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5 Reviews by Timmy

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GlassesUSA

GlassesUSA

5/6/18

I had left a 4 star review originally; several months later had to reduce to 3 stars. Now, this company deserves negative stars from me.
Had ordered some prescription progressive glasses from this company early 2018. They arrived within exactly 10 days of placing the order. Quality wasn't great, and GlassesUSA does not polish their lenses - this is a huge deal for those with thick lenses. The color began peeling of the arms of the metal frame glasses within several weeks. Price was okay, so in August 2018 I ordered some plastic prescription progressive sunglasses. As of October 2018 my calls, chats, and emails only caused tickets to be opened and updated, and my emails were always forwarded to the production, appropriate, or relevant departments (in that order) and I'd never hear from anybody again. Nobody could tell me where my glasses were and they never changed from being "in production" for more than two months. Finally asked for a refund, GlassesUSA said they issued it but it has yet to be credited.

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UPS

UPS

2/12/18

For the better part of twenty years most of my deliveries came via UPS. For the most part they actually arrived and were dumped (not placed, just dropped) at my door, and very often literally thrown up the stairs to my second-story apartment, where they would usually land in front of somebody elses door or just in the middle of the hallway somewhere. Very often when this happened these deliveries would be visible from the outside of the building and I and my neighbors have actually seen these package being carried off by thieves, who would tear the boxes open behind the buildings, take the contents, and leave the remnants in the landscaping with recipients name and address clearly visible, which, adding insult to injury, would result in a fine by the homeowners association. Packages delivered like this often ended up breaking and/or spilling.
I have since moved from a major metropolitan area to a tiny university town. For several months I received my deliveries with no problems whatsoever. I noticed they were still thrown at my door, although the UPS truck can literally park 6-10 steps away from my front door.
Then the nightmare began.
My neighborhood appears to have gotten another driver, who seems to be incapable of actually delivering anything. It all started out innocently enough with a notice stuck on the door stating we missed you or whatever equivalent is actually stamped on these sticky notes. I thought it strange as three people including myself were home at the time and none of us heard a knock or the doorbell ring. Upon tracking the deliveries I found that they would be available for pickup several miles away the next day; the reason I have things delivered is because I am unable to pick stuff up anywhere as I am handicapped.
That first time I scheduled re-delivery which was not available that week but only the following Monday. Without notification, and only because I checked tracking, on Monday afternoon I discovered that the deliveries had been re-scheduled for that Thursday. Im getting increasingly annoyed at this continued demand for a presence at home when in the past all UPS ever did was throw packages at my door. When I call to complain or reschedule or anything at all I first have to wade through the user-unfriendly phone system every time which forces me to state a bunch of nonsense to actually get to a human being that is invariably rude and unhelpful. It was made clear that delivery is now dependent on discretion of the driver as to whether the area is unsafe, the package may get wet, depending on the value of the package, blah blah blah insert excuse here - since when has anybody ever given a rats patootie, please just keep on throwing stuff at my door, for crying out loud. If I wanted or expected to sign for a package it would not be for anything sent via UPS.
Subsequently I have continued to find notices stuck on my door and not one single package has actually been delivered for some six weeks now. Most times there has actually been someone at home, myself included, and neither I nor anybody else ever recalled having heard a knock or the doorbell ring. We all thought we were losing our minds till I started looking for reviews and found that it is apparently quite common now for UPS carriers to sneak up and leave notices and not actually deliver. I dont understand why; it takes more time and effort to write out a notice and sneak up to the door and stick it on the door than just dropping the package or just throwing it at the door. The latest problem UPS has begun to cause me is that due to being unable to deliver my packages after however many random attempts, my stuff gets returned to sender but I am unable to track it beyond being sent back to whatever UPS hub signed for it, so Im running into a lot of trouble getting my money refunded because the sender never gets it back.
I have no problem with UPS drivers using their discretion but for heavens sake knock on the door or ring the doorbell or blow the horn or do something besides blinking to alert us to your presence.
I have cancelled orders that are due to be shipped via UPS and will no longer purchase from otherwise useful sites like Amazon. There is absolutely nowhere to complain about this thoroughly lousy service and I have had enough.
September 2018: unfortunately it is impossible to not use UPS. After a few months of lousy service things stabilized a bit and there were not too many issues. Of course, that couldn't last. Last week a package was delivered several days before it was expected; the recipient was unavailable but as it happened, I was. This was not as good as it might appear; I am handicapped and it took a tremendous effort for me to get to the door, and after signing for a box (with cleaning supplies, why was a signature even necessary?) the driver tries to hand me a very heavy box which I had to request be placed on the floor. I asked if there was anything else and was told there was not.
Later there's a we missed you note stuck on the door. WTH?? I was home. Instructions were left to pick package up at UPS store. WE HAVE THINGS DELIVERED BECAUSE WE ARE UNABLE TO GO TO THE STORE. ARGH! We were told that driver did not see a car in front of the home and assumed nobody was at home. Recipient managed to get a ride to the store several days later AND THE PACKAGE WAS NOT THERE. Store attendant could not find package and unsuccessfully tried to contact driver for the delivery area. It is now more than a week since package was supposedly left at UPS store but it has completely disappeared, tracking shows it is still out for delivery.

Avianca

Avianca

2/12/18

Have flown Avianca numerous times without any trouble at all beyond the usual Avianca annoyances. Hence one star beyond one.
A flight change currently costs a ridiculous USD $300.
However, beware if you ever have to cancel your flight. Make a careful note of every exact date and time you call, the name of the person you spoke to, and of every single transaction you make online; none of this will ever be emailed to you or available to you. Be prepared to call and call and call and have any and every excuse you could possibly ever invent thrown at you, and be prepared to wait a year for your refund. I have gone though countless policy changes that nobody knew about. Just about every time I call I have to wait until mañana, Monday, next month, next year ... why? Because my request cannot be processed at this time, because I need to call back <whenever> to speak to a supervisor to see if they can expedite... expedite what? I requested a refund for a cancelled flight eight months ago, why has it not even begun to be processed?
After eight months of this nonsense I was finally informed that my refund was approved and I should see it after the 15th of the next month. Why so long? Avianca has been holding my money for more than eight months and frankly I need that money. Well, I was told, I should be happy because my refund was approved. I still have to wait for more than a month before I can even complain about it again should that be necessary, and at this point I am pretty sure it most probably will be necessary.
I have read some pretty awful reviews about this airline and in all honesty for the most part they've been good enough in my limited experience. My nightmare with Avianca began eight months ago when I cancelled a flight with them instead of paying yet another $300 in change fees - for two change fees I can buy an additional flight, especially with another airline. Now I am dealing with the continued frustration of constant MAÑANA. Avianca is a Colombian airline but if they do business with the rest of the planet they really need a more up-to-date business model. I for one am never flying with Avianca again if I can possibly avoid it.
I wrote the above review in February 2018. It is now May 2018 and I have yet to receive my refund. Upon calling I am told that a special case will be opened on your behalf - I have lost count of how many special cases have been opened. I began sending emails some 4 weeks ago; when I get an email answer they get my name wrong and apologize for the delay, as refunds must be approved by managers. My refund was approved - and authorized - three months ago. Im still waiting. After numerous subsequent emails I was provided with an additional email address. Have not heard anything. I am now writing 2-3 emails a day demanding an update on the status of my refund. Its been almost a year now. They have more than USD $720 of my money.
July 2018: after more countless emails to Avianca's Refund Central Department and three other avianca.com email addresses where I was given every runaround and excuse under the sun, I finally received a check for less than half the amount that was owed to me. In June all information pertaining to my refund had completely disappeared from Avianca's website; it didn't occur to me that this was possible so I hadn't printed it.
During this whole ordeal I heard from various friends and family members who have been egregiously screwed over by Avianca in numerous ways over more than 50 years.
Needless to say I am never using this airline again.

Tip for consumers: If you cancel a flight, you will be instructed by a customer service rep to do it online. You will get absolutely no record of this request, so make sure you note the instructing CSR’s name and the exact date and time of your online cancellation, because you will need this information, if only to counter whatever they try to tell you you didn’t do. Note date, time, and name of any and all other phone calls made to Avianca. Chances are you won’t need it but it can be useful.

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Shoes.com

Shoes.com

12/18/17

One star is far too generous. Deceptive, dishonest, untruthful company.
Placed an order I tried to cancel right away as the promotional code I received was no good for a brand I chose which was advertised in that promotion - turns out there is no way to know that except after checkout. Order could not be cancelled, nearly $150 was charged to my credit card, and shipped. Would never have placed this order if not for the so-called promotion offered. Upon tracking several days later discovered order had been yanked during shipment and returned to sender, without my being notified. More than 7 weeks and 9 emails later I am still waiting for my refund, getting all sorts of excuses and explanation that refund will be processed in 3-5-7-12 days and blah blah blah. I need some boots for the winter and really cannot afford any until my $150 are returned.

Zulily

Zulily

12/14/17

Have gotten some really good things and some really lousy things from Zulily. The first items I ever ordered were two different tables which arrived in excellent condition and are good quality. Got a refurbished iPad that had clearly been used before but has turned out to be a terrific purchase.
The jewelry is impossible to give as the gifts intended, it is too junky. As so many others have mentioned, clothing sizing is WAY off, sometimes even with the same brand. Most of the clothing Is made of genuine polyester no matter what it is advertised as. All the shoes were spectacular fails, sizing is off and they are made of hard non-breathing plastic though often advertised as leather, and are ridiculously overpriced for plastic shoes; every single pair of shoes and boots have gone unworn in their boxes to charity. It was with the shoes that I began to suspect that Zulily traffics in factory rejects. Every "set" I received was incomplete: sheets, snacks, socks, seeds, kitchen towels ...
Do your research, do your homework, do it carefully. Look for the item on Amazon or eBay or anywhere else online and read the description and the reviews. If it is a brand you are familiar with and you find something you truly like, go for it - but DO NOT BUY shoes. I stopped buying at Zulily after six months, and a year later I no longer have any of the clothing, shoes, or jewelry I purchased from them, the stuff is just unwearable.
Removed CC and deleted app. No more.

Tip for consumers: Do your research carefully

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Timmy Has Earned 16 Votes

Timmy G.'s review of GlassesUSA earned 4 Very Helpful votes
Timmy G.'s review of Avianca earned 4 Very Helpful votes
Timmy G.'s review of Zulily earned 5 Very Helpful votes
Timmy G.'s review of Shoes.com earned 2 Very Helpful votes
Timmy G.'s review of UPS earned a Very Helpful vote

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