I purchased a pair of white heels that didn't look like they were designed for a bride. Ladies, if you are on the market for white heels, you know this is a challenge. Long story short, I found a pair I fell in love with at the Vaughan Mills location. Price was not an issue cause I wanted them so badly. I purchased them last year and this year, they ripped. The store manager turned me away calling the rip a "wear and tear". I contacted their C. S. by telephone and was told they have 1 year warranty with receipt. I got 2 different answers but both were rejections. Besides, they do not allow any returns or exchanges on purchase. My co-worker purchased a pair of ballerina flats to wear around the office (carpeted). The shoe peeled away from the sole only 1 week later. She too was turned away. The store offered to glue the sole lol