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T W.

  • 2 Reviews
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  • 0 Thank Yous

Experience: Computers & Technology, Law & Government

Member since December 2019

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2 Reviews by T

12/25/19
This service is great! I started using this service as soon as it was developed. I haven't been as keen on maintaining my website when Gutenberg first came on the scene, but I've revved back up and have been blessed to still have WPMUDEV holding down the fort in the background. The customer support has been awesome. They are always proficient at responding back when there's an issue, and they 're always keeping me apprised of how to resolve any scenario, even if it's not their issue.
12/19/19
I signed up for this service on May 13, 2018, for $9.99. I used the service once that same day and could have sworn that I'd canceled it promptly after that one and only usage. In reviewing my credit card statements (due to another issue) I now see that they'd been deducting $38.95 monthly for over a year!
On May 23, 2019, that's when I'd noticed an, ID True.com charge on my banking statement account which was unfamiliar to me. I'd called them and asked for a refund which they'd sent back to me on May 25, 2019, for $38.95. I'm now checking my emails for this unethical company and there was never any monthly notice of a price increase nor a monthly notice of billing. During that entire year, of being charged $38.95 when the initial fee was $9.99, I'd only received four messages from them: two on the day I'd signed up and one on the day that I'd re-canceled, and the other was two days later when they gave me a $38.95 refund for one month. They owe me an additional $428.45!
If need be, I will start a Class- Action Lawsuit, after now seeing all these bad reviews. Talk about unethical business practices. This website was a total scam, and the operators need to be prosecuted.

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