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Here’s what consumers have asked with answers from DressLink staff and previous consumers.
Directly from China. Be prepared to receive items with holes or stains. I have stopped ordering from this company.
I've still been ordering on a regular basis. I am just a fan of their clothing and prices and have no incentive other than that to say positive things about them. I do think that 85% of items I purchase are really good and the other 15% will not be as expected, so I agree that some items can be not what I expect, but for all the good items, it's worth it to have the odd thing that isn't right. So maybe for some people when they've ordered two items and one isn't right, they feel really disappointed, but overall, I am happy with most of the things I buy and have been ever since. I am in Australia and maybe cos China is closer to me than the USA, postage has less issues, so there could be different post issues depending where you live. I do also try to pick items that are gonna work if they are a bit smaller or bigger than I expect, like shirts, or posh type tops and items like bags, so I could also have better luck because of what I choose. And like any online clothing shopping, it can be hard to get just the right size, so I do expect a little variation and when something is just too small, I have friends and family I have given items to, so that works for me and some have loved the items. So I have still been ordering regularly, such as I order an item or a few items together from there about once a month and have still been really happy and have received ever order I have placed. For me they take a month on average to arrive, but I am fine with that.
I don't recall the process, but they are not consistent. I would advise you against ordering from them as they are disreputable. If you read the reviews you will see that they have some shady business practices.
Dear, could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry. We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable? If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction. Have a nice day! Sincerely, Customer Service Department
Scam dont buy, they will dupe you. They will never ship your parcel nor they will respond to your emails or posts.
It's not a fraud, but the clothes are cheaply made and run two sizes too small, so you can't return them to China. If you do they just say they never got them. Order XL if you are a M.
Dear, actually we advice you to keep the shoes or send to your friend as gift, and we will try our best to apply a partial refund as compensation. And dear, if you have any problem, please contact our after sale service first, we will help you to solve the problem. Our email areservice@dresslink.com and sales@dresslink.com. Thank you in advance.
Total Delivery Time = Processing Time + Shipping Time Before shipping your order, normally we needs 2-4 days to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the delivery time. Thank you for understanding!
There should be an order number on the email that confirmed your order. Didn't you get a confirmation email?
