For the better part of twenty years most of my deliveries came via UPS. For the most part they actually arrived and were dumped (not placed, just dropped) at my door, and very often literally thrown up the stairs to my second-story apartment, where they would usually land in front of somebody elses door or just in the middle of the hallway somewhere. Very often when this happened these deliveries would be visible from the outside of the building and I and my neighbors have actually seen these package being carried off by thieves, who would tear the boxes open behind the buildings, take the contents, and leave the remnants in the landscaping with recipients name and address clearly visible, which, adding insult to injury, would result in a fine by the homeowners association. Packages delivered like this often ended up breaking and/or spilling.
I have since moved from a major metropolitan area to a tiny university town. For several months I received my deliveries with no problems whatsoever. I noticed they were still thrown at my door, although the UPS truck can literally park 6-10 steps away from my front door.
Then the nightmare began.
My neighborhood appears to have gotten another driver, who seems to be incapable of actually delivering anything. It all started out innocently enough with a notice stuck on the door stating we missed you or whatever equivalent is actually stamped on these sticky notes. I thought it strange as three people including myself were home at the time and none of us heard a knock or the doorbell ring. Upon tracking the deliveries I found that they would be available for pickup several miles away the next day; the reason I have things delivered is because I am unable to pick stuff up anywhere as I am handicapped.
That first time I scheduled re-delivery which was not available that week but only the following Monday. Without notification, and only because I checked tracking, on Monday afternoon I discovered that the deliveries had been re-scheduled for that Thursday. Im getting increasingly annoyed at this continued demand for a presence at home when in the past all UPS ever did was throw packages at my door. When I call to complain or reschedule or anything at all I first have to wade through the user-unfriendly phone system every time which forces me to state a bunch of nonsense to actually get to a human being that is invariably rude and unhelpful. It was made clear that delivery is now dependent on discretion of the driver as to whether the area is unsafe, the package may get wet, depending on the value of the package, blah blah blah insert excuse here - since when has anybody ever given a rats patootie, please just keep on throwing stuff at my door, for crying out loud. If I wanted or expected to sign for a package it would not be for anything sent via UPS.
Subsequently I have continued to find notices stuck on my door and not one single package has actually been delivered for some six weeks now. Most times there has actually been someone at home, myself included, and neither I nor anybody else ever recalled having heard a knock or the doorbell ring. We all thought we were losing our minds till I started looking for reviews and found that it is apparently quite common now for UPS carriers to sneak up and leave notices and not actually deliver. I dont understand why; it takes more time and effort to write out a notice and sneak up to the door and stick it on the door than just dropping the package or just throwing it at the door. The latest problem UPS has begun to cause me is that due to being unable to deliver my packages after however many random attempts, my stuff gets returned to sender but I am unable to track it beyond being sent back to whatever UPS hub signed for it, so Im running into a lot of trouble getting my money refunded because the sender never gets it back.
I have no problem with UPS drivers using their discretion but for heavens sake knock on the door or ring the doorbell or blow the horn or do something besides blinking to alert us to your presence.
I have cancelled orders that are due to be shipped via UPS and will no longer purchase from otherwise useful sites like Amazon. There is absolutely nowhere to complain about this thoroughly lousy service and I have had enough.
September 2018: unfortunately it is impossible to not use UPS. After a few months of lousy service things stabilized a bit and there were not too many issues. Of course, that couldn't last. Last week a package was delivered several days before it was expected; the recipient was unavailable but as it happened, I was. This was not as good as it might appear; I am handicapped and it took a tremendous effort for me to get to the door, and after signing for a box (with cleaning supplies, why was a signature even necessary?) the driver tries to hand me a very heavy box which I had to request be placed on the floor. I asked if there was anything else and was told there was not.
Later there's a we missed you note stuck on the door. WTH?? I was home. Instructions were left to pick package up at UPS store. WE HAVE THINGS DELIVERED BECAUSE WE ARE UNABLE TO GO TO THE STORE. ARGH! We were told that driver did not see a car in front of the home and assumed nobody was at home. Recipient managed to get a ride to the store several days later AND THE PACKAGE WAS NOT THERE. Store attendant could not find package and unsuccessfully tried to contact driver for the delivery area. It is now more than a week since package was supposedly left at UPS store but it has completely disappeared, tracking shows it is still out for delivery.