Denny D.

I'll start by saying that I usually write a review because I'm thoroughly disgusted at the actions of a particular company. And this time is no exception. I live in the USA. My fiancé/girlfriend lives in the Philippines with her family. Like many others nowadays we met online and fell in love. We've been together for a year and a half. I'm planning to go there and marry her so she can get a marriage visa to come to the USA. She grew up extremely poor. I don't want her to have to work for 6 days a week, 12 hours a day, for $50, which is common there. So I fully support her whole family. I pay their rent, utilities, buy all the food, etc. I send her money every week. I've used several different money transfer services. I hadn't used Remitly yet, but thought I'd give them a try since they "appeared" to focus on the Philippine community. I figured that since they are a Philippines only transfer company they would have more concern and be more sympathetic to the Filipino people. But that is absolutely untrue! It's just the opposite. They don't give a damn about the Filipino people, consider them to be scammers, and could care less if they're starving to death. Just listen to this almost unbelievable first encounter I had with their company. My girlfriend's family had run out of food and had eaten nothing at all for 2 days due to a communication problem between us. Very mistakenly I decided to try Remitly to send her some money, only $50. I filled out the form and sent the money assuming it would get there in minutes like most other services. My girlfriend called back about an hour later to say there was no money available for that transaction number. She was weak from not eating and it was very hot and she had to ride her bike a long ways to pick up the money. In my email there was a letter from Remitly saying there would be a one hour delay while they double checked my information. I couldn't understand why they had to do that. I sent from my Visa debit card that I've used a hundred times before. All the info was correct, so what was the problem? After waiting and waiting for a few hours I suddenly get ANOTHER email from Remitly saying I need to send them a copy of a document that has my address on it. WHAT? I just wanted my girlfriend to get the money and finally have some food, so I quickly sent Remitly a government document with my name and address. Even though it was ridiculous to have to go through all that just to send $50. In all the years I've been using transfer services I've NEVER had anyone hold up my transaction and ask for proof of who I am. They acted as if I was a suspected terrorist or something. But hold on, it get's MUCH worse. So my gf rides all the way back again to pick up the money... but it's STILL not there. She has to ride all the way back to the café again to call me on the PC and tell me the bad news. She says she's getting very dizzy and feeling sick. About another hour after I send the document I get ANOTHER EMAIL AGAIN. This time Remitly is telling me that I need to call their customer service dept! So I call them and ask What is the problem NOW? The girl says Well sir, we need to ask you some questions to further verify your ID. I couldn't believe they actually still wanted more from me just to transfer a lousy 50 bucks. I asked What do you want to know? She then began asking me EXTREMELY personal questions that were none of her business. Who are you sending this money to? Are you related to them? How long have you known this person? I was getting VERY VERY pissed off at her intrusive line of questioning and wondering what in the hell did all this have to do with sending money. How is it ANY of Remitly's business who I want to send money to? I THINK I'm old enough to make that decision for myself! But I wanted this over and done with so my poor hot, weak, very tired and hungry girlfriend could finally go home and eat. I explained to her my gf and her family hadn't eaten going on 3 days. And I told her she was my fiancé who I've been with for a year and a half, etc., etc. After all that she had the nerve to ask me if I've ever met her in person! I said Of course not, I live in the USA and I'm planning to come there and marry her. But she keeps going on and says Well has she ever visited you? I had just told her I hadn't been able to be with her yet and she still asks me that. After her extremely rude Gestapo line of questioning was finally over she says I'll talk to my supervisor. She comes back after a very long wait and tells me Sir, based on the information you've given me I'm afraid Remitly will not be able to complete your money transfer. I couldn't even believe what I was hearing. I said You mean Remitly refuses to send a measly $50 just for the fact that I haven't yet personally met with my fiancé? You can't be serious. What is your reasoning behind all this ridiculous paranoia? She said A lot of people in the Philippines are known to scam people for their money. Since you haven't met her in person we don't know if she is just scamming you. I kept thinking This can't be real. I said to her So you're telling me that because of the very remote chance my fiancé has been scamming me for a whole year and a half Remitly refuses to send my money to her? I said, Who the hell is Remitly to dictate to me who I can and cannot send my own money to? I don't need Remitly to police my actions and make sure I don't make any mistakes! And even if I did choose to send money to a scammer that's NONE OF REMITLY'S BUSINESS! I can give my own money to whoever I damn well please! I'm not a little kid and Remitly is NOT my mother! She just said Well that's Remitly's policy sir, goodbye... and hung up. I just sat there numbed from what I had just been told. It was just unbelievable. How could any company be so incredibly callous and coldhearted? And actually dictate to me who I should or shouldn't send money to? How can any company make it their business to police your money? I have many Filipino friends here in the USA. I was telling one guy what happened. He said Oh I know all about it... they pulled that same exact crap on me last year, and I was only trying to send $25! That's why I will NEVER use Remitly and neither does anyone I know. Remitly suspects all Filipinos of being scammers. They totally SUCK. I told him I was in complete agreement. They treated me like I was a terrorist, then insinuated my fiancé was just a scammer. Overly suspicious isn't even the half of it. This company is straight up paranoid. In America we go by Innocent until proven guilty... But un American Remitly has made it clear they believe in just the opposite... Guilty until proven innocent. In effect, Remitly condemns the people of an entire country for the actions of a small minority. In my book, that's way too close to being prejudiced and a racist. There are plenty of other transfer services. And I most certainly will not use the one that goes against my rights as an American citizen. Anyone who supports this company is doing an injustice to their fellow Americans... and the people of the Philippines. Message to Remitly: If you intend to do business with Americans... then you'd better act like one.

When I first stumbled onto GoBuu I was amazed at the prices and the quality seemed good and there were a lot of really cute clothes. I wanted to order around 20 or 30 items for my girlfriend and her 2 sisters for Christmas. I figured at these prices I'll only be spending a couple hundred bucks. So I spent around 4 hours hunting through the site for the best deals on the cutest clothes I could find. I enjoy finding the best deals and getting the most for my money. And even though I'm a guy I love to shop as much as any woman. Of course, my favorite way to shop is taking my gf to the mall and watching her model clothes for me all afternoon. Then take the best ones home. But all the items I was getting at that time were to be Christmas gifts so I was shopping for them myself. I spent a couple nights going through all the sales and clearance and more and there were quite a few items in my cart. I didn't want to lose them so I created an account. I came back the next day and tried to log in. But it wouldn't accept my password. Tried again and again... no way. So I had them send me a new password. But guess what... that one didn't work either. So I tried a third new password. Same crap. Now I was getting pissed off. I had a lot of items in that cart that I'd spent hours hunting for. I tried the Chat Line. But no one replied. So I decided the only way I could continue was if I created another account with a different email. I used another email I had and made another account. But it didn't tell me to check my email and verify like it should have. I tried to log in but it acted like I had no account under that email. I checked the email, but there was no message from them. I decided to try the Chat Line again. This time someone answered. Her name was Zoe. Her warm and cheerful greeting consisted of one "Hi". I said Oh good, someone's here now. She replied "Can I help u?" I told her what had happened and informed her that there was a major problem with the website. I waited but no reply. Couple minutes later I got "just a moment pls". I kept waiting... and waiting... waited some more... suddenly a link pops up. It was a link to reset the password. Then she said "Use that link to reset your password". I quickly replied Well I told you I already tried that THREE times and even created a new account but NOTHING works! I waited but nothing. Then I asked So are you telling me that the site is working now? I no sooner finished typing it out and BANG,,,,, she disconnected our conversation on the Chat Line. No response to my question and not a polite Can I help you with anything else sir? Not even a Have a nice night. Nothing. She just cut me off and left me hanging wondering what in the hell to do. All I could do was try to log in again. But do you think that worked? Of course not. I shut down my laptop completely and rebooted to see if that would make any difference but it went right back to the same sh*t. At that point I was highly upset, to say the least. I took down the support email and very intensely told them all the bull$#*! I'd just gone through with their website and the extremely rude Chat Line girl. Then I came straight here. And that's my experience with GoBuu.com. Frustrating... aggravating... irritating... stressful... and just like I said... A HUGE Waste of Time.

By the way, I don't believe the review here from sean l. It sounds totally fake and I think it's a plant from the GoBuu company. GoBuu has a sister site that's identical from the same company. Guess which is the ONLY other site that sean l. Has given a glowing review? I think at least one other review is planted also. Pretty pathetic when a site has to give their own fake reviews to have any good ones.

I've used many of the websites based in China. I've gotten very similar results from most of them... they sucked. Items out of stock that were listed as in stock and items that never seem to arrive at your house, either when they were supposed to... or ever. If you can think of a problem you'll experience it with a large percentage of the China based sites. When I placed my first order with Dresslink I wasn't hoping for results much different than what I was used to. But I was pleasantly surprised by my initial experience. I only ordered 3 very inexpensive pieces of jewelry just to test how the transaction would follow through. This website had a shipping option that I'd never seen anywhere else. It was actually the cheapest rate available, besides the free shipping which I already knew would take an average of 25 days to reach my house. The option I chose said the order would reach me in 8 to 15 days and it came with a tracking number. A legit tracking number I might add, as so many people complain of phony tracking numbers being given out by other China based sites. The price for this unusual option was less than three dollars for the 3 pieces of jewelry I ordered. To my amazement the order was delivered on the 8th day, the very earliest estimate given. I opened the package and there was one problem. The earring set had inlaid crystals and one of the crystals had fallen out during shipping. I emailed Dresslink and received a reply the very next day. They expressed an apology for the broken jewelry. I expected them to say something like Sorry it happened during shipping so we're not responsible since you had no shipping insurance. But the very polite customer service rep said we will refund your money right away or you can add it to your Dresslink Wallet for future purchase. I suggested that they just send me an alternate pair of earrings that were similar in price, but they said that wasn't feasible. I understood. By this time I was so impressed with how fast I got my order and the customer service response I was ready to place a bigger order so I told them to just credit the amount to my Wallet to use on my next purchase. When I checked my Wallet a couple days later the money was there just as promised. But BIG surprise. They didn't just refund the broken earrings... they refunded the entire order! Shipping and all! You can't beat that with a stick. My second order was received a few days after the last estimated date. But I have no doubt that was the fault of the postal service. The main thing is I received the order and it was exactly what I ordered. Keep in mind there were 23 pieces and with that many there is always a possibility of at least one wrong piece. But it was perfect. Now I have to comment on the prices. The prices on Dresslink are seriously close to actual wholesale. Many sites promote that they sell at wholesale but it's nearly always baloney. I've been in the wholesale/retail business for many years and I know the difference. Their clothes prices are lower than any other site I've found. I sent my gf in the Philippines 24 items of clothing, 3 skinny jeans, several various tops and blouses, a sexy little dress, a silken robe, hot lacy pantie and bra set, a beautiful necklace and earrings, running shorts, more lacy panties, and a cute pink purse with a long golden chain all for less than FIFTY BUCKS! That's right... I said $50. It was actually around $45. I'm gonna be honest... I'm a very good shopper and always find the killer deals. But the fact is there are many killer deals to be found on Dresslink, or I wouldn't have pulled that off. My girlfriend was blown away at how much stuff I sent her. She thought I spent a fortune. So that's my personal experience with Dresslink. If I get a raw deal in the future I'll post and tell what happened.

I first started selling on EBay when PainPal was just beginning there. In those days before EBay combined with PP money orders and cashier checks and even personal checks were the norm on EBay and every seller accepted them as payment. Every buyer was aware that their money order or cashiers check had to be cashed first before shipping was done. And everyone accepted the fact that if you paid with a personal check you'd have to wait until it cleared before your item was shipped out. I knew many sellers and neither they or myself ever once had a problem with a bad money order, cashiers check, or personal check. I never even heard of anyone complaining that those forms of payment were unsafe in any way. Then EBay execs got greedy for more of the seller's money. They realized that if they integrated with PreyPal they could force everyone to use their private method of money transfers and add yet another charge onto every seller's fees. The first thing they did when acquiring the link to PP was to write up new policy claiming that using money orders and cashiers checks and personal checks and literally any other method of money transfer was "unsafe for the EBay community". And naturally, the only way to really be safe on EBay from then on was to use Pain-in-the-$#*!-Pal. A lot of people were instantly duped by the way EBay cared so much about them losing their money to fraud. They failed to realize that there was never any fraud to begin with, and the only fraud was being perpetrated by EBay itself. PainPal was smart enough to not screw with the buyers accounts. That gave them enough satisfied customers and ratings to keep themselves looking respectable on the outside. It was the sellers who incurred all the fees anyway so why should any buyers complain? For a long time it was basically only the EBay sellers who were complaining about the extra fees and subsequent problems with accounts. But PreyPal was getting greedier and greedier. Pretty soon they were freezing seller's accounts right and left claiming "suspicious activity" and holding all the money in that account hostage for up to six months while they "investigated" the circumstances. They would often limit the account activity making it worthless to a seller until they were provided multiple documents proving to their satisfaction your ID was verified. They had every excuse imaginable why they were limiting or especially freezing your account. Many times the reasons they gave were totally sketchy and made no logical sense. But the victim had little if any recourse but to wait it out. It wasn't long before the forums were jammed with people complaining about their mistreatment by PreyPal. A lot of people were beginning to really hate PP. But they were stuck with EBay's "safety policies", which gave sellers no alternative to sell on EBay but with PP. But there were still a huge percentage of buyers who'd never experienced any problems with PainPal, and they were not convinced right away that these sellers who were complaining weren't just doing so because they were the ones who had to pay the fees. There are very few people who use PP for only buying that ever get their accounts frozen. That's because PainPal only goes after the accounts with large amounts of money sitting in them and those are usually always the sellers. Now there are many people who figure that if PP froze an account they must have had some legitimate reason that the seller isn't copping to. What I'm going to tell you right now will prove that is absolutely and completely untrue and will expose PreyPal for the thieves they really are. It was just by sheer chance that I was exposed to and told the truth about what goes on behind PP closed doors. A few years ago I met a man. The how, where, and why I can't elaborate on. But we were in a setting that caused us to speak frankly and openly with each other. The guy was obviously very distraught and had been for some time. I had just been talking about my current problems and concerns and that caused him to feel more comfortable in speaking openly with me. I told him he appeared very troubled and asked what it might be. He said he hardly ever got any decent sleep and his nerves were shot. Naturally I was curious why he was in that condition. He said it was all bcuz of the job he'd been doing, didn't make it clear how long. I asked How did your job cause you so much concern? He asked me if I was familiar with PP. I said yes. He then went on to explain that he used to work for PP but had quit bcuz he just could not take the strain anymore.
When asked why it was so stressful he proceeded to explain to me that the sole purpose of his job there was to choose random accounts to freeze for long periods so PP could make money with those funds. He said it was up to him to give some kind of BS excuse why the account was frozen and the money was being held. He said they paid him a large salary to do that and that's what enticed him at first. But after a certain length of time his conscience was killing him. He couldn't look himself in the mirror anymore and it was very difficult to sleep at night. It got so bad he was unable to perform his job anyway so he just quit. At the time that this occurred I wasn't aware of all the hoopla that had been arising about PainPal freezing accounts. So what he told me didn't mean nearly as much to me until I began reading about that had been happening for quite some time. I had quit selling on EBay long before that and wasn't aware of what was taking place there in recent years. But after I've read about what they've done to people I felt compelled to give my story and enlighten some of the doubting Thomas's who are under the impression that PainPal only does what it needs to for the safety of it's users. I'm sure there will be some who are skeptical about my submission. I can only say that this is what I was told and I had no reason to doubt the guy and personally believed every word he said. I can't imagine why anyone would want to fabricate a situation like that to involve themselves in. In hindsight I wish I would have pressed him for more details, but I really didn't realize the impact of what he was telling me, and bcuz of his distraught appearance it didn't feel appropriate.

At first glance the Mango PrePaid Debit Card looked to be a great card to have. Almost zero fees and they are the only card that is eligible to receive money from your PainPal account. Actually, the fact that they are even tied in somehow with PainPal should have raised red flags, bu xt it didn't occur to me at first. First off, I don't even know how the Mangomoney card even has anyone using it at all. I went to their online sign-up website to register for an account as I have done with many other prepaid debit cards. The information they requested was about as simple and basic as it could be. All they wanted was my name, birth date, and social, and address of course. I entered the info and immediately I got a message saying there was an error. They said their system was not able to verify my information at this time. What? They couldn't even verify my name, address, or social? I sent an email and advised the company of the situation and asked how to work around it. Then I called the number they provided. The rep I got told me that sometimes their system makes a mistake and said I needed to try entering my info again in 24 hours. I waited the 24 hours and tried again and I still got the same error message. Then an email response came in and it told me that I needed to try a different browser. So I tried again using a different browser on my PC. Same error message again. Now, let me make it clear that I am 58 yo, born and raised in California, been here all my life. Same name and social always. I've had drivers license, bank accounts, many other prepaid debit cards, all the usual, normal types of services that require a valid ID
And verification. Any time I apply for anything it sails right through without a hitch. Never a problem of any type until... the Mango money card. So I did everything they told me. Although it was a little strange that I inquired three times and each time received a different resolution to my problem, none of which worked anyway. After the third attempt I began to realize that this was ridiculous. The error message kept telling me that their system was unable to identify some part of my information. What part could that possibly be? My name, birth date, and social. What could be so hard about identifying any of those three most basic forms of ID? I called customer service again. I told the woman, sounded like Philippines, what I had been experiencing. I wanted to know what part of my info were they having a problem with so maybe I could help with some additional info to correct the situation. She said they cannot give out that information. I asked so what can we do to rectify this situation. She said some part of my info was not able to be identified, even though that was obvious by now. I said, I realize that... so what do we do to work around that problem? Again she said, Our system is having a problem identifying a part of your ID. I asked her several different ways how we could make this work and every single time she said the exact same thing as if she hadn't heard a word I said. I told her that when their was an ID problem with any other institution they always asked me personal questions pertaining to my public info on the net. She said Well, our system apparently can't locate any public info on you to verify your information. I said, So you're telling me that your system is flawed in some way because it can't perform the simple functions that every other company has no problem with. Her answer? I'm not allowed to give out that information. In other words, I can't tell you that our system has problems. After 20 minutes of going around and around with her robotic answers I asked to speak to someone else. She immediately got very defensive and tried to convince me over and over that no one else could change the outcome of my refusal. If their system denied me then that was the last word according to her. I said OK fine, but I still want to speak with someone else. She put me on hold for a very long time. Then she came back and said Sir? As if she wasn't expecting me to be there. I said Yees... right here. Oh... I'll transfer you right away. Thought she already did that? Another even longer wait... hello? Yes, I'm still here and not leaving. Oh... yes sir... I'll transfer you right away. AGAIN? How many times can someone be transferred right away"? It was very obvious at that point she had been stalling me and hoping I'd give up and leave so she wouldn't have to deal with it anymore. After it became apparent I meant business and wasn't being driven away she finally switched me to a "supervisor". From the sound of her voice the only thing she was eligible to supervise was the middle school softball team. I explained the situation and told her it was extremely frustrating and aggravating that my info was being rejected when I'd never had any problem like this before and there was obviously no real reason for it. Immediately she started in with all the same "remedies"... wait 24 hours... did that... use different browser... did that... since that wasn't blowing me off she casually said OK sir, then you need to wait one month and try again. One month? I said How will that change anything? She said, That will give our system time to regenerate so it can process your information fresh again. I wasn't falling for that load of crap. I said, Uh. I don't see how it could possibly take a lightning fast computer a whole month to "refresh" itself. She could see I wasn't going for her lame $#*! story, so she began trying to steer me away to other prepaid debit cards. I told her I knew all about all the other cards and that's why I wanted to try this one. She kept on telling me all the benefits of the American Express debit card. I said I know about it already, but too few merchants accept it. I kept asking her how we could get around this seemingly minor problem of simply verifying in another way whichever part of my ID was having a problem. Same robotic reply as the rep... we're not allowed to give out that information. I said, So how can I possibly know which part of my ID is supposedly having a problem and try to correct it so my info will be accepted? She had no logical answers for anything and knew I wasn't gonna let up. So she suddenly hits me with what she figured would just squash any further questions. After everything she'd already told me she suddenly says Actually there's nothing we can do for six months anyway. I said, Six Months? Why is that? And she lays out the biggest load of pure bull$#*! I'd heard yet... She says, Because "actually"(again) it takes six months for the computer to "clear itself" of all the applications you've submitted... so there's nothing that can be done for six months. First it's another browser, then it's 24 hours, then it's one month, and now the "actual truth"
Six Months. I was so dumbfounded that she could seriously say something so incredibly stupid and ridiculous that I barely realized she'd said so Have a Nice Day and hung up.
The thing that really concerns me now is that Mangled Money has my social floating around in its flaky $#*! system just waiting to be accessed by one or more of the highly trained employees who actually draw a paycheck there. If I'd gotten the run around from just one inept rep my complaint wouldn't hold much water. But remember... I talked extensively to two customer reps and a "supervisor". Now I figure it as a blessing that their system is so flawed it denies perfectly eligible applicants. After knowing what the staff is like and how they operate, there's no way in hell I want them managing my money.

Banggood is one of those typical China based websites that promises the moon but gives you only moonbeams. They have all the usual excuses why your order is delayed over and over and over. Sure, they'll respond to your inquiries. But what good is it when all they hand you is a load of crap to string you along week after week. I don't like being lied to right to my face. And that's exactly what they do. I ordered about $22 worth of earrings and necklaces. Right off the bat red flags were raised when the order form didn't enter the correct earrings several times. There was a style that came in several colors. But when I chose the different colors and entered them into the cart they all came out one color only. Fortunately I noticed that before I completed the checkout. Otherwise I'd have gotten 11 pairs of earrings all exactly the same. I sent a message to customer service asking how that could be rectified so I could place the order. They wrote back and said they were working on it and would have it all correct soon. I took their word for it and placed the order. Their website states that they process in one to days on all orders. It also claims that the free shipping will reach you in 3 to 6 days. So at the latest estimate you should have your order in 8 days at the most. But after six days of waiting my order status was STILL PROCESSING! I sent them a message saying I didn't want to hear any of their excuses, just send out my order. So what do I get a day later? A message giving excuses why they've been unable to ship my order. They tell me some of the items were out of stock. How many times have I heard that load of bull$#*! from China based companies. It's always one of the first reasons they lay on you as to why your order isn't even processed after days or weeks of waiting. If you go along with it they know they've got a sucker on the line and they will play you until you're ready to drop. These websites never update their listings to show when an item is out of stock. They'll wait until they've got your money then they'll inform you the item is out of stock. And it could be months or never if it ever does come back. Another game this website plays with customers very frequently is telling you your items are coming from a USA warehouse so you'll be getting them in 3 to 6 days with free shipping. It's total bullsh*t to get your money then they ship whenever they feel like it from China. They'll say anything and everything to get your money then when they've got it the whole story changes and you're at their mercy. Think about it... what recourse do you really have with a company in China? NOTHING. After three more days of waiting my order was already passed the longest estimate for a delivery date. But guess what? It was STILL PROCESSING! Now there was no doubt this was just a common typical China based scam site. Oh, no doubt they get enough orders filled and delivered to wrack up some five star ratings. But whether or not you'll get that service is a total crapshoot. If you like to gamble and can deal with everything you'll go through if you lose then this is the mail order service for you. By the way, at the time of this writing my order status is
STILL PROCESSING!

On Jan. 28th I ordered and paid for a phone tablet and earphones and a toy car. I paid extra for the expedited shipping so it would arrive in time for my bride-to-be's birthday. I realized their would be a 7 day delay because of the Chinese New Year holidays. But the website stated they would resume normal business on Feb. 5th. On Feb. 6th they notified me that my order could not be shipped to my fiance' unless I paid an additional $30 shipping charge because my fiance's location was in a "remote area". I was pissed off because nowhere on the site does it warn you that the shipping charge could possibly be more than twice the original cost given. I refused to pay the $30 more and told them to instead send the order to my address in the USA(fiance' is in the Philippines). Two days later on Feb. 8th I received confirmation of my address change and they asked me to "kindly" wait a few days more for the processing. I submitted another ticket on the 9th asking them to please send my order as quick as possible so it would be in time for my fiance's birthday. They say they will reply within 24 hours excluding holidays and weekends, but of all the tickets and add-on messages I submitted not one was answered in 24 hours. The ticket on the 9th was not answered until 7 days later on the 16th! And the reason they gave for the delay was the Chinese New Year holidays which had already ended TWO WEEKS prior to then! I waited and waited and kept checking the status of the order but every day it said "PROCESSING". Finally on Feb. 13th I called the support chat line and asked what was the processing time. "Ivy" said she would check the status of my order. I talked to 3 different women all supposedly named Ivy. She came back and told me the order was delayed because 2 items were OUT OF STOCK, the tablet phone and the earphones. So after waiting for the holidays and being told to pay $30 more for shipping and then 4 more days to change address and 5 more days for processing I'm told they never even had the items in stock! She told me if I wanted to order a different tablet she could compensate me for all the delays by offering me a 6% discount coupon. I told her that was ridiculous as my email box was full of 8% coupons from them. So the next day on the 14th I sent a request to cancel the original tablet and send an alternate that was nearly identical but $9 cheaper. This tablet said it would be processed and shipped out in 24 hours. I waited 48 hours and nothing. I received no confirmation of changing my order to the other tablet even though I did it as "Ivy" told me to and supplied a new order number for that tablet. By the next day Feb. 17th I still had not received a reply on my original ticket since the one I got on Feb. 8th. TEN DAYS and no reply. By the next day the 24 hour tablet had still not been processed after 4 days. I submitted ANOTHER ticket and said I wanted either the alternate tablet expedited immediately or an immediate refund. I also said I wanted to be issued a store credit for a refund on the expidited shipping fee I paid for as compensation for the order not arriving far beyond the given timeframe and for all the aggravation, frustration, outright lies, inexcusable delays, and ruining my fiance's birthday. It's been 2 days since I issued that ultimatum and to no one's surprise I have not received a response. Very obviously this company totally SUCKS. I wish I would have read all the hundreds of reviews on this site and many other sites who are saying the exact same things as me. Unless you really enjoy waiting and waiting and can afford to throw your money away do not send your money to acrappydeal.com... UPDATE: I got the response message you see here from ahappydeal a couple days after I posted the review. I also got an email from them saying they would take care of this matter, the same way they say it here. I waited 2 days and heard nothing so I issued them an ultimatum. I said I definitely did not want any of there products shipped to me at this point. I said I have read too many reviews about people having major problems with getting their warranties honored. I said the ONLY thing I wanted now was a quick refund of all the money I had sent them a month ago. By this time I wasn't pushing for compensation since I was canceling my order anyway. Even though in the letter here they state they will grant me some form of compensation for all our trouble they've put us through. Anyway, I finished my ultimatum by saying that if they did not refund my money within 48 hours I would begin posting very damaging reviews on my list of 50 review sites. A few hours before the deadline they sent me a message saying that all my products I ordered were in stock now, and asked if I wanted them shipped to me or still wanted a refund. Even after I had distinctly told them 3 times I wanted nothing now but a refund they still tried one more time to put me through more of their bull$#*!. I answered a very resounding NO and got another message the next day saying my money would be refunded in full by PayPal. Two days later it was in my Visa account. And two days after that I sent the cash to my fiance' in the Philippines and she went to her local mall and found a much nicer tablet for even cheaper than the one on acrappydeal.com.