AviancaReviews 16

This company is Garbage, there are other options, you will regret flying with this company, I booked round trip from Seattle to El Salvador, due to missing my departure, they cancel my returning trip and forced me to rebuy my ticket with over 20 empty seats on the plane, these said it all about this greedy company, over 5 hours flight from el salvador to san francisco and no snack or drinks,.

THIS IS THE SECOND TIME THEY ARE STEALING 4000 FROM ME. I AM LOOKING FOR MORE LAWYERS AT THIS MOMENT. THEY ASKED ME IF I WANT A REFUND I HAVE TO SUBMIT THE SOCIAL, ADDRESS, BANCK ACCOUNTS. PHONE NUMBER, EMAIL ADDRESS AND I REFUSED TO DO SO. THEY ARE FROM OVERSEAS, I PAID WITH CREDIT CARDS WHY THEY WANT MY PRIVATE INFORMATION. THIS AVIANCA IS UP TO SOMETHING. I AM SO MAD. THEY DID NOT LET MY BROTHER AND HIS SON FLIGHT TO ECUADOR. I CALLED THIS PEOPLE SO MANY TIMES AND NOW THEY DO OT EVEN ANSWER THE PHONE THEY TOLD ME THE LAST TIME, DO THE REFUND COMPLAINT VIA EMAIL. I HAVE SENT MANY AND NOBODY ANSWERED BACK SO. I ALREADY COMPLAINT TO DEPARTMENT OF TRANSPORTATION AND I TALKED TO A LAWYER TOO AND LOOKING FOR MORE LAWYERS. SOMEONE HAS TO DO SOMETHING. I WILL FIGHT BACK UNTIL THEY GIVE ME MY MONEY BACK. THIEVES. IF ANYBODY WANTS TO GET TOGETHER TO FIGHT BACK. LET ME KNOW.

The most racist and ignorant airline ever! Incredibly rude, while boarding, they kept asking me if I was Russian or if I was flying there (even though I showed my non-Russian passport and my flight info). They singled me out for additional checks and kept asking me to indicate my whereabouts! Then they asked me to hand them over my passport and took a picture of it and sent it somewhere through WhatsApp! I have no idea who has my data and what will they use it for. No one told me what was wrong, they were just rude and very clearly kept an eye on me as if I were a criminal. I was so scared and the entire experience was traumatising. Afterwards, I kept contacting the airline for an explanation but no response. I have never been treated that badly and would rather take a bus across the continent than fly with them again!

The airline doesn't care about the passenger. All they care is about making money. They won't even refund my flight even my reasons are valid enough. During your flight, all food must be purchase even water. They are cheapskate and will charge you for anything. The cabin crew are not friendly and doesn't even greet you well. They don't care and one of the most unprofessional airline in the world. I hope they get the katma that they deserve. They can have all my money they want for now, but later karma will get them. I believe in karma and I hope I will get justice from them when I get even. Boycott their unreliable brand.

Avianca is by far the WORST airline to do business with. I am shocked at the HORRIBLE level of service that was provided not once, but buy 4 different agents. Not only did all agents place us on hold for an hour at a time to be provided no resolutions, but also that when a customer is adamant and wants to speak to the supervisor the supervisor REFUSES to take customer calls from their agents. What kind of business is this? How can company's SUPERVISORS push back on their agents and refuse to take CUSTOMER CALLS. Ever single time they placed us on hold they "swore" they were talking to their "supervisor" but never provided updates they would hang up after one hour. The final agent we spoke to also placed us on hold and when he came back with again no resolution other than pay $480 for THEIR mistake (indicating to us they will keep the ticket "open"), but after we told him the previous agent had us on hold for one hour. The other agent goes (in exact words) "It's whatever". Avianca are you kidding me? "It's whatever". These are the agents you hire and that you allow to speak to your customer to represent your company? We have flown Avianca several times, but this will be our last. I will ensure I advice my family and friends and their friends and so one to NEVER fly with such an j professional, poor, and no class having airline. Avianca get your mess together and do better because you just lost business from not only my husband and I but from several other people who we will advise and those that will read this post.
**Buyer Beware** save your money and fly with another airline who actually values their loyal customers.

I'd give 0 stars if I could. Long story short, this is a horrible airline to work with if you have a family emergency and need to make quick adjustments. I understand you can put things in writing where people purchasing economy airfare relinquish their ability to reschedule their flight without fees, but you'd think that a $422 one-way 6-hour flight pre-purchased 1.5 months ahead of time, made by someone who's flown with you before, who has had a family emergency where their father had a heart attack and is undergoing life-saving surgery, you would morally think charging them $962 dollars in penalties to reschedule their flight to same day is a little heartless and unethical. (Bringing my grand total to $1,384). ESPECIALLY when there were open economy seats available on 3 flights leaving that same day. But no, I have to pay almost $1,000 in fees and penalties to upgrade myself to first class just to be able to change my flight since you treat S and XS ticket holders like trash. Icing on the cake is that you can clearly see on Google flights that it would only cost $600 for a one-way ticket if I'd wait 2 days to fly out.
Their website is not user friendly, the customer hotline was very unhelpful, and I was told the supervisor didn't have time to talk to me or there wasn't one available. My experience was similar when talking to the customer service department at the Managua Airport in Nicaragua and that a manager was unavailable. I was obviously pretty stressed and as a non-native Spanish speaker it was difficult to try and explain my situation in Spanish, but even when a bilingual American tried to help me they still weren't willing to budge. Lastly their staff seems to be completely incompetent telling me I need to pay them $1200, when I can clearly do it online and get a result of $962 (still ridiculous).
I highly recommend you choose another airline instead who would understand an emergency situation like this and not make it about squeezing you for over 300% of your original ticket price for a same-day flight.

Hello my name is David Rodriguez on June 29th 2022. I tried to purchased a ticket on Avianca Airlines website. When I presses the purchased button the payment went through but no airline ticket was every purchased but Avianca Airlines debited my funds from my bank account but no ticket reservation. Now they are telling me that it will take 15 to 30 days for my refund. A refund on a Airline ticket that was never issued from Avianca Airlines. Bottom line do not use your debit card.

I needed to fix a typo the ticket and waited hours for help me.The online help: worse. 1 star too much.

It was the first time I was traveling with this airline and I understand that the cancellation was do to Covid 19 that we were all affected by, but the fact that is not their fault or mine, they refused to give me my money back. They have decide to keep it, I spoke to Monica Rivera and she said it would be a problem because it was nobody fault, but I have to do it online, soI did and I was having problems so I ask for Help and Randy told me that it was not possible to get my $322.89 with a penalty of $300.00?
So they are keeping consumers money just because.
DO NOT USE AVIANCA

Don't even think to fligh with Avianca, worst airline that ever flight, since we bought the tickets they start making changes, they call at last minute to tell us about a change because of the weather, when I said them I was traveling from PA in we already in NY, they said come to the airport and we talk, now they tell me.we going to travel at the time that was supposed to be, that's a big lie, the truth they oversale the tickets and need extra space, for at and last time I travel with them, I learn my lesson, don't allow this to