I ordered UGG boots for a Christmas present. From Dress Inn. I was sent one size 6 and one size 3 boot! They agreed to give me a refund and sent me a returns label. I posted the item back on the 30th December 2021. It was received by them on the 4th January 2022. I have a Royal Mail Tracked Delivery to prove this. I have asked for my refund numberous times, and I get the same answer every time " We have not received you parcel'. I paid £129 for the boots. I want my money back, but cannot get anyone to answer me. Just ' We have not received your parcel'.
Im at my wits end.