Toni C.

I purchased a ticket to see a Chargers game. First of all they should clearly state BEFORE purchasing, that a hard ticket would need to be printed. Telling a customer that in the fine print of the purchase agreement is not sufficient enough to keep people from losing their money. After tailgating I had to go three miles away to a place to print this ticket. Mind you the game has already started. Once I got to a computer it said that the ticket was downloaded but it would not pull up on the computer screen, so there was nothing to print. That seems like a server problem, not a user problem. When I called I was told they could not refund me, even though the ticket was never scanned and I would have to get letterhead from the stadium stating it wasn't scanned. Well the stadium does not provide such letters. I'm sure that this company can see it wasn't scanned, everything is computerized for goodness sake! I even suggested that I would be happy with a 50% refund to show good faith! I am very disappointed not only did I lose money, I wasted time going to a print shop, and I was denied entry! I was advised by the stadium to use NFL ticket exchange, ticketmaster, or just order from the box office. Very unreasonable company, never buy from them!