give me my refund. They are not helpful. I have proof that they charged me an extra two times yet i still don't get a refund and haven't received any of the products. DO NOT BUY FROM THEM!
In my earlier post I had get into insight of one Chinese shopping website rosegal. After 2 months of giving the order still neither materials nor money refunded back.
After seeing the reviews I seems dress-link to be little better,although another Chinese shopping website again..!! I tried with some basic stuff, not much expensive just to ensure the authenticity of their quality of services & products.!! Its came like a JOKE again. Same more then a month, No materials received. The customer services there is a biggest JOKE of it, never responded back on weekend, not prefer to conclude the issues..just tried to buy more time to that extent that the customer will leave their money & kept quiet. I never experienced such unprofessional website again..
Guys...!! never go for cheap shopping from such websites..there is no warranty that you will get your materials or get your money back. Go for a professional website like E bay where there so many free international shipping options & cent percent delivery or money back guaranty which will ease out your mental pressure.
So BIG NO TO Rsegal & DRESSLINK.
I selected express shipping with an order that I placed on October 15th. It is now the 28th, and DressLink has listed a tracking number but DHL has no record of the package. I have sent several emails. And I have now requested a refund, anxious to see how this will go.
I've been ordering from dresslink a lot and all I can say is that it's been really good. I live in California and my packages have been getting here in less than 10 days which is great. Just because the prices are too cheap to be good, shipping is a lot when you get heavy items which sucks but after all, it's pretty much worth it I guess
THIS COMPANY IS FULL OF $#*!.
I am starting my own clothing store and i order an Accessorie item just to check out the product and check the shipping time fram and I had been tracking my package now 17 days later my order is not on the site there is no record of my order. I am sobglad that I had enough sense to screen shot my order confirmation but at this point i cant even use the number to call them and i have sent an email and had no response.
Nakeisha Love Oklahoma City
How does anybody believe that this crap is real? I haven't seen one positive review about this sham company! I want to order from them but I've heard that the clothes are cheaply made and look like they just dug them out from a trash can. Of course, you get what you pay for. And now I see some DressLink reps snooping around on sites like these commenting under people's reviews begging for a better ratings. All the good ratings about DressLink are in broken English & the bad ratings are written in full complete sentences. What does that tell me..?
I have purchased 100 dollars worth of clothes, of course pictures looked nice and it seemed to good to be truth but I just wanted to try it and see it for myself, and since everything was so cheap I got excited and ended up spending more than planned. I received the package in canada 3 weeks after my order. I paid 121 dollars converted in CAN plus shipping. On top of that DHL charged me extra 30 dollars for import tax before I could get the package. Sizes were wrong and quality of clothes was really bad, really bad. I only got half of the stuff I ordered and never got an explanation what happened to the rest of the clothes. I guess you get what you paid for.... Email me at @hotmail.com and I can send you pics of the actual clothesff
Tip for consumers: Don't do itAsk Claudia about DressLink
I made a big order from them 60 items all clothe the items were supposed to have tags in order for customs to accept the packege most of the items didn't have them and the packege was return to dresslink when I try to track the packege it show that dresslink abandon the packege and fedex say they refuse to accept the packege when I contact dresslink they say that they won't be able to refund my money and that their was some charges that will have to pay and they will refund the rest. Good thing I pay with PayPal
Seriously. Don't depend on the review of Dresslink. Everybody says everything is good, and put in a small complaint of how the clothes don't fit or the size is wrong. The reviews are edited. I placed in a bad review after receiving a sweater that looked nothing like the picture on the website. The review was never placed and/or deleted.
I put up a review on their cat stockings, which is very good material. That review was placed immediately.
Don't be foolled... the prices are not real.. I ordered 55 euros products.. plus 50 transport... they did not informed me for the value of the import taxes...and some extra money for the transport company (nobody said anything about that) another 70 euros... all together 175.. than i was in need of my acount to do the import payment.. another fee.. it was not possible for me to follow the steps... They said than that I need to pay the return !!!!!!!!! for the packet. Whaaat? anyway.. I open an online case and I recovered the money. All the money.(stuff and transport) Please be inform when you buy online and we have to know our rights. I will happily buy from them again if they would tell me wich is the final value of the items... including taxes and everything. buying is not a risk.. like.. "let's see what else they will charge me" you have to know exactly
Most important: they never offered to return the money for the clothes.. they only suggested to give me a 10 dollars refund.
Is been three moths and I have not received my order.
Its been three weeks since I email dresslily for my refund or my order. They respond to my review but no action has not been taking. I email many times after that and they did not respond. And then they want higher rating. I do not think so...no money...no favors...this is the worst site and scam.
I only ordered from Dresslink once. The order took longer than expected (1 month and a half), because everything on the website makes you think you'd have to wait 1 month maximum for the order to come. I was expecting poor quality, but it's even worst. The clothes look like they will fall apart even if you hand wash them. The finishings are also really bad - all the clothes came with several, some of them really long, pieces of thread hanging. Also Dresslink seems to think customers are dumb.I've had an item on my wishlist and the item was supposed to be on discount, but I saw the item's price go up every day. When it reached its original price, they changed the original price so the item would look like it was still on discount. I don't think I will order from Dresslink again.
I was going through the reviews and it scared me, Went through the website and got me interested in investing and partnering with Dresslink for my new business but I see the quality and delivery time is an issue. Anyone please recommend a reliable website for me please
Very poor quality don't ever think in buying from them
PRETTY MUCH ANOTHER ROSEGAL. SO DON'T BUY FROM HERE!
I ordered a jacket. The jacket has one entire sleeve ripped OFF. The company refuses to send me an address to return the jacket to. They continue to want photographs. They say that I will have to pay shipping if I return it. This has continued for over one month.
ALL EMAILS ARE RESPONDED TO WITH THE FOLLOWING MESSAGE...
(actual email message copied and pasted from my inbox)
Thank you for your message. but as this is our weekend, I am out of office for a weekend rest. no matter what problem you meet, could you send a message to me first? once I come back to work after holiday, I will read your message and give you a satisfied answer at once.
sorry to you for the late reply, but could you wait my reply a little patiently?I really need your patience and understanding.
have a nice weekend
Customer Service Department
These people don't want to return all my money. I contacted customer service several times but they always answer late and they refused to give me all my money back. I made an order 3 months ago. Usually i get my packages between 2 and 3 weeks but i waited a whole month to see if it arrived and it never did. I always tried to use the tracking number and the status was always delivering (even till now). The number didn't worked on the postal service from my country either so te package never came here. As i said before i contacted customer service to get my money back but they only want to give me the amout without the shipping fee which is not a small amount. I had never had this problem with other sites. If my package didn't arrived they always refund me everything. I also wrote to the mail they mention everytime they answer these reviews but they compeltely ignore me. I can't believe i made this order 3 months ago and i still ahve this problem. This is a total scam. I DON'T RECOMMEND TO BUY IN THIS SITE. BEWARE BECAUSE THEY MAY STEAL YOUR MONEY.
I have been wanting to order some items from DressLink. But I have been reading those comments about "My shipment/ order got lost in a process". and I am worried if I ordered and paid for the shipment and items, my items might not be delivered to me. :-( Does it matter which shipping company or methods I used? I was going to select the cheapest option (China post?). Not sure if it's safe doing that.
I had ordered something yesterday and it says my order went threw, it also says that on my bank card but then when i go and check my order status today it says i dont have an order i am really angry because i have emailed you guys twice and i got no response. I was really looking forward to the shirt i bought. Never ordering from Dresslink again.
i wrote a negative review of dresslink.com several weeks ago. they left out one item of clothing in the order and refused to take responsibility. twice now, they've contacted me thru sitejabber and tried to harass me into pulling my review and telling me they would take care of me. twice now i have responded to the customer service with my grievance. every time they ignore me, yet they continue to ask me to revise my review. they are frauds and they are not reputable. do not order from them.
I have placed several orders with Dresslink and I have been pleased with the items that I have received. This time, they accidentally sent me someone else's order. I had to go back and forth with customer service many times, but they finally agreed to send me my order without making me return the wrong order they had sent me. The postage would have cost more than what I had paid for my entire order. I am glad that they were willing to work this out with me because I like shopping at Dresslink. They have items you can't find anywhere else at amazing prices. I can't wait to get my latest items!
Update: My items all arrived finally after many many emails. It wasn't until I gave them a bad review on Site Jabber that they corrected the problem to my satisfaction where their mistake wouldn't cost me money - but first they made me change my review. It isn't how customer service is supposed to work, but it did work in the end. I have placed a few orders since then that have been fulfilled properly.
I love the clothing.
Some thingys are cheap looking but look at these prices.
You realy get worth for your money.
Now i want to buy more becouse i love asia Style clothing.
Im 'asia' built myself ( 1,60 47kg verry petitte)
And love that i dont have to alter my jeans becouse they are too long anymore.
Next time i try-out shoes and lingerie.
Thats the only thing i mostly never buy on internet since thats verry personal to fit
Ordered 3 items, a size larger than normal. All 3 were so small I had to send them back (no one I know is the size they sent me. My order # is 0YS37975CW568332B so you can verify I bought from them June 14th. Still waiting! I won't hold my breath.
Tip for consumers: Pay extra for shipping so you can get a tracking number.Ask Kathie about DressLink
They sell some really nice products, just some clothing does not come as advertised (one sweater was supposed to be longer but only reaches to the top of my hips and a top that was longer than in the picture) but still they have a good customer service, they answer nicely and give you solutions. My first order came in the time said (21 days to Peru). I hope my recent order sent in two parcels come complete and in the same time!
Tip for consumers: Read other's review to be sure if you want to buy an item
Read the item's description to see if it matches your size
el servicio de entrega es muy rápido y si tienes algún problema, solo escribe al servicio al cliente y te ayudarán con tus dudas. La ropa está a la moda y cumple con el objetivo. La calidad de la ropa no siempre es la mejor pero considerando el precio, es muy buena en realidad.
I was very skeptical about using dress link but I was pleasantly surprised I ordered a bulk of 12 from swimwear & received my order within 3 days with expedited shipping. I was defintely happy about that. The only thing is the items run small. A large is really a medium in the US. I would prefer if they had bigger sizes that i can order to accommodate my clientele. Other than that I was pleased & happy with my order!
there store are amazing and the service are good.
I placed an order on 6th July and received an email toady(8th July) at 10:17 am told me that "Item number: SV025063_P_100" is out of stock. However, I went back to the website after the refund and found actually it still have stock of 4 for that item. So, I have a chat with the live chat agent Fiona through at 10:41 for 1hour 25mins.
I asked if the item still have stock or not. She told me yes, still have 4. So, I requested to have my item back to the same order and cancel the refund. What I received for reply is: the order already shipped out, the item already refunded. I made my request very clearly to her but I never received any help from her. She just asked me to place a new order. I told her the shipping cost will be much higher and it is not the same when I first order this. She said" no, it will be the same, HKD 4.93 shipping cost for that item". Does she know how it operates? Does she ever know there is a minimum charge of the shipping cost for a new order? If yes, then I dont understand why she told me its the same. What I know is she cannot help me and just wasting my time.
She never answer directly to my question and keep me waiting for I dont know how long. More than 1 hour chat, my problem and my request still not yet fixed and fulfilled.
But that is not the whole story, she seems like doing something towards my order and asked me to check. But the truth is nothing changed and updated. I told her the situation and she just asked me to wait and wait and wait. Finally I got the reply that she need to go for lunch and asked me to contact again after 2hours or send by email. i cant believe that is the service you provided to your customers. We are facing problems and your agent spent more than 1 hour still cant get it fixed and asked us to contact again because she need go for lunch? This is really ridiculous. Now, I wasted my time to talk to your agent for 1hour 25mins and I still need to wait her back from lunch for 2 hours and I also need to spend my time on telling you the ridiculous service I had ever received. I am now very angry by the service and I would like to know when can my problem being fixed?
Later in the afternoon, I talked to your live chat agent Echo again to see if I can get any help. However, the answer is still no. I told her I will log a complaint, she replied "FINE". What a great service provided to your customers........
Tip for consumers: NEVER BUY HERE!!!!!!!Ask Suki about DressLink
I ordered a bunch of stuff online thinking the stuff will be great. Everything came and is completely unusable. Swim suits made out of paper thin material with no stretch. even though i followed the size guideline nothing can be worn at all. I asked to return the items and they said i could but i needed to write them a list of the item numbers i am returning. so i did. they told me i cannot return that many items. I've been robbed. I didnt use pay pal either. 200 dollars down the drain. I should make a youtube review. Heres my order number 594315 since i know they are going to ask in the comments.
Tip for consumers: Dont do it.Ask Tasha about DressLink
First of all, I am not paid to write this review. If given a chance i would love to make a video blog about dresslink and all the things I've purchased. The first time I saw this website, I really doubt if they are really selling or a scam site. I tried to purchase just to test if this site is legit. Yes the prices are too good to be true. I don't complain at all about the quality because the website is providing details about the products. This is an "ONLINE SHOPPING SITE" there's a lot of advantage and disadvantages. I live in Philippines and I'm lucky enough that our post office is not asking too much fee for claiming the package, I paid (P100/package). Some items are too small maybe because it is an Asian size so better check the size chart provided on the product description.
Tip for consumers: *TIP : the more items you want to purchase, the cheaper the shipping fee.
Use EMS for orders 100 and above.
Be friendly to the customer service representative because they will be the first person to help you track and trace your parcel.
I bought a product described as a dress and in the picture it looks like a dress.....when it arrived it was the size of a shirt, I spoke to their customer service and their answer was "Hello, dear customer, Thanks for your email but you've had a look our website before you placing the order. If you have any further problems，please do not hesitate to send me message. Thanks. " Excuse me "CS experts" I did review the website and it clearly says DRESS. A dress doesn't show our ass....I even sent pics to this website and never got refunded only this amazing answer. Not buying here ever again! (actually it was not the first time I buy from them, but definitely the last one) Do not recommend this CS or products when are described one way and come the other way. Besides as a customer you do not get support.
Just before anyone says I am a dress link rep, I am not I received a massive order of about 30 items from dress link yesterday. I was full of apprehension after reading so many negative reviews on sites like this, their clothes are amazing I could not believe that for around £3-£6 I was getting stuff of a similar quality to primark, the jeans I got had topshop branding and they where AMAZINGG! Out of all 30 items only two didn't fit. A pair of shorts where wayy too large but again the quality was really good I have no idea how denim shorts can amount to £3 pounds because that's what I paid. Also one of the 8 dresses was more like a top as it didn't even cover my butcheek, but its still lovely quality and I'm able to wear as a top. A word of advice for all you complainers, is always use UPS or Fedex shipping, chinapost is risky and if you send with then you cannot blame dresslink for the poor delivery. My items arrived within 8 days with fedex which is a cheaper option for people in the UK. Also alwaysss and I stress always go a size up. I'm a size UK 8 and I always got an asian Medium. This site is great for anyone on a budget or who just cannot afford to spend £100s of pounds to get a measly few items. These other bad reviews confuse me but I will warn if you are a larger than a size uk 10-12, there is no way these clothes will fit, they are made in asia for asian sizes so is you have curves these can be tough, I had to do some gymnastics getting into some of the clothes. But all I can say is I'm impressed I saved alot of money buying a full summer wardrobe online rather than shopping in the uk. I hope any future buyers will atleast try out the site before they are put of by reviews because its a gem. Look at youtube reviews and hauls to get an Idea of what to expect.
32 Questions & Answers
About DressLink (from the business)
If you have any order troubles or need any help, please do not hesitate to email us via firstname.lastname@example.org. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!