I waited 15 1/2 minutes before a clerk came to the phone and I told her I wanted to close my
Account due to poor customer service. She explained while understanding about poor customer
Service, she wasn't authorized to close accounts and I would have to further wait for a customer
Service specialist. I was then placed on hold for an additional 7 minutes. When the specialist
Finally came on the line, she apologized for the poor customer service and said management
Was aware of the problem and working on it. I told the specialist that management caused the
Problem to begin with by closing many branch banking locations and reducing employee staffing.
What was once a quality bank with some former unique attributes, like free checks, became a
Run of the mill poor service with a smile bank, offering few customer incentives.
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